Amy Factor Email & Phone Number

Greater Minneapolis-St. Paul Area

Cultivating and developing new business while managing, growing and retaining assigned client base. Using active listening skills, strategically and proactively seeking to understand the culture, internal dynamics, challenges, goals and needs of the client while proposing VITAL WorkLife solutions to help meet their strategic objectives.VITAL WorkLife, Inc., is a national behavioral health consulting practice providing support to people facing life's challenges, while also assisting organizations in improving workplace productivity. We have deep experience in healthcare, especially assisting physicians and providers in dealing with the challenges facing their profession. This approach of helping employees and their families, while also guiding organizations, builds healthy, sustainable behaviors. For over 40 years, we have offered industry leading Employee Assistance Programs, specialized support, training and consulting for a wide variety of industries.

Greater Minneapolis-St. Paul Area

Strong track record of successfully leading the customer experience teams in both technology and financial sectors by delivering excellent results. Accountable for customer intimacy and engagement strategies across the user base.In my current role, my areas of responsibility include creating and managing a team responsible for architecting and quarterbacking the delivery of the customer and user experience. This role is instrumental in helping to gather and synthesize customer input, representing interests to Product Management for consideration within product roadmaps; representing the voice of the customer to escalate operational improvements needed to drive customer satisfaction, retention and growth opportunities.

Minneapolis

Oversee the Benefits Design, Funding, Enrollment, New Business and Administration departments of a benefits firm exclusive to the healthcare industry.