Amy Gray Email and Phone Number

Employment History;June 2015 - October 2017, Second Line Customer Service ExpertOctober 2017 - July 2018, Site Support Senior Technician July 2018 - December 2019, Site Support Team LeaderResponsibilities include;• People management for a team of 7 - providing support, guidance and coaching to the team to ensure development of their core skills and knowledge• Setting and managing performance against individual targets and expectations - driving growth • Stakeholder management - Building and maintaining day to day relationships with 3rd parties and internal stakeholders • Continually reviewing existing processes to identify and implement process improvements and deliver the required SLAs• Handling escalated queries• Implementing and monitoring conduct and HR policies• Maintaining general admin duties such as rota management, attendance and welfare of a team

Responsibilities included; • Research and development for a perspective sustainable FM service.• Assisting on the helpdesk for current contracts.• Attending the Facilities Management Forum to network for potential service providers.• Assisting in reviewing contract bid proposals which specifically included fire risk assessments of university buildings and reviewing environmental policy documents. Invaluable skills gained;• Time management between a variation of projects, both independent and team-driven, professionalism in written and verbal communication, analytical thinking.• Essential networking skills leading to good customer-client relationships, corporate presentation. Invaluable knowledge gained in; • Adaptive sustainable technologies for use in facilities management and construction,• Sustainable building assessment schemes, roles of different sectors within the built environment.