Amy Cipolat Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Product Strategy- Roadmap curation - Project leadership- User journey mapping- Product team enablement

Toronto, Canada Area

- Established an Agile product team structured around value streams for various components of the platform. - Led a major project to re-platform an end-of-life monolithic knowledge management (KM) system to a headless content management system (CMS) with a custom front-end. - Users are 15,000+ call center agents who leverage the platform to support Rogers.

Toronto, Canada Area

Involvement with large projects focused on the continuous enhancement of Rogers’ frontline KM system, such as an overhaul of user interface functionality (2018) in the capacity of business prime / project manager. This included requirements gathering, use case development, testing and close collaboration with the UX and IT teams.Ongoing maintenance, as.

Johannesburg Area, South Africa

Promoted to Manager Level in July 2016.The Knowledge Capital business unit fell under the Research service line (part of the Go-to-Market team) at IQ Business. The main aim of this practice was to help businesses realize (both in the “aha” sense of the term and that of measurement) the value of what they know. This involved knowledge management strategy to.

Johannesburg Area, South Africa

Promoted to Senior Principal Level in December 2013.As Knowledge Officer at IQ Business, my aim was to grow and leverage IQ's collective knowledge base, continuously making IQ employees aware of the importance of sharing their knowledge by fostering a knowledge worker culture. With more of a strategic – as opposed to operational – focus, Knowledge.

Johannesburg Area, South Africa

Promoted to Principal Level in July 2012.As a relatively junior consultant, I worked on two projects in the financial services industry as project administrator and project manager respectively.Over and above my project management role, I played two other roles, namely:SharePoint administration – Although I was no longer in a knowledge management role, I.

Johannesburg Area, South Africa

As part of IQ Business's Human Capital team, I assisted with knowledge management, which entailed rolling out SharePoint 2010 (largely self-taught) and training consultants in knowledge management and IP development, as well as helping out with the learning and development function.Over and above my knowledge management / learning and development role, I.

Johannesburg Area, South Africa

I started out as an assistant online editor for Polity.org.za, Creamer Media's Policy, Law, Economics and Politics website, which fell within the Research department. I spent a year in this role before taking on increased responsibility, such as interviewing academics and political commentators, as well as managing the redesign of the Polity.org.za.