Amy Jones Email & Phone Number

Pflugerville, Tx, Us

Pflugerville, Tx

Austin, Texas, United States

• Build a robust understanding of each client’s business and desired outcomes • Maintain a deep understanding of Evolve IP’s products and effectively communicate the benefits to the customer• Manage customer expectations while consistently driving up survey scores • Identify key personnel within accounts and effectively build productive and durable relationships • Ascertain risk within account base and escalate

Austin, Texas, United States

• Analyzed customer contracts • Processed customer changes in services • Collaborated with CSMs on service incidents submitted• Advised customers on services that would benefit them and associated pricing • Demonstrated and trained customers on self-service tools

Austin, Texas, United States

• Audited/analyzed customer service calls, emails and tickets to ensure customer satisfaction• Identified areas for preventative/corrective action, assessed cause and implemented effective strategy for improvement• Trained and mentored associates on quality policies and procedures• Evaluated customer survey data and prepared process improvement recommendations

Austin, Texas, United States

• Acted as first point of contact for all customers• Served as the purchasing and billing agent for site• Delegated support tickets to appropriate team

Austin, Tx

Answer Escalated Calls. Write and Receive/Process Correspondence via Mail, Fax, and Email. Assist in Managing Day-To- Day Planning. Process TxTag Transactions and Violations. Document Phone Calls and Actions In Database. Provide Support of Vehicle, Title & Registration. Offer First Call Resolutions

Austin, Texas Area

Answer calls. Accept Payments. Update Accounts. Enroll Customers. Kit Returns. Resolve Customer Issues.Offer Resolutions

Multimedia/Web Design, Associates

Diploma