Amy Flaherty Email & Phone Number

Venice, Fl, Us

• Responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints. • Build Strategic Territory Plan and execute to achieve company goals. • Possesses excellent communication and problem-solving skills and works closely with sales and marketing teams to boost profitability and customer satisfaction.

• Develop new upsell revenue streams around services and new product offerings. • Lead the customer success function with a vision and strategy to provide customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and drive sales and increase revenue.• Develop strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle. Design data collection and feedback mechanisms to identify and understand customer needs and assess customer health. • Establish collaborative relationships with sales, product development, and other customer facing functions.

• Responsible for developing and implementing sales, marketing, and financial strategies for East half of US. • Responsible for driving channel revenue growth via acquisition of new customers, as well as up selling and retaining existing customers. • Achieve new sales quotas and renewal targets to reach set growth goals. Assists in customer escalation issues and provide customer relationship support as needed. • Participate with and partnering with the Quality Assurance team to assure positive customers experience.

Midwest

Drive new business revenue through the sale of LexisNexis products to non-subscribers in the legal, corporate and public markets. Historically has met or exceeded objectives in the areas of incremental sales revenue, customer satisfaction and market penetration specifically as it relates to the products/solutions in the Practice Management category. Territory spans the Midwest and includes the following major cities: Chicago, Cincinnati, Columbus, St. Louis, Indianapolis, Dallas, Houston, Austin and San Antonio.Accountabilities:• Drive Practice Management revenue. Manage the sales process beginning to end. Including prospecting/cold calling, directing the sales effort, closing the business and managing client expectations.• Based on overall account plans, uncover leads, initiate and drive the sales cycle. This would include a needs analysis (vision call); follow up from that analysis, and formal recommendations.• Align the buying process and decisions makers to expand the value proposition the Total Practice Solutions.• Expand the clients knowledge and educate them about the Practice Management Solutions through vision calls.• Provide product feedback to Market Planning and the Product Teams in regard to the Practice Management solutions, providing customer and their own feedback as it relates to current solutions and suggestions for future feature/function and new and enhanced products.• Maintain and increase industry wide technology knowledge, particularly as it applies to technology that directly or indirectly relates to the Practice Management solutions.• Maintain a strong knowledge of both the current Practice Management solutions and new and/or enhanced solutions

Sell Web Based (SaaS) Employee Health and Safety software solutions into large accounts (1000+ employees) in the MidAtlantic territory. Develop and actively manage a regional pipeline through hunting for new business and expanding sales in existing accounts. Develop connections within the firm to gain interest and execute custom software demonstrations to convey a powerful value proposition. Develop custom proposals and negotiate business to close.

Regional Sales for Practice Management Division.Obtained position from the acquisition of Juris by LexisNexis.• Achieved 189% of revenue goal thru July (2009)• Ranked #1 nationally with new business acquisition goal (2008)• Reached 183% revenue goal (2008)• Closed largest revenue generating client each year for the last 6 years• Circle of Excellence for sales performance (achieve 125%+ of revenue goal; awarded to the top 10% of company) (2008)• Responsible for the sale of Financial Management software to midsize law firms (20+ attorneys) in the Northeast region• Responsible for increasing Juris market share with the completion of new sales in the legal industry• Maximize sales efforts within the Northeast by developing and implementing “Territory Game Plan” for New Business Sales as well as Existing Client Sales• Communicate with Managing Partners, CFO, CEO, etc. of firms to identify business drivers and match with Juris solution• Demonstrate creative approaches to growing revenue through up sells and cross selling• Accountable for over 400 Juris accounts in Northeast Territory• Collaborate with Regional Account Managers to cross-sell LexisNexis solutions• Know and understand the key technologies of our customers that relate to the Practice Management solutions• Cross-functional communication with internal teams (Marketing, Development, Client Services)

• President’s Award for 2005 (awarded by the CEO to the individual who best exemplified the company—its values and business strategies)• Rainmaker Award for 2004 and 2005; awarded by the President and CEO• Outstanding Consultant of the Year for 1995-1998• Completed Huthwaite SPIN Selling sales training• Successfully moved 200+ legacy software clients to Next Generation software• Primarily responsible for new client acquisitions within legal industry.• Responsible for territory marketing, new lead generation, and research\development of new target markets.• During last 6 months was Product Manager for new Business Intelligence product.

• Managed and operated Professional Services business unit• Increased revenue for Services by 5% each year• Responsible for a staff of 4 Consultants and 3 Regional Sales Representatives

• Primary responsibility was to ensure clients received the highest level of services and attention by providing onsite training and consulting services• Responsible for creating documentation resulting from Vision Assessments and Consultative Engagements• Led Regional User Group meetings to build strong relationships with existing clients through education and networking