Amy Bryant Email & Phone Number

Albany, Ny, Us

Greater Capital Region And Upper Hudson Valley

Self-directed and driven non-profit multi-site leader with proven success in maximizing productivity and cross functional teamwork to achieve positive, measurable results. Improved customer satisfaction through development and execution of a customer-centric strategic plan. Increased annual appeal donor contributions by 18%. Enhanced communications and transparency to improve collaboration and operational goals. Reduced expenses to align with budgetary objectives. Restructured sales program and compensation plan to achieve desired results and mutual benefit for organizational and individual success.

New York State

Led sales and admissions team for portfolio of Medicaid funded assisted living buildings. Reconstructed lead to admission workflow to develop collaborative process between sales and operations teams, improving the customer experience and increasing conversion rates and census. Spearheaded project to establish reimbursement process to accommodate managed Medicaid members, broadening scope of candidates and admissions opportunities by 60%.

Developed, implemented and coached to community sales and marketing plans, quarterly regional plan to achieve census and revenue targets. Onsite and remote coaching of sales team on lead generation, conversion, occupancy team building, and market knowledge. Utilized daily, weekly, monthly dashboards, reports and system generated data to adjust sales and marketing plans as needed. Hired, trained, coached, developed and performance managed sales team members. Enhanced relationships between communities and lead aggregators. Developed and implemented community outreach plans for regional business development. Conducted competitive analysis; visited competitors with sales team to analyze value and amenities.

Albany, New York, United States

Developed, implemented strategic sales/marketing plans and operating budgets. Recommended product positioning, packaging, and pricing go-to market strategy to produce the highest possible long-term market share. Conducted and presented market research, analyzed market channel development activity. Worked collaboratively with operations, coding and regulatory teams to complete complex projects and present results.

Developed unified sales vision and strategy that increased market share and demand for the company’s services; identified and executed forward-looking initiatives; managed core and new growth revenue streams. Formulated sales targets while fostering a competitive, incentive-driven environment. Utilized CRM (Salesforce) and reporting tools in management of sales team, productivity and KPIs. Promoted partnerships and collaboration with internal business units. Managed sales pipeline; reported monthly, quarterly sales projections to senior management team.

New York And New Jersey

Directly responsible for support of revenue goals for the company through managing, motivating and driving performance excellence of a regional sales team of 25 direct reports. Achieved results through 15-20% YoY growth, consistently exceeded monthly targets and quarterly goals. Created and executed annual regional sales plans for market growth to support revenue objectives through professional referral development, lead generation and management of productivity metrics. Collaborated with business partners to promote best practices and increase lead conversion rates. Hired, trained and developed staff; measured, tracked and managed effectiveness using performance metrics; created and implemented action plans and performance improvement plans as needed. Sales Trainer, East Coast (2011 - 2012)Developed curricula and delivered training programs via live classroom, webinar and video conferencing. Onboarded, trained and supervised newly hired senior living advisorsPerformed skills gap analysis to determine areas for improvement, evaluated new hire development and conducted individual performance reviews. Transitioned trainees to their respective markets after a three month ramp. Senior Living Advisor, Eastern NY (2006 - 2011)Proven track record in pay for performance hybrid outside sales (B2B) and inside sales (B2C) role. Multiple top performer designations: exceeded first year quota by 21% earning ‘Rookie of the Year’ award; exceeded territory business goals and recognized as #1 growth market nationwide at 2009 national sales meeting; top ten advisors (out of 420 nationwide) in 2010. Pitched and negotiated thirty-eight new referral service plan contracts, increasing market share. Increased professional referrals by 67% by conducting regular field sales calls and in-services for long term care professionals, social workers, nurse case managers and physicians.

Developed and presented needs assessment to client sales and marketing management team in support of new initiative to further business objectives and meet needs of medical community. Awarded grants which included slide kit, speaker training meeting and additional speakers bureau. Built, managed new program; achieved measurable success and documented client satisfaction while exceeding program revenue goals. Directed development of web-based platform to support speakers bureau. Maintained high level of compliance with regulations governing CME. Responsible for multiple budgets and program reconciliation.

Master Of Business Administration - Mba & Nha Certification, Health/Health Care Administration/Management

Master Of Science - Ms, Hospital And Health Law

Bachelor Of Arts - Ba, Psychology