Responsible to identify, analyze and interpret trends or patterns in various complex data sets, build Power BI reporting, visualizations and derive real time insights on product performance that ultimately drive prioritized product improvements based on those actionable insights.Responsible for the creation of Senior Leadership Key Results (KPI) reporting, including but not limited to identifying requirements, transforming them into functional designs for software engineering development, validating results in UAT and then in production, building models in Power BI that ingest the data from various technologies (SQL, Kusto, AAS), using DAX to aggregate and transform the data and creating vibrant and thoughtful visuals that paint the story and focus on actionable insights based on analyzed trends and projections.

Responsible for the creation of cross-company Security compliance reporting, including but not limited to identifying requirements, transforming them into functional designs for software engineering development, validating results in UAT and then in production, building models in Power BI that ingest the data from SQL, using DAX to transform the data and creating vibrant and thoughtful visuals that paint the landscape and focus on actionable insights based on analyzed trends and projectionsResponsible for the creation of team engineering reporting, including but not limited to understanding the business engineering scenarios, identifying key metrics, building models in Power BI that ingest data from VSTS, using DAX to transform the data and creating vibrant and thoughtful metrics and KPIs that provide real time insights on engineering performance and drive process improvements based on those actionable insights

Responsible for the creation, consolidation and analysis of budget, forecasts, actuals and headcount reporting including conducting executive review meetings and providing real time guidance on financial planning for the entire 1100 person organization. Focused leadership financial reviews on ending projections for the fiscal year, quarter and/or month to ensure no money was left on the table that could have been utilized for high impact and valuable business objectives and strategies.

Responsible for budget and actuals reporting for the Windows Server & Solutions Division, including conducting monthly executive review meetings, invoice processing and mapping expenses into project categories. Manage vendor ID creation and maintenance. Create executive decks for All Hands and other executive meetings.• Redesigned Windows Server & Solutions Divisional SharePoint website creating greater visibility of budgets and actuals reporting for teams • Redesigned divisional budget and actuals reporting increasing efficiency and automation resulting in increased budget/actuals awareness and resolving incorrect cost center charges

Accountable for financial reporting and variance analysis for the Customer Care Organization.• Conducted monthly review meetings of fixed and variable expenses to ascertain key variance explanations gauged against the monthly Customer Care budget• Led weekly expense forecast review meetings and consolidated trended weekly forecast with key variance analysis identifying possible risks/opportunities to the official budget• Developed relationships with team ensuring accurate month end expense reporting, timely submissions for executive reporting, and swift responses for ad hoc analysis • Presented expense summary reports, charts and graphs to senior management assuring the strategic financial story was communicated regarding the expense results• Produced and maintained consolidated operational care metrics report historically trending key customer service metrics such as ASA, Handled Calls, Offered Calls, C-SAT and AHT improving understanding of call center statistics

Solely responsible for budgeting, forecasting and managing of monthly expenses for Customer Retention Marketing organization. Completed accurate monthly accruals, verified GL reporting, updated incorrect GL entries, and conducted variance analysis of results. Created executive summary expense reports and presented those reports during their monthly review meetings. Subject Matter Expert on the purchasing and invoice process.• Designed a new executive expense report, used by Senior VP, that aligned project/program expenses into strategic objective categories resulting in his ability to adjust and re-direct spending based on those objectives for real-time requirements• Conducted month end expense processing: booked accruals in the GL, transformed GL line detail into expense budget categories, and corrected GL entries resulting in accurately recorded expenses based on GAAP

Supported 3 directors and their associated teams of 40. Backup support for VP of Finance. Composed written communications, travel arrangements, scheduled meetings, team event planning. Collected and summarized data, created executive presentations and screened emails, phone calls and visitors.• Consolidated and summarized marketing contractor expense data enabling Chief Marketing Officer to determine the utilization of contractors• Balanced, scheduled and rearranged hectic executive calendars• Planned, coordinated and organized team building events for groups ranging 30 to 120