Amy Hedrick Email & Phone Number

Park City, UT, US

Park City, Utah, United States

Clio is the most comprehensive leading cloud-based practice management platform for the legal industry. Clio eases the process of client intake, matter management, time tracking, billing, administration, and collaboration for law firms of all sizes. Based in Vancouver and with offices in Toronto, Calgary, and Dublin, Clio is used by 150,000 legal.

Provide strategic guidance and fractional design leadership to organizations interested in leveraging customer-led innovation to transform their products and services to delight customers and drive high-value revenue growth.

Provided strategic direction to multi-million-dollar internal innovation program supporting more than 3000 human-centered design practitioners, facilitators, and instructors in support of Autodesk’s ongoing commitment to customer-led innovation. Reimagined program to amplify outcomes and integrate seamlessly into corporate processes and operating models..

Led experience design and research, working with an incredibly talented group of industry experts, to transform the Design & Manufacturing industry. Delivered a connected, cloud-based, unified platform experience, enabling customers to seamlessly move from conceptual design to product execution. Delivered cutting edge AI and generative design capabilities.

San Francisco Bay Area

Established strategic partnerships with organizations interested in increasing their competency in customer-led innovation. Created scalable programs aimed at taking human-centered design, as a driver of innovation, from a peripheral skill to a core competency, and competitive differentiator. Led multi-year relationships with incredible clients across.

Mountain View, CA

Incubated and delivered new products, services, and high-quality end-to-end experiences across Intuit’s Small Business Division, which included a suite of offerings contributing more than 650m in annual revenue. Partnered across disciplines and divisions to expand and scale globally, including a redesign effort aimed at delivering cohesive platform.

Mountain View, CA

Built a world-class SaaS platform. Led the rapid migration from desktop to online by reimagining new ways to exceed customer expectations, leveraging the latest advancements in cloud technology. Increased revenue by 35% and customer satisfaction by 47%. Led the strategic vision and executed associated strategies to revolutionize the product experience.

Irvine, CA

Developed and executed customer and business backed experience design strategies that contributed to multiple product innovations. Increased revenue by 415% and customer satisfaction by 36%. Established kbb.com as a cohesive platform, created a cross-industry network effect, secured our reputation as a leading technology driving customer purchase.

Irvine, CA

Established and executed a cohesive strategy leading to the successfully redesign of kbb.com. Increased revenue by 50% and delivered a world-class NPS of 72. Led work through an external design agency while building in-house product, design and research disciplines from the ground up. Forever changing the culture, moving from a 100 year old publishing.

Irvine, CA

Focused on product and organizational innovation to capitalize on industry trends and best practices. Built multiple new products, services and organizational capabilities from the ground up. Including vetting the opportunity; securing funding; staffing; and directly leading until initiative was effectively running and delivering against success metrics.