Amy Brown Email & Phone Number

Remote

• Obtain, understand, and validate business requirements • Translate requirements and propose solutions between the end user and the Support Analyst• Proactively improve existing processes and identify gaps/needs • Partner with People Operations to create and build new frameworks and processes • Manage expectations and change management• Consider end user/customer satisfaction and experience • Lead, plan, and undertake all tasks related to small/medium Support projects• Effectively deal with unplanned requests or urgent needs

A key member and focal point for support for the Marie Curie (MC) cloud-based Oracle software as a service platform. Understanding business problems, recommending solutions and supporting the IT Oracle and HR business teams. • Requirement gathering, configuration and testing of Oracle Support change requests• Facilitator between the Business and the Oracle IT Support resources• Lead, plan and manage Oracle quarterly patching and upgrades • Act as the primary subject matter expert (SME) for Oracle HCM applications• Collaborate with stakeholders, developers, and other team members to design Oracle based solutions that address business needs • Create and maintain documentation related to Oracle configurations, processes, and procedures to facilitate knowledge sharing and future reference• Support in maintaining a Marie Curie user forum of Oracle users• Liaise with relevant 3rd party support, including Oracle, to monitor issues requiring escalation from Marie Curie

Aberdeen, Scotland, United Kingdom

A customer focused system role for the EMEA region, supporting and improving HR systems and interfaces, including Oracle HCM Cloud, Kronos timekeeping, SAP payroll and Darwin. • Work closely with the business to translate functional requirements into business requirements. • Maintain and manage interfaces between HR systems to ensure all data is flowing between systems without errors. • A lead for the EMEA region for all system enhancements, improvements and changes.• Investigating/troubleshooting system errors, working with the appropriate internal and external support teams.• Design and deliver system training and create user guides. • Lead the regional functional testing of quarterly releases. • Create detailed reporting specification documents for new report requests.• Perform local configuration and small system developments, ensuring the global change request process is followed.• Support ad hoc requests such as mass data loads, data interrogation and reorganisations.• Support and participate in local systems implementation projects as part of the ongoing systems deployment roadmap for the region.• Ensure documentation of support processes are effectively maintained.

Aberdeen, United Kingdom

• Responsible for implementing activ8 technology globally to clients as per their requirements.• Liaising with clients to establish and document scope of configuration and customistations.• Ensuring effective communication of key project deadlines and maintaining project documentation.• Assist with the implementations of integrating payroll data from client systems into ActivPayroll internal system.

Aberdeen, United Kingdom

A single point of contact for changes and improvement, as well as day to day operational support, on business process and general support queries. Key activities:• Understand, analyse, rationalise and document new business requirements.• Supervise and coordinate support led enhancement projects.• Document and configure system changes and fixes to support new and existing business requirements, using standard Oracle documentation. • Challenge stakeholders on their expectations and articulate back reasoning when required.• Host regular meetings with relevant stakeholders to ensure all outstanding business requirements are prioritised globally.• Provide knowledge transfer documentation, training and assistance to end users.• Responsible for the System Integration Testing & User Acceptance Testing of system enhancements, changes and bug fixes to ensure it meets business requirements.• Assist in the creation and maintenance of work instructions and procedures for new and existing processes. • Follow the department change processes to ensure compliant with SOX expectations.• Writing and executing DataLoad scripts on an annual basis for mass data changes.• Work closely with my counterparts globally to ensure continuity in service delivery.• Supporting the System Analyst with investigating system errors.

Aberdeen, United Kingdom

Acting as the main point of contact for queries relating to data, reporting and system usage. • Manage, analyse and resolve Oracle faults and system service requests logged with the IT Service Desk.• Provide expert systems training and advice to new and existing users.• Define and manage the housekeeping of data, making recommendations and resolving issues identified.• Action requests from authorised persons to add, delete or amend access levels whilst maintaining a Responsibility Matrix.• Support HR Systems Manager in creating ad hoc reports where no suitable standard report is available.• Run system audit reports, liaising with relevant HR Representatives to ensure accurate input of data.• Running daily reports for management and the HR team using BI publisher.• Provide monthly headcount data to Senior Management using OBIEE reports.• Supporting users in relation to queries with Performance Management and scorecard issues.

Aberdeen, United Kingdom

Responsible for ensuring the Northgate Revenues & Benefits system is up to date and accurate at all time.Provide training to new members of staff.Ensuring all areas and tasks that are delegated to me are completed accurately and within the desired time frame to ensure all financial system users are able to have access to the systems.Responsible for the effective implementation, operation and development of the Council Tax, Benefit and Business Rates computer system (Northgate) and Civica EDM system.Creating reports for senior members of staff using a variety of software including database query tools such as Business Objects and Crystal Reports. Also competent in using Microsoft Access and Excel.

Aberdeen, United Kingdom

Answering general queries relating to HR polices and employee contracts.Inputting and monitoring Employees through the 'Employee Management Information System' (EMIS).Issuing and processing variations to employee contracts.Responsible for processing Teacher's Maternity leave requests and all other associated paperwork.

Aberdeen, United Kingdom

Responsible for maintaining The Initiative System (TIS).Training and supporting all staff on using TIS.General administration of the database to ensure it is kept up to date and accurateI was the main point of contact for assistance and guidance regarding TIS.

Aberdeen, United Kingdom

First point of contact for general Health and Safety related queries.Processing invoices and all other relevant financial paperwork.Preparing quarterly accident statistics for each service.Carrying out DSE Assessments for new employees.All other Admin related duties.

Hnc Administration & It, Hnc Administration And It

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