Amy Hill Email & Phone Number

Nashville, Tn, Us

Purchase, Ny, Us

Purchase, Ny, Us

Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Through our award-winning consumer experience brands -- Advance Medical, Best Doctors, BetterHelp, HealthiestYou, and Teladoc – we help millions of people around the world resolve their healthcare needs with confidence. Teladoc Health serves more than 10,000 clients including the world's leading insurers, employers, hospitals and health systems. Together, we are continually modernizing the healthcare experience and making high-quality healthcare a reality for more people and organizations around the world.

Franklin, Tn, Us

Promoted into Senior Account Management role servicing six health plan clients. Developed and nurtured strategic relationships with key stakeholders of national health plans, consultants, and employer groups.Reviewed, analyzed, and presented operations metrics and service details to clients.Supported delivery of disease management, care management, health coaching, health assessments, biometric screenings, complementary and alternative medicine discount networks, chiropractic claims payment and utilization management, and online health support tools.Ensured contractual obligations and performance guarantees were met or exceeded.Secured renewal of contracts with existing clients and used consultative selling skills to pursue opportunities to expand into new programs with customers. Assisted with responses to RFPs for existing health plan clients and new business opportunities.

Franklin, Tn, Us

Promoted into a dual role with both account management and clinical operations responsibilities for four health plans.Partnered with clients’ Chief Medical Officers, medical directors, and their senior clinical executives to improve clinical outcomes and elevate customer satisfaction scores.Presented clinical outcomes data to customers’ Physician Advisory Councils.Successfully integrated Healthways’ care planning and disease management programs into clients’ existing care models.Led internal quality improvement initiatives, implemented plans to increase customer utilization of programs, and created new product offerings.Identified and supported new business development opportunities with existing clients.Acted as an internal liaison between Healthways’ account management group and clinical areas of the organization including Medical Integrity, Science and Value, and Accreditation. Led response to clinical audits by delegation oversight committees, consultants, and nationally recognized accrediting bodies

Franklin, Tn, Us

Promoted into management role overseeing a 15 person team of member care managers.Initiated case management integration process for clients and provided contract support duties for internal account management on three health plans.Collaborated with case managers within customer organizations to improve coordination of care among the membership Reviewed clinical assessments of team, presented findings to management, and created operational solutions. Developed and implemented quality improvement action plans to improve clinician performance as necessary.Trained and mentored new clinicians and Leader Care Managers.

Franklin, Tn, Us

Provided chronic condition education, management techniques and preventative health education to help individuals better control their conditions and reduce healthcare expenditures. Telephonically assessed patient clinical and functional status using motivational interviewing techniques during 25-30 inbound and outbound patient interactions per day. Identified and intervened with patients at risk for symptom exacerbation and applied Prochaska’s transtheoretical model of behavior change to set achievable goals.

Nashville, Tennessee, Us

Registered Nurse in a fast paced critical care environmentPatient population included cardiothoracic surgery, otolaryngology, trauma, transplant, and other post surgical specialties

Mba

Bachelor'S, Nursing