Amy Metzler

Amy Metzler Email and Phone Number

Senior Account Manager @ Red Door Collaborative
bellevue, washington, united states
Amy Metzler's Location
Los Angeles County, California, United States, United States
About Amy Metzler

I began my journey as a vendor for Microsoft in 2008 supporting call center operations. Over the last 15 years I've continued to work in a vendor capacity through customer service and support for Visual Studio Subscriptions and Microsoft Volume Licensing, eventually moving over to marketing for Visual Studio Subscriptions. In my call center role, I started by answering phones and moved up into management to lead a phenomenal team of people that provided customer support. Once I joined Visual Studio Subscriptions Marketing, I shifted my focus to drive customer experience and create content for a system transition, and to develop a communication strategy for Visual Studio Subscriptions admins. I now provide account management and strategic support for that account and am always looking for additional creative growth opportunities.

Amy Metzler's Current Company Details
Red Door Collaborative

Red Door Collaborative

View
Senior Account Manager
bellevue, washington, united states
Employees:
15
Amy Metzler Work Experience Details
  • Red Door Collaborative
    Senior Account Manager
    Red Door Collaborative Jul 2024 - Present
    Santa Clarita, California, United States
  • Red Door Collaborative
    Account Manager
    Red Door Collaborative Jun 2022 - Jun 2024
    Provide account management services and strategic support to existing accounts. Explore growth opportunities for exisiting accounts and identify and engage new accounts.
  • Red Door Collaborative
    Program Manager | Visual Studio Subscriptions Administration
    Red Door Collaborative Jun 2014 - May 2022
    Provided end-to-end strategy and support for the Visual Studio Subscriptions admin experience. Drove, developed and implemented content strategy for Visual Studio subscriptions admins, including but not limited to web, video, documentation, support workflow, communications, and in-product notifications. Advocated for the Visual Studio Subscriptions admin customer experience and collaborated with the engineering team and customer service to drive improvement. Drove admin engagement, subscription assignment, and GitHub adoption through content strategy and portal experience. Analyzed data driven business insights to improve the admin experience. Provided Visual Studio subscriptions web content project management and update cadence.
  • Arvato Bertelsmann
    Account Manager
    Arvato Bertelsmann Jan 2009 - May 2014
    Valencia, Ca
    Responsible for operational activities of call center, BPO, and commercial business activities in Monterrey, Mexico and the United States. Responsible for client relationship management. Worked closely with the onshore and near-shore management team and directly supervises the day-to-day operations of the business and assume full operations performance and profit and loss (P&L) accountability. Instrumental in driving superior customer satisfaction through employee engagement and development. Provided assistance and advice in development of account strategy, operational best practices and industry compliance. Also responsible for contract adherence and legal compliance.
  • Barnes & Noble
    Lead Bookseller
    Barnes & Noble Sep 2007 - Mar 2011
    Valencia, Ca
    Responsible for visual merchandising and maintaining order in assigned section of store. Assisted customers in locating books, made recommendations, fulfilled book reservations and stocked shelves. Adhered to cash handling policies and appropriate cash register policies. Also assisted in Barnes and Noble Starbucks café in fulfilling orders and following appropriate food handling policies.
  • Starbucks
    Shift Lead
    Starbucks Mar 2002 - Sep 2007
    Multiple
    Responsible for ensuring smooth operational delivery of services to customers. Responsible to ensure a clean environment, fulfilling quality beverages to all customers while managing and motivating employees effectively. Also responsible for cash handling, store key holder, and adhering to operational standards. Assisted in scheduling, ordering products, and visual merchandising set-up.

Amy Metzler Education Details

Frequently Asked Questions about Amy Metzler

What company does Amy Metzler work for?

Amy Metzler works for Red Door Collaborative

What is Amy Metzler's role at the current company?

Amy Metzler's current role is Senior Account Manager.

What schools did Amy Metzler attend?

Amy Metzler attended California State University-Northridge.

Who are Amy Metzler's colleagues?

Amy Metzler's colleagues are Sallie St. Laurent, Chris Telfer, Sean Champ Smith, Nathan Smith, Tasnim Lykken, George Oswald, Erin Juntunen.

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