Senior Manager, Global Customer Engagement | Health And Life Sciences
Current
Apr 2022 - Present
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Amy Edelman Email & Phone Number
Championing Customer Voice | Building Strong Partnerships | Strategic Leader
at
Microsoft
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Championing Customer Voice | Building Strong Partnerships | Strategic Leader
Location
Raleigh-Durham-Chapel Hill Area, United States, United States
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Who is Amy Edelman? Overview
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Amy Edelman is listed as Championing Customer Voice | Building Strong Partnerships | Strategic Leader at Microsoft, a company with 189892 employees, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Amy Edelman.
Amy Edelman previously worked as Senior Manager, Global Customer Engagement | Health and Life Sciences at Microsoft and Senior Manager, Global Customer Engagement at Nuance Communications. Amy Edelman holds Bachelor'S Degree, Health Professions And Related Programs from University Of Minnesota-Rochester.
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Microsoft
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Profile bio
About Amy Edelman
My career has evolved from clinical healthcare to startups, and now to Microsoft. I’ve shown adaptability and built strong relationships throughout this journey. In my current role, I focus on customer engagement in the health and life sciences sector. My mission is to deliver delightful customer experiences that align with our core values and culture, leveraging diverse perspectives to fuel innovation and success. I am committed to cultivating relationships that not only elevate our customers but also contribute to our collective growth.I have experience in Clinical Application Consulting, Project Management, Customer Success, and Product Marketing. My skills are rooted in relationship building, collaboration, and problem-solving. In my next role, I’m excited to apply my expertise to a Sales or Sales-related role, helping organizations use technology to address challenges in healthcare.Outside of my professional endeavors, I find joy in spending quality time with my loved ones. I am an avid reader, particularly of memoirs and fiction, and I cherish days spent on the beach at Topsail Island. I also enjoy hiking with my mini golden doodle, cheering on the Tar Heels basketball team, and some would call me a connoisseur of RDU’s ever-evolving restaurant scene. If you share any of these interests, I would love to connect and exchange recommendations!
Current workplace
Amy Edelman's current company
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Microsoft
8 roles
Amy Edelman work experience
A career timeline built from the work history available for this profile.
Senior Manager, Global Customer Engagement
CurrentNuance's reference and advocacy program, known as TRAC, ensures customer-led or focused activities are positive, rewarding, and optimized experiences. In my role, I establish and foster relationships with Nuance customer advocates from the C-suite to administration across both our Enterprise and Healthcare businesses, providing our champions a platform to.
Jan 2022 - Present
Director, Customer Success
- Spearheaded the creation of a CRM platform providing visibility into multiple, fast-paced implementations.- Established and nurtured relationships with strategic partners, driving rapid growth and fostering collaborative opportunities with brands, BPOs, and resellers.- Developed and implemented cross-functional processes for onboarding new clients..
Jul 2021 - Dec 2021
Outreach Executive, Dragon Ambient Experience (Dax)
- Played a pivotal role in spearheading a brand-new Customer Success role focused on driving adoption, utilization, and expansion for Nuance's flagship healthcare generative AI solution during a critical period of business growth.- Established and nurtured relationships at both physician and senior leadership levels within large Healthcare organizations..
Jul 2020 - Jul 2021
Customer Onboarding Manager
As the Customer Onboarding Manager for DAX I oversaw the customer life cycle from sales through implementation and ongoing account management. I built and managed a versatile team team of Clinical Consultants and a Project Coordinator to successfully implement and train end users on DAX technology and best practice workflow.
Mar 2019 - Jul 2020
Implementation Consultant
I played a key role in growing our business and worked to increase our customers from 30 providers to over 200. As an implementation consultant, I managed the delivery of iScribes service from the close of sale through implementation and lead on-site delivery efforts to include provider tech and workflow training. I analyzed clinical workflow and.
May 2017 - Feb 2019
Implementation Associate
(iScribes was acquired by Nuance Communications in November 2017)- Drove 27% customer growth within 9 months by leading implementation of new and established practices- Performed workflow gap analysis and consulted with end users to improve efficiency, productivity, and customer satisfaction- Provided go-live support and delivered post go-live optimization.
Nov 2015 - Apr 2017
Radiology Aide
Played a key role as part of a team in delivering unsurpassable patient care and overall excellent patient experience within the radiology department.- Submitted orders in RIMS & PACS systems for operative and emergency cases- Assisted certified radiologic and MRI technologists with procedure preparation- Facilitated and prioritized exams to be completed.
Sep 2013 - Jul 2014
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Jon Bull
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Pervin Meherremov
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Marcel Marcel
Colleague at MicrosoftLagos, Lagos State, Nigeria, Nigeria
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Micah O'Shaughnessy, Csp
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Rama Dabbas
Colleague at MicrosoftAmman, Amman, Jordan, Jordan
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Sasi Kumar
Colleague at MicrosoftTirupati Urban, Andhra Pradesh, India, India
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Akash Sangale
Colleague at MicrosoftPune, Maharashtra, India, India
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FS
Fahim Shariar
Colleague at MicrosoftDhaka, Dhaka, Bangladesh, Bangladesh
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SR
Seong Ro
Colleague at MicrosoftGreater Seattle Area, United States, United States
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楊
楊子萱
Colleague at MicrosoftTaipei, Taipei City, Taiwan, Taiwan, Province Of China
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Jon Bull
Colleague at MicrosoftEast Bethlehem, Pennsylvania, United States, United States
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PM
Pervin Meherremov
Colleague at MicrosoftBaku, Baku Ekonomic Zone, Azerbaijan, Azerbaijan
View →
MM
Marcel Marcel
Colleague at MicrosoftLagos, Lagos State, Nigeria, Nigeria
View →
MO
Micah O'Shaughnessy, Csp
Colleague at MicrosoftCatonsville, Maryland, United States, United States
View →
RD
Rama Dabbas
Colleague at MicrosoftAmman, Amman, Jordan, Jordan
View →
SK
Sasi Kumar
Colleague at MicrosoftTirupati Urban, Andhra Pradesh, India, India
View →
AS
Akash Sangale
Colleague at MicrosoftPune, Maharashtra, India, India
View →
FS
Fahim Shariar
Colleague at MicrosoftDhaka, Dhaka, Bangladesh, Bangladesh
View →
SR
Seong Ro
Colleague at MicrosoftGreater Seattle Area, United States, United States
View →
楊
楊子萱
Colleague at MicrosoftTaipei, Taipei City, Taiwan, Taiwan, Province Of China
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3 education records
Amy Edelman education
Bachelor'S Degree, Health Professions And Related Programs
Certificate, Radiologic Technology/Science - Radiographer
Certificate, Radiation Therapy
FAQ
Frequently asked questions about Amy Edelman
Quick answers generated from the profile data available on this page.
What company does Amy Edelman work for?
Amy Edelman works for Microsoft.
What is Amy Edelman's role at Microsoft?
Amy Edelman is listed as Championing Customer Voice | Building Strong Partnerships | Strategic Leader at Microsoft.
Where is Amy Edelman based?
Amy Edelman is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with Microsoft.
What companies has Amy Edelman worked for?
Amy Edelman has worked for Microsoft, Nuance Communications, Arenacx, Iscribes, and Mayo Clinic.
Who are Amy Edelman's colleagues at Microsoft?
Amy Edelman's colleagues at Microsoft include Jon Bull, Pervin Meherremov, Marcel Marcel, Micah O'Shaughnessy, Csp, and Rama Dabbas.
How can I contact Amy Edelman?
You can use AeroLeads to view verified contact signals for Amy Edelman at Microsoft, including work email, phone, and LinkedIn data when available.
What schools did Amy Edelman attend?
Amy Edelman holds Bachelor'S Degree, Health Professions And Related Programs from University Of Minnesota-Rochester.
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