Amy Gressell Email & Phone Number

Greater Cleveland

Cleveland/Akron, Ohio Area

Design and execute order fulfillment systems through proprietary-branded ConSol; a platform that controls inventory and provides approved marketing collateral for clients.Implement marketing-driven e-commerce websites to key clients and maintain user compliance in all aspects of budgets, rights management and access control. Manage a team and collaborate in the process of achieving an automated workflow with tools such as Veracore, PageDNA, Enfocus Switch and EPMS.Control timelines, budgets and billing for internal support and client-facing projects.Educate employees in the onboarding of new clients, from site development to full integration.Provide creative marketing support and documentation for the sales team and present ConSol at new business opportunities.

Avon Lake, Ohio

Managed an eight-member team through technical and creative projects for nationwide clients consisting of Leukemia & Lymphoma Society, American Diabetes Association, Henkel Corporation and The Timken Company.Supervised development team on maintaining client databases for proprietary inventory management software. Directed all aspects of Pageflex, a customizable content management software, spanning from template creation and implementation to training and license renewal negotiation; while ensuring brand control and providing cross-channel marketing solutions.Administrator of proprietary digital asset and document management software; maintaining metadata, rights management and version control.

Cleveland/Akron, Ohio Area

Researched, customized and implemented MediaBeacon – a world-class enterprise digital asset management system.Selected to lead an eight-member team through the process of creating customized taxonomy and metadata.Instructed 100-plus users on MediaBeacon’s user interface while continually maintaining the integrity of the core software and database as the designated technical support liaison.Managed digital libraries for various clients, including Akron Children’s Hospital, Ohio Lottery and Tarkett North America.Supervised six licenses on Lynda.com, a leading online learning site for technical, creative and business skills; resulting in a 30% reduction in seminar and travel expenses.Administrator for font management software – Universal Type Server – responsible for purchasing, distribution and licensing compliance for more than 3,000 fonts.Developed training sessions for employees and enforced policies on internal software packages, including Jira, Secret Server, Webvantage, FTP, Arcmail, Basecamp and Outlook; ensuring user retention.Maintained over 40 Macs which included troubleshooting, user support, setup and orientation for new hires.Packaged and deployed the latest Creative Cloud software to 30 users; achieving a 25% increase in productivity.Collaborated with the Studio Design Department to finalize complex creative projects, including trade show booth design and catalogue indexing.

Cleveland/Akron, Ohio Area

Built long-lasting client relationships that include Progressive Insurance, Marconi Medical Systems, American Greetings and Steris Corporation.Brainstormed daily with a team to identify and resolve problems in order to meet deadlines quickly and efficiently.Consistently met or exceeded client expectations and production goals.Contributed to company profitability by co-founding the award-winning Digital Imaging Department.Demonstrated consistent success and leadership in facilitating assignments for an average of 20 clients.Maintained job scheduling, estimating and invoicing records, and produced related comprehensive reports.Upheld high standards of excellence and demonstrated effective presentation skills.

Cleveland/Akron, Ohio Area

Demonstrated high-quality customer service and client support as evidenced by 100% retention of assigned clients.