Amy Lee Email & Phone Number

• Handle cash registers efficiently, processing over 50 transactions per day, leading to satisfied and returning customers.
• Provide outstanding customer service especially during high volume periods, receiving multiple positive customer feedback surveys.
• Motivate team to surpass daily budgets, reaching the highest sales target in the division consecutively.
• Assemble and maintain store layouts and displays, using strategic visual merchandising skills to maximize and improve sales.

• Train and onboard incoming Media Planners, leading a team of 5 individuals, maintaining a positive and collaborative environment, motivating team members to reach their fullest potential.
• Establish and ensure reasonable SLAs are met within current workflow, whilst continuously seeking opportunities of efficiencies for the team.
• Develop and improve internal processes and third-party interactions, to curate seamless communication routes, to ultimately exceed client expectations through several RFP deliverables daily.

Greater Toronto Area, Canada

• Collaborate across client operations to bring an additional layer of experience and understanding of past strategy to new accounts. Function as an internal and external expert for proposal strategy, insight into Acuity.
• Create strategic proposals in response to client RFP to showcase Acuity offerings and ability to solve brand challenges for use in meeting pitches.
• Conduct research to respond to client inquiries, develop POVs, and prepare strategic proposals. Utilize both internal data and external resources to produce materials in response to client/brand direct inquiries.

Bolton, Ontario, Canada

• Invest in others and develop a collaborative leadership style, while utilizing the tools, processes, and operations to coach a team of 50-150 Amazon associates, ensuring a safe work environment by communicating.
• Understand how Area Managers run floor shifts, utilizing internal databases, formulas, and procedures, to ensure productivity goals are met.Projects accomplished that demonstrate the ability to evaluate and investigate.
• Streamline a communication outlet for Amazon associates to have all the tools needed to succeed for any task during a shift.
• Develop team-building exercises and events, and understand barriers to connect, to adjust Connection scores to more accurately reflect AA feedback regarding safety protocols & managers.
• Improve operations workflow within inbound stow processes, ultimately working to eliminate discrepancies regarding product loss.
• Present a whitepaper that models several effective asset management processes (radios, laptops, batteries, etc.) within inbound operations to executive leaders; diving deep across several teams (ex. procurement.

Toronto, Ontario, Canada

• Think creatively to ensure client marketing campaigns exceed performance goals in the most cost-effective way possible by the company’s AI capabilities.
• Provide ongoing client support by analyzing campaign performance and identifying potential areas of concern to upkeep client relationships and increase client satisfaction.
• Interact with internal and external partners to evaluate, implement, and maintain a brilliant media pathway.
• Collaborate with Account Executives and AdOps to understand the client’s needs, wants, and objectives.

• Process numerous proxies for several issuers and prepare the necessary reports for the following audit.
• Fulfill necessary daily tasks by sorting faxes, incoming mail, and updating key Sheets.
• Assemble detailed packages, consisting of reports generated by TSX database, to organize such records for the account manager during annual shareholder meetings.
• Interact in close liaison with relationship managers and team members to finalize proxy voting processes in a deadline-focused manner.

• Account for over 200,000 units of warehouse product during semi-annual audit, resolving issues of incorrect inputs currently in the inventory system.
• Fulfill over 50 drop-ship orders for individual customers, and about 10 bulk orders daily for Hudson's Bay Company, Indigo, and Walmart; ensuring the quickest delivery time possible.
• Re-label UPC codes on over 900 defective products and replace them with the correct item numbers within a short time frame.
• Organize hundreds of inventory documents by supplier, date and purchase order number.

• Assist over 50 customers per day to find desired products, utilizing upselling techniques to increase company profits.
• Enact a leadership role by assisting several trainees when necessary, providing guidance whilst emphasizing the importance of a positive company image.
• Ensure company policies are met, especially during transactions like refunds and exchanges.

Bachelor Of Commerce - Bcom, Business Administration And Management, General

Economics and Management Science, Co-op Minor in Finance (Honours)

Education record

Activities and Societies: -Tutoring Program (Marguerite Mentors & Peer Tutoring) -Basketball Team -Open House Event Organizer