Amy Metzler Email and Phone Number

Humana Government Business Provider Contracting Analyst.

• Lead over offshore vendor associates day to day work, ensuring they meet all contractual obligations.• Set up calibrations, training and/or coaching for offshore associates when needed• Liaison between offshore vendor and onshore partners for auditing inventory processes and procedures (this includes over 100 different audit templates)• Created and manage the E-QIP Empowerment Quality Innovative Partner department SharePoint sites which includes all list and workflows• QA Web testing for commercial member enrollment on Humana.com• Created the process for auditing MTV Commercial Group Set-Up when MTV was first used for commercial business• Verify benefit package details in Product Database to ensure packages are built correctly• Aided in creating and implementing the ID Card SharePoint inventory workflow site• Developed Quality process manuals for WEB, ID Card, Small Group Migration, and Commercial Group Set-Up while maintaining and documenting new criteria for processing

• Responsible for resolving and responding to all the Executive Office and OCC (Office of Comptroller of Currency) disputes• Followed RESPA (Real Estate Settlement Procedures Act) guidelines for collections, foreclosures and payoff of mortgage loans • Investigated Equifax, Trans Union, and Experian disputes and updated credit bureau corrections via the bureau’s websites• Processed mortgage, foreclosure, bankruptcy and corporate advance payments• Researched missing and/or misapplied payments for the risk division• Retrieved and investigated check images for possible misapplication of funds• Executed the training of the support team