Amy Humble Email & Phone Number

Portland, Oregon Metropolitan Area

Manage a team of BSAs who are responsible for configuring benefit information in Facets. Oversee and participate in several large scale projects impacting team responsibilities.

Portland, Oregon Area

Manage the configuration workload of 10 Business System Analysts (BSAs) with varying skill sets with a focus on separate subject matter (Individual/Medicare membership, billing, data migration).Coach and mentor individual team members toward annual goal attainment, growth in position.Ensure team's body of work meets quality standards and is delivered timely.Estimate work effort of team for involvement in projects within the organization.Prioritize team work load to ensure deadlines are met.Liaison between business partners and IT group to solidify business requirements into system solutions.Partner with TriZetto contacts to resolve Facets system defects and implement new features/custom solutions.Subject matter expert for system configuration and batch processes supported by team.

Portland, Oregon Area

Team Lead supporting multiple BSA's in gathering, writing business requirements for system upgrades, enhancements, requests. Writing and executing test cases for unit-testing and user-acceptance testing. Facilitating meetings, assigning tasks, follow-through on assignments. End-user production support and configuration of Facets Membership system including billing and eligibility. Creating and executing queries in SQL.

Portland, Oregon Area

Gathering, writing business requirements for system upgrades, enhancements, requests. Writing and executing test cases for unit-testing and user-acceptance testing. Facilitating meetings, assigning tasks, follow-through on assignments. End user production support and configuration of Membership system including billing and eligibility. Creating and executing queries in SQL.

Portland, Oregon Area

Billing, reconciling large customer accounts, managing enrollment.