Amy Dane Email & Phone Number

Tulsa, Oklahoma, United States

I am a Senior Manager leading the launch readiness program management team for Lumen's e-commerce sales platform. My team plays a pivotal role in preparing and delivering a comprehensive range of crucial components, including:Orchestration of comprehensive training programs to empower the salesforce and chat teams with product knowledge and customer engagement skills.Implementing effective communication strategies to ensure seamless collaboration between cross-functional teams.Leveraging advanced analytics tools to derive actionable insights, optimizing campaign performance and customer experiences.Spearhead dynamic marketing campaigns to drive product awareness and increase customer engagement.Established a robust fraud monitoring system, safeguarding the platform from potential threats and ensuring transaction security.Streamlining order validation processes, reducing errors and enhancing the overall efficiency of the sales platform.Provide exceptional chat support, enhancing customer interactions and resolving queries promptly.Proactively address platform failures, minimizing downtime and ensuring uninterrupted service to customers.Plan and execute all appropriate internal and external communications in alignment with launch timelines, ensuring seamless coordination and effective dissemination of information.

Tulsa, Oklahoma, United States

Significantly expanded my role to oversee both Lead Distribution and Lead Generation Operations teams.Spearheaded end-to-end management of leads, from the initial campaign inception through telemarketing teams, and concluding with sales assignment and follow-up.Ensured seamless alignment of all lead generation activities with Lumen's marketing strategies and facilitated effective conversion and follow-through for warm lead assignments.Successfully coordinated both inbound and outbound lead generation teams, optimizing campaign activity to drive Lumen's sales objectives.Implemented data-driven strategies and workflows to maximize lead conversion rates and enhance the overall efficiency of the lead management process.

Tulsa, Oklahoma Area

As Senior Manager, I lead the dynamic Lead Distribution team, overseeing the assignment of all warm leads, both inbound and outbound, to our dedicated sales and customer care teams.My primary focus was to ensure timely, precise, and rule-based lead assignments, followed by effective sales engagement to drive revenue growth in the North America region.By implementing data-driven strategies and rigorous follow-through, I played a pivotal role in optimizing our lead distribution process, resulting in increased revenue and customer satisfaction.

Tulsa, Oklahoma Area

I lead the Business Development team (BDR/SDR team), where my responsibilities include coaching, mentoring, and driving increased performance in pipeline development and territory coverage.I actively contributed to the success of North American Enterprise, Strategic, and Content channels by providing valuable marketing campaign and account manager assistance. My leadership extended to the management of a team of 6 Business Development representatives, ensuring their effectiveness in supporting Lumen's growth within these key markets.

Tulsa, Oklahoma Area

As the Team Lead for the Business Development group (BDR/SDR group), I was dedicated to coaching, mentoring, and driving a positive impact on our pipeline growth.I had the privilege of leading a team of 5 Business Development Representatives who were responsible for the North American Enterprise and Content channels of our business.Through leadership and guidance, I contributed to the team's success in driving business growth and achieving impactful results in these critical market segments.Additionally, I met or exceeded my KPI goals as an individual contributor as part of this role, further demonstrating my commitment to driving results and personal excellence within the team.

Tulsa, Oklahoma Area

Served as a trusted advisor and the initial point of contact for organizations seeking telecommunications services, providing valuable insights and guidance.My primary responsibility was as a business consultant, where I meticulously qualified each unique opportunity and connected organizations with the appropriate sales channel to meet their specific needs.Achieved a track record of consistently meeting or exceeding all MBO (Metrics Based Objectives) goals on a quarter-over-quarter basis, demonstrating a commitment to excellence and results.Collaborated with leadership to develop a dynamic meeting and lead development process, enhancing our ability to nurture leads and follow up effectively, ultimately contributing to the company's growth and success.

Tulsa, Oklahoma Area