Amy Clay Email & Phone Number

Champaign, Il, Us

Urbana-Champaign, Illinois Area

Managed day-to-day operations of the Cyber Resilient Energy Delivery Consortium (CREDC), a 5-year, $28 million research program, funded by the Departments of Energy and Homeland SecurityPlanned, solicited contributions, wrote, and edited newsletters, web content, and event materialsEdited project fact sheets, posters, and other materials to communicate cutting-edge research comprehensibly to nontechnical audiencesSpearheaded production of a 180+ page quarterly report:… Show more Managed day-to-day operations of the Cyber Resilient Energy Delivery Consortium (CREDC), a 5-year, $28 million research program, funded by the Departments of Energy and Homeland SecurityPlanned, solicited contributions, wrote, and edited newsletters, web content, and event materialsEdited project fact sheets, posters, and other materials to communicate cutting-edge research comprehensibly to nontechnical audiencesSpearheaded production of a 180+ page quarterly report: established workflows, edited contributions from 30 research activities and 5 administrative leads, and wrote sections of the executive summary to demonstrate clear progress toward project milestonesPlanned and executed communications, publicity, and logistics to encourage robust attendance and meaningful participation at in-person and online eventsTrained and supervised office support staff on various administrative and communications tasksGarnered the support and involvement of diverse constituencies from academia, government, non-profits, and industry to produce materials and events that facilitate corporate technology transition Show less

Champaign, Il

Outsold regional inside sales team by 30% (yielding over $100,000 of business) during the Federally Facilitated Marketplace’s first open enrollment period by generating referrals and mining leads through market research and from client listsEnsured retention and generated referrals by being attentive to client needs and providing outstanding customer serviceResearched and collaborated with appropriate departments to expedite solutions for complex billing, enrollment, claims, and… Show more Outsold regional inside sales team by 30% (yielding over $100,000 of business) during the Federally Facilitated Marketplace’s first open enrollment period by generating referrals and mining leads through market research and from client listsEnsured retention and generated referrals by being attentive to client needs and providing outstanding customer serviceResearched and collaborated with appropriate departments to expedite solutions for complex billing, enrollment, claims, and benefits issuesCollaborated with Manager of the Individual Sales Team and the Communications Manager to develop and execute a text marketing campaign for individual products in target markets within our sales region Educated brokers, clients, and prospective members on the Affordable Care Act’s open enrollment process and its impact on coverages, eligibility, and premium costs Show less

Champaign, Il

Oversaw customer service and front desk operations for a private certified residence hall that was home to over 700 University of Illinois students from across the globe Trained and supervised a team of 15 Student Resident Assistants and 2 Marketing Interns in their customer service and leasing dutiesBoosted exposure to target markets by reaching out to student groups and creating a resident referral program Crafted marketing campaigns via print and electronic media… Show more Oversaw customer service and front desk operations for a private certified residence hall that was home to over 700 University of Illinois students from across the globe Trained and supervised a team of 15 Student Resident Assistants and 2 Marketing Interns in their customer service and leasing dutiesBoosted exposure to target markets by reaching out to student groups and creating a resident referral program Crafted marketing campaigns via print and electronic media Managed follow-up and communications with over 600 prospective residents in an academic year Assisted with accounts receivable and helped to achieve zero delinquencies during the 2010-2011 academic year Conducted file audits to make sure that all leases were current and in compliance with corporate and university housing regulationsMaintained vendor contracts, permits, and certificates of insurance Show less

Urbana-Champaign, Illinois Area

Coordinated development data and fundraising measures to increase donor registry by 15%Collaborated with campus partners to raise awareness of the mission and programs of the foundation and to increase site traffic and rental revenue by 40% in a fiscal yearOrganized educational programs on cultural, environmental, and social justice issuesRecruited volunteers to assist with fundraising, publicity, and general support tasksDeveloped and edited print and electronic… Show more Coordinated development data and fundraising measures to increase donor registry by 15%Collaborated with campus partners to raise awareness of the mission and programs of the foundation and to increase site traffic and rental revenue by 40% in a fiscal yearOrganized educational programs on cultural, environmental, and social justice issuesRecruited volunteers to assist with fundraising, publicity, and general support tasksDeveloped and edited print and electronic media, including event flyers, newsletters, fundraising letters, and promotional materials Maintained the Channing-Murray Foundation Website Supervised paid staff and volunteers in their various dutiesAdministered payroll and filed taxesManaged operating budgetAssessed organizational needs and made recommendations to the board treasurer and director of operations Prepared profit & loss and cash flow statements for the board of directors using Quickbooks Show less

Urbana-Champaign, Illinois Area

Designed and facilitated Foster Youth Seen and Heard (Project FYSH): a writing workshop for current and former foster youth to share experiences that informed research, policy, and practice Led writing and advocacy workshops and provided individual instruction and feedbackDeveloped curriculum and materials so that the program could be replicated at other child welfare organizations Initiated partnerships with authors, campus units, and community organizations to… Show more Designed and facilitated Foster Youth Seen and Heard (Project FYSH): a writing workshop for current and former foster youth to share experiences that informed research, policy, and practice Led writing and advocacy workshops and provided individual instruction and feedbackDeveloped curriculum and materials so that the program could be replicated at other child welfare organizations Initiated partnerships with authors, campus units, and community organizations to supplement curriculum Raised awareness of the writing workshop on local and national levelsRecruited project participants from University of Illinois, Parkland College, and a local independent living program for young people graduating from the foster care systemProduced presentations and materials for social workers, foster parents, and administrators throughout the Illinois Child Welfare systemConducted day-long writing workshops and retreats for participants in programs such as the Illinois Statewide Youth Advisory Board and the Young Researchers program Gained national attention via features in the Chicago Tribune, People Magazine, and on CBS News Radio Show less

Bachelor Of Arts (B.A.), General Studies

Political Science, Philosophy

Creative Writing