Kenneth Van Sickle Email & Phone Number

United States

• Coordinate with client law firms to assess project needs and propose a course of action in conjunction with firm administrators and Information Technology (IT) personnel.• Managed client projects, providing quotes, executing proposals, project execution, training, and billing.• Responsible for the administration of projects for client accounts ranging from small firms to large private corporate multi-site operations of 800+ employees, government entities (USDOJ, City of San Antonio… Show more • Coordinate with client law firms to assess project needs and propose a course of action in conjunction with firm administrators and Information Technology (IT) personnel.• Managed client projects, providing quotes, executing proposals, project execution, training, and billing.• Responsible for the administration of projects for client accounts ranging from small firms to large private corporate multi-site operations of 800+ employees, government entities (USDOJ, City of San Antonio, City of Missoula) and large corporate accounts (WalMart Canada, Menards).• Maintain an open line of communication with clients during the course of the project duration including follow-up after the project has been completed including post-project debriefing.• Coordinate with firm IT departments to implement third-party integrations with Microsoft and non-Microsoft products.• Hosted sessions at company conference featuring best practices on system upgrades/specs and how to attain success in "future-proofing" their hardware/technical infrastructure.• Worked in conjunction with cloud-hosted environments (LevelCloud, Uptime, AWS) to ensure proper functionality for client needs for firms who prefer a hosted environment in lieu of maintaining on-site hardware infrastructure.• Addressed emergency situations outside of my own tasked projects which included after-hours "system down" situations.• Assisted with database integrations utilizing web-based solutions such as IIS (Internet Information Services) to ensure client data accessibility on mobile devices.• Proficient at back office issues e.g. correcting accounting issues where database descrepencies caused out of balance ledgers/incorrect financial reporting.• Proficient at SSRS report writing including statement formats, check formats, and financial reports.• Assisted with data imports and exports from third-party databases.• Consistently maintained a utilization rate of 80 to 85% in a fully billable position. Show less

Albuquerque, New Mexico, United States

• Maintain database performance by identifying and resolving production and application development problems• Application Migrations and Updates, including installation/configuration of SQL Server and Reporting Services and integrations using IIS and installation/configuration of SQL Server and Reporting Services.• Respond to client inquiries relating to technical issues with software, online or electronic products.• Analyze software issues to determine root causes and develop… Show more • Maintain database performance by identifying and resolving production and application development problems• Application Migrations and Updates, including installation/configuration of SQL Server and Reporting Services and integrations using IIS and installation/configuration of SQL Server and Reporting Services.• Respond to client inquiries relating to technical issues with software, online or electronic products.• Analyze software issues to determine root causes and develop technical and training solutions to minimize reoccurrences. Show less

• Setup and continual maintenance of a server, associated host machines, and other software and hardware integrations, end user machines, and environment security.• Keep network up to date with the latest patches and software updates. Address hardware and software issues that hinder normal operations.• Keep radiological sensors calibrated.• Budgeting for required hardware upgrades where applicable.

• Responsible for administrative upkeep and maintenance of US Forest Service user accounts and machines.• Troubleshooting Active Directory/Windows account-related issues along with software affected by a migration to Active Directory (Lotus Notes, Paycheck).• Assisted with documents and flowchart design for FS security “Patch Management”. Beta testing and documenting various software packages for WSUS or Tivoli deployment to the national FS environment.• Windows 2000 Professional… Show more • Responsible for administrative upkeep and maintenance of US Forest Service user accounts and machines.• Troubleshooting Active Directory/Windows account-related issues along with software affected by a migration to Active Directory (Lotus Notes, Paycheck).• Assisted with documents and flowchart design for FS security “Patch Management”. Beta testing and documenting various software packages for WSUS or Tivoli deployment to the national FS environment.• Windows 2000 Professional to Windows XP PC upgrade deployment. Show less

• Support EarthLink dial-up internet connections.• Assist users with configuration and troubleshooting of EarthLink TotalAccess Software.

Bachelor'S Degree, Political Science And Government

Education record