Amy Hochhalter Email & Phone Number

Mountlake Terrace, Washington, United States

• Implemented Washington Senate Bill 5313 called Gender Affirming Treatment Act that became law on 1/1/22. The mandate project required Premera to cover gender-affirming treatments that were previously considered cosmetic for WA fully-insured members. • Coordinated multiple business and IT workstreams to include the Evolent vendor responsible for the individual LOB. Impacted workstreams ranged from medical management and pharmacy to product/system configuration. • Responsibilities included scope, requirements, schedule, project status and operationalization.

Redmond, Washington, United States

• Scrum master for team developing a Telemetry Report dashboard containing data for Microsoft's industry cloud solutions. Responsible for scrum events such as daily standup, sprint planning, and sprint review. Azure DevOps tool used to define and assign work. Gathered requirements from stakeholders and created mockups of new features added to the Telemetry Report.

Mountlake Terrace, Washington, United States

• Implemented new Blue Cross Blue Shield (BCBS) national network of providers, with cost and quality criteria, that went live on 1/1/21 in 58 US markets. • Coordinated 30 business and Agile Scrum framework IT workstreams, to include application vendors, for this BCBS mandate, complex, multi-year project. Impacted business workstreams ranged from sales and product to training and customer experience/service. • Reported to senior VP leadership team and responsibilities included Premera liaison to BCBS, scope, requirements, schedule, project status and operationalization.

Redmond, Washington

Azure Storage R&D Team• Managed incident queue to increase limits on Azure storage accounts. Determined root cause and resolved incidents related to requests for increased storage account limits (ingress, egress, TPS and capacity). Streamlined the process and reduced inefficiencies to resolve incidents quicker. Where applicable, created/migrated storage accounts.• Monthly analyzed closed incidents to be reviewed by upper-level management.• Whitelisted subscriptions for public preview of Azure Data Lake Storage Gen2. Identified and increased limits for storage accounts within whitelisted subscriptions. Developed and executed daily a process to report on whitelisted subscriptions and storage accounts. Communicated with customers participating in the public preview.• Resolved audit compliance requests sent to the Azure Storage team.

Mountlake Terrace, Washington

Development/Test Environments Migration to Cloud: • Managed the assessment of many on-premises development/test environments with expert DevOps & Cloud vendor. Evaluated applications for participation in POC to automate the creation of IaaS development/test environments in Azure cloud. Selected applications for and planned POC. Project followed Scrum methodology. Project used Team Foundation Server (TFS) and Sharepoint.• Delivered assessment report to sponsor, managed vendor, provided status, worked with cloud team to understand architecture and secure an Azure resource group for the POC.Medical Loss Ratio Refund: • Managed numerous departments involved in check creation to subscribers due a refund. • Delivered checks well in advance of the due date required by law.Data Center Migration: • Supported application migration of production & acceptance environments to new data center: participated in migrations, ensured functioning of tools after migrations and decommission of hardware. Project used Smartsheet. • Responsible for: ServiceNow change management, resolving outstanding issues encountered during migrations and implementing CNAMEs for migrating physical servers & SQL databases.

Kent, Washington

• Managed all aspects of major upgrade to Palo Alto Networks firewalls for VCC and all of their 911 service endpoint customers. • Coordinated with VCC endpoint customers to ensure successful on-site assessment, scheduling, cutover with the goal of minimizing 911 service impacts.• Facilitated meetings, provided weekly status and delivered close-down document.

Renton, Washington

• Assessed existing Disaster Recovery (DR) solution. Recommended actions to stabilize, clean up and add new functionality to the DR location. • Delivered written assessment to include alternatives, disposition of all hardware, cost, effort & schedule. Primary focus was infrastructure.

Responsible for managing all projects in HP’s Rancho Cordova, California data center that hosted dedicated infrastructure for BSC’s production and non-production environments.• Managed complex multi-year projects to include:o Implement production & non-production environments composed of HP c7000 enclosures, HP blades, physical & virtual servers, SQL clusters, application clusters, high-availability clusters, F5 load balancers, firewalls, Cisco network switches, NetApp, Citrix, storage arrays.o Upgrade environments composed of ESX clusters, VM servers, IBM frame, LPARs and Oracle clusters. Technology refresh.o Migrate Solaris, Windows & AIX servers off EOL storage arrays & switches. Mainframe.• Managed medium and small projects to include:o Add virtual LANs to the network.o Forklift servers and application from BSC data center to HP data center.o Migrate NetBackup infrastructure from physical servers to appliances. Upgrade NetBackup application and hardware.o Decommissioned hardware to include servers and storage arrays. • Managed cross-functional & multi-country teams. Matrixed organization. Asia & South America. Managed vendors.• Operationalized and hardened security (i.e., AD, AV, ArcSight, FW rules, vulnerability scan, monitoring and access) on hardware for hand-off to on-going production support.• Routinely executed rigorous change control process to include documenting implementation, test and back out plans. ServiceNow. • Accountable for all project phases and plans to include scope, requirements, schedule and budget. Reported project status to sponsor. • Prioritized tasks while simultaneously managing multiple project work-streams.• Adhered to best-practices, standards, processes, guidelines and polices. • Directed data center personnel to perform all hands-on tasks to include hardware installation.

Project Manager Jul 2004 – Dec 2008• American Presidents Line (APL). Managed all projects in EDS’ Plano, Texas data center that hosted APL’s infrastructure. Implemented projects included: Upgrade VMware host servers, install servers, rebuild servers, decommission servers, and install Citrix Farm.• Weyerhaeuser. Specialized in network projects at Weyerhaeuser sites. Implemented projects included: install wireless, install Cisco Content Caching and install Cisco Quality of Service (QoS).Process and Quality Assurance (QA) Jan 2001 – Jun 2004• EDS. Performed QA audits on software development projects. Reviewed and approved project Quality Plans. Wrote & reviewed SEI CMMI compliant processes & procedures.• EDS. Process SME on the Arizona/Utah Solution Centre team responsible for implementing process with the goal of the centre functioning at SEI CMM Level 3.Software Developer Jul 1999 – Dec 2000• Phillip Morris and Guthy-Renker. Designed, developed, and unit tested several programs. SDLC. • Southwestern Bell. Performed production support for COBRA portion of Southwestern Bell Corp’s Benefits Management System. Tested and implemented changes. Performed “root cause” analysis. Verified the COBRA process for Y2K compliance. SDLC.Project Manager Software Development Nov 1996 – Jun 1999• MCIWorldCom. Renovated software application for Y2K compliance. SDLC.• Southland Corporation. Supported & enhanced software application that generated 7-Eleven order books. Operations support. SDLC.Technical Leader Software Development Jul 1994 – Oct 1996• Banco Santander. Designed, constructed and implemented System Test Extract Process. SDLC. • General Motors. Designed major enhancement to GMC Warranty System. SDLC.