Amy Cipolat Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Product Strategy- Roadmap curation - Project leadership- User journey mapping- Product team enablement

Toronto, Canada Area

- Established an Agile product team structured around value streams for various components of the platform. - Led a major project to re-platform an end-of-life monolithic knowledge management (KM) system to a headless content management system (CMS) with a custom front-end. - Users are 15,000+ call center agents who leverage the platform to support Rogers customers. - A close partnership with the business and involvement in focus groups, as well as change management and… Show more - Established an Agile product team structured around value streams for various components of the platform. - Led a major project to re-platform an end-of-life monolithic knowledge management (KM) system to a headless content management system (CMS) with a custom front-end. - Users are 15,000+ call center agents who leverage the platform to support Rogers customers. - A close partnership with the business and involvement in focus groups, as well as change management and communications activities, resulted in this change being well-received by both users and stakeholders. - Key metrics exceeded expectations at the point of cut-over. - Responsible for conceptualizing and socializing the product roadmap.- Responsible for maintaining and prioritizing the product backlog for both the custom front-end application and the CMS (Contentful) supporting it. - Daily tasks include: people management, backlog management, business case development, benefits tracking, stakeholder engagement, change management, budget management. Show less

Toronto, Canada Area

Involvement with large projects focused on the continuous enhancement of Rogers’ frontline KM system, such as an overhaul of user interface functionality (2018) in the capacity of business prime / project manager. This included requirements gathering, use case development, testing and close collaboration with the UX and IT teams.Ongoing maintenance, as part of the Knowledge Management Solutions team (a sub-grouping of the KMFC team), of Rogers’ frontline KM system, including taxonomy… Show more Involvement with large projects focused on the continuous enhancement of Rogers’ frontline KM system, such as an overhaul of user interface functionality (2018) in the capacity of business prime / project manager. This included requirements gathering, use case development, testing and close collaboration with the UX and IT teams.Ongoing maintenance, as part of the Knowledge Management Solutions team (a sub-grouping of the KMFC team), of Rogers’ frontline KM system, including taxonomy maintenance, security management, basic search functionality and SQL analysis.Responsible for the on-boarding of non-agent facing content to Rogers’ frontline KM system, including content review, content type analysis, classification and project management.Responsible for embedding and championing knowledge worker behavior within the KMFC team through initiatives such as critical knowledge identification and prioritization, knowledge sharing and the establishment of a SharePoint Community of Practice.Internal consulting in knowledge management best practice to other support teams, including the development of an internal KM implementation plan at a tactical level and a process knowledge mapping template. Show less

Johannesburg Area, South Africa

Promoted to Manager Level in July 2016.The Knowledge Capital business unit fell under the Research service line (part of the Go-to-Market team) at IQ Business. The main aim of this practice was to help businesses realize (both in the “aha” sense of the term and that of measurement) the value of what they know. This involved knowledge management strategy to an extent, but more projects focusing on the practical enablers of knowledge management, namely: Microsoft SharePoint… Show more Promoted to Manager Level in July 2016.The Knowledge Capital business unit fell under the Research service line (part of the Go-to-Market team) at IQ Business. The main aim of this practice was to help businesses realize (both in the “aha” sense of the term and that of measurement) the value of what they know. This involved knowledge management strategy to an extent, but more projects focusing on the practical enablers of knowledge management, namely: Microsoft SharePoint implementations, taxonomy design, information governance, knowledge worker behavior, change management and document management. Over and above my consulting role, I played a number of operational roles, namely: Team leadership – I was responsible for the technical guidance, mentoring and performance management of five junior- to mid-level resources (all consultants).Communications management – I was responsible for all internal and external communications, updates and newsletters.Practice management – I was second-in-command within the Knowledge Capital business unit, responsible for team coordination, resourcing and budgeting (to an extent), proposal development and costing, as well as timesheet and leave approvals.Community of Practice leadership – I was co-leader of the Knowledge Capital Community of Practice, which included responsibility for curriculum development and facilitation of Community of Practice meetings.Quality assurance – I was responsible for editorial guidance and quality review of internal and external newsletters compiled by the Research team. In addition, where I had the capacity, I often reviewed external research reports. Knowledge management oversight – While fully billable in my consulting role, I maintained oversight of the internal knowledge management function at IQ Business, including guidance and mentorship of the knowledge officer. Show less

Johannesburg Area, South Africa

Promoted to Senior Principal Level in December 2013.As Knowledge Officer at IQ Business, my aim was to grow and leverage IQ's collective knowledge base, continuously making IQ employees aware of the importance of sharing their knowledge by fostering a knowledge worker culture. With more of a strategic – as opposed to operational – focus, Knowledge Management was housed under the Research division at IQ Business. My year of experience in consulting was vital for me to enrich my support… Show more Promoted to Senior Principal Level in December 2013.As Knowledge Officer at IQ Business, my aim was to grow and leverage IQ's collective knowledge base, continuously making IQ employees aware of the importance of sharing their knowledge by fostering a knowledge worker culture. With more of a strategic – as opposed to operational – focus, Knowledge Management was housed under the Research division at IQ Business. My year of experience in consulting was vital for me to enrich my support of IQ Business consultants in my role as Knowledge Officer.Although I championed and managed the rollout of Microsoft SharePoint 2013 (see projects below), which I see as an enabler over a solution to knowledge management problems, my focus during my time as Knowledge Officer at IQ Business was on knowledge worker behavior. I developed and rolled out the concept of eight facets of a knowledge worker. This was put into practice through the inclusion of these knowledge worker behaviors into IQ Business’s performance management measures, as well as through the development (in concert with an IQ Business gamification expert) of a card game to familiarize IQ employees with the facets of a knowledge worker and knowledge management artefacts likely to be encountered within IQ Business. This card game is still played during induction at IQ Business. Over and above my knowledge management role, I played a number of other roles, namely:Team leader role – I was responsible for the technical guidance, mentoring and performance management of one junior resource (assistant knowledge officer).Secondary research role – My time was split between internal-facing knowledge management work, and client-facing secondary research and report writing. Quality Assurance role – I was responsible for editorial guidance and quality review of internal and external newsletters compiled by the Knowledge team, as well as the of review external research reports. Show less

Johannesburg Area, South Africa

Promoted to Principal Level in July 2012.As a relatively junior consultant, I worked on two projects in the financial services industry as project administrator and project manager respectively.Over and above my project management role, I played two other roles, namely:SharePoint administration – Although I was no longer in a knowledge management role, I retained the role of SharePoint go-to person for IQ Business.BasIQs school faculty – Curriculum development… Show more Promoted to Principal Level in July 2012.As a relatively junior consultant, I worked on two projects in the financial services industry as project administrator and project manager respectively.Over and above my project management role, I played two other roles, namely:SharePoint administration – Although I was no longer in a knowledge management role, I retained the role of SharePoint go-to person for IQ Business.BasIQs school faculty – Curriculum development, mentoring and lecturing during the graduate induction period. Show less

Johannesburg Area, South Africa

As part of IQ Business's Human Capital team, I assisted with knowledge management, which entailed rolling out SharePoint 2010 (largely self-taught) and training consultants in knowledge management and IP development, as well as helping out with the learning and development function.Over and above my knowledge management / learning and development role, I played one other role, namely:BasIQs school faculty – I was part of the curriculum development team, and involved with… Show more As part of IQ Business's Human Capital team, I assisted with knowledge management, which entailed rolling out SharePoint 2010 (largely self-taught) and training consultants in knowledge management and IP development, as well as helping out with the learning and development function.Over and above my knowledge management / learning and development role, I played one other role, namely:BasIQs school faculty – I was part of the curriculum development team, and involved with mentoring and facilitation during the graduate induction period. Show less

Johannesburg Area, South Africa

I started out as an assistant online editor for Polity.org.za, Creamer Media's Policy, Law, Economics and Politics website, which fell within the Research department. I spent a year in this role before taking on increased responsibility, such as interviewing academics and political commentators, as well as managing the redesign of the Polity.org.za website. By the end of my tenure at Creamer Media, I was Deputy Online Editor for Polity.org.za.