Amy Walsh Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

• Oversee junior team members to ensure they complete all necessary software build tasks, client trainings, and discovery calls while onboarding new Health System accounts • Analyze product utilization data to uncover users with low metrics to provide them with updated solutions and ensure contract renewals• Advise client stakeholders of new product features to promote adoption of additional functionality and maintain healthy customer engagement • Drive initiatives for product improvements by presenting client feedback during Executive Business Review meetings • Complete demonstrations for prospective clients to assist Sales representatives in showcasing product value

• Partnered with consultants and senior consultants to complete daily project tasks such as building the patient intake experience, expediting technical escalations, and documenting daily communication with users • Worked with client stakeholders to address concerns on product workflows, contract deliverables, and project timelines to ensure all needs were met• Hosted new user and advanced user webinars to ~200 Health System registration staff to set up accounts for success• Selected as "buddy" to mentor new hires within two months of joining the company

• Served as resource for ~1000 JP Morgan and UBS users in the debt capital markets, credit sales and trading, and credit research departments for their Bloomberg terminal software subscriptions• Visited ~65 clients monthly to showcase helpful functionality and maintain strong product reliability to ensure contract renewals• Coordinated and facilitated trainings on the terminal’s financial market analytical tools, customized news searches, and communication services• Partnered with relationship manager to focus on upselling opportunities and expanding Bloomberg’s footprint• Liaised with internal product management teams on how to enhance software based on client feedback• Established relationships with business managers, desk heads, and other senior level employees to develop plans on how Bloomberg can better partner with their groups

Greater New York City Area

• Solved clients’ inquiries on fixed income and equity markets via chat and over phone as a Bloomberg Help Desk representative• Enrolled in four month-long trainings on Bloomberg software navigation, best customer service practices, and in-depth financial market information to further product knowledge and understanding of customer base• Partnered with aligned sales team by providing weekly hour-long remote trainings to clients• Chosen as mentor for new hires to teach them about company culture and how to succeed in the role

• Managed ~100 inbound and outbound client and employee technical requests via phone calls and internal ticketing system daily• Selected as member of onboarding team to train new employees by creating role-play scenarios and practicing how to troubleshoot technical issues to best prepare them for client interactions

Career Center

• Edited and formatted students' resumes and cover letters during drop-in hours • Scheduled appointments on behalf of senior Career Advisers • Attended meetings once a month to discuss creating and improving programs which are focused on promoting the Career Center

New York, Ny

• Assisted in research projects aimed at promoting initiatives to decrease youth homelessness• Conducted interviews with residents at the shelter who have gone through the criminal justice system or faced encounters with the New York Police Department• Created surveys to question women at Covenant House's Mother-Child program on their experiences with PATH, a NYC housing program• Researched potential grant donors for projects that will assist Covenant House's residents• Attended coalition meetings to learn more about what is being done to combat the dire issue of New York State youth homelessness

Dickinson College'S Annual Fund

• Called alumni and student's parents to update contact information and ask for donations for Dickinson College's Annual Fund

Bachelor’S Degree, International/Global Studies; Spanish Minor

Activities and Societies: Career Center Coach, First-Year Mentor, Pre-Orientation Leader, Dickinson College Service Trip, Dickinson.

Education record

Study Abroad, Spanish Language And Literature

Spent five months taking four classes at the University of Malaga. Completed all coursework and lectures in Spanish.