Amy Smith Email & Phone Number

Rochester, Ny, Us

Rochester, New York, United States

- Conceptualized and implemented a Process Optimization Framework designed to meet the needs of individual projects tightly aligned with company OKRs while increasing scalability, efficiency and the measurement of impactful outcomes- Serves as a liaison, analyst and project manager to discover and execute opportunities across Sales, Service/Support, Data Science, Engineering, Product, Information Systems, as well as strategic partners and vendors- Generates and delivers regular reporting to the VP and E-team levels- Drove the discovery, requirements gathering and execution of a project resulting in 40 hours of time savings per month for the Service team via the implementation of REST APIs to automate work previously completed manually via spreadsheets; reduced data latency by 95%- Developed a Sales Enablement Playbook that standardized the approach to GTM education with the ability to measure outcomes via Tableau dashboards- Discovered a backend workflow error in Salesforce and owned the project to correct it, increasing potential revenue by $300k per month

Rochester, New York, United States

Owns the planning, execution, and delivery of projects across the Cloud division for Mindex, an AWS Advanced Tier Services Partner, including cloud-native application development, migration and modernization, cloud-managed services, DevOps enablement, infrastructure, as well as big data and analytics.- Utilizes project resources while also serving as an individual contributor to analyze user system and application needs, determine and evaluate potential solutions, develop system specifications and requirements, and facilitate the design of application programs to meet requirements. - Oversees integrated solutions including applications, databases, networks, and related systems with extensive on-prem and Cloud experience. - Develops schedules and plans to ensure timely and quality completion of complex IT projects. Obtains management and client agreement with plans and timelines, advises of risks that may affect project completion. - Tailors appropriate project management methodologies and frameworks to individual projects, from traditional waterfall to Agile, including Scrum and Kanban.- Leads cross-functional project teams including cloud engineers, developers, analysts, product owners, data scientists, and stakeholders.- Reports on project status to all levels, leveraging excellent interpersonal communication skills to effectively deliver updates.

• Guided customers with contracts ranging from $20k-$1m+ through onboarding across the company’s enterprise revenue intelligence software products.• Created, managed, and integrated customer environments with CRMs and email and calendar systems to automate CRM data entry and derive insights.• Led internal initiatives across product, engineering, enablement, and sales to define product roadmaps, gain efficiencies, and improve the user experience.• Facilitated bi-directional requirements translation across finance, business, and technical teams to ensure alignment and prioritization of deliverables. • Oversaw user acceptance testing and monitored product performance to effectively support, drive and measure user adoption and operational impact.

Rochester, New York Area

Led an 18-person team through a 12-month AI implementation- Oversaw vendor management, including SOW development and sign-off- Facilitated architecture design involving multiple integrations- Conducted a security validation and risk assessment with the ISO- Gathered data to facilitate machine learning- Led validation activities to promote software through RIT’s environmentsPiloted data lake technology using agile methodology to modernize RIT's approach to the ingestion and storage of data- Led a 3-month pilot with IT and the Controller’s office to ingest financial data from multiple sources to streamline aggregation and reduce manual processes- Coached business partners through user story development and prioritization - Drove development of Tableau dashboards for data visualization - Effectively disseminated complex technical information to senior leadership Guided a team through vendor selection for an enterprise information catalog product to inventory and facilitate the governance of organizational data assets- Oversaw the RFI and RFP processes, served as main vendor contact- Trained the team to develop requirements and derive demo scripts- Facilitated demos and prepared analyses to drive a business decision- Gained buy-in from senior leadership through the engaging and effective presentation of a comprehensive business case Managed the decommission of risk-laden technology by migrating 1,000+ devices and 10 servers consisting of 200+ file shares - Ran a POC with endpoint engineering to automate processes where possible- Developed a Tableau dashboard for senior leadership to monitor progress- Mitigated security risks to the organization associated with the use of outdated and unsupported technologyOversaw required annual software upgrade for event management software - Ran activities for functional and technical teams, including kick offs, planning, testing, as well as risk and change management leading to go live

Rochester, New York Area

Utilizes agile methodologies to manage the implementation of eHealth's products and services at customer sites from post sales through go-live and ensures customer satisfaction is maintained post-implementation via the engagement of support services.Works with 15+ regional Health Information Exchanges (HIEs) across the United States, serving over half of the nation's top 100 hospitals, to facilitate the ability to view and transfer diagnostic-quality medical images via the eHealth Image Exchange platform.Facilitates networking and security requirements of projects, including the building, deployment, configuration and validation of network connections via eHT-owned gateway servers and firewall devices, as well as VMs. • Conducts security reviews • Collects and reviews networking information to establish and validate network connections with client sitesValidates image querying and retrieval of DICOM images via HL7 report feeds to operationalize customer ability to: • Access images with reports from the HIE clinical portal (Image-Enabled Results Reporting/IERR) • Access images with reports directly from the electronic health record/electronic medical record (EHR/EMR) (Image-Enabled Results Delivery/IERR) • Compare images across multiple locations (HIE-Wide Patient Worklist/PWL) • Transfer external priors into a local PACS (Transfer-to-PACS/TTP) • Publish emergent images for consults and patient transfers (Emergent Workflow)

Rochester, New York Area

Utilizes agile methodologies to manage the implementation of eHealth's products and services at customer sites from post sales through go-live and ensures customer satisfaction is maintained post-implementation via the engagement of support services.

Rochester, New York Area

Epic (EMR) Training Coordinator on the Learning & Development Team, with a focus on program quality improvement initiatives, process mapping and improvement, and general logistics for the system-wide EMR training program. Manages the daily scheduling of Epic credentialed trainers, organizes departmental and system-wide meeting and events, collects and analyzes program metrics, and facilitates designated EMR training across a 14,000 employee system, frequently assessing the training needs of 100+ new hires on a bi-weekly basis.- Utilizes Six Sigma techniques to drive departmental and system-wide process improvement.- Assesses cross-functional workflows to develop organizational improvement initiatives. - Organizes and administrates logistics for Electronic Medical Record training on the Epic EMR system.- Administrates Learning Management System (LMS) for system-wide training management.- Serves as administrator, as well as end user support, using Remedy IT Management Suite.- Regularly utilizes Microsoft Visio for process mapping & Microsoft Publisher for metrics reports with a balance of superior design and valid data representations.

Coordinates the operations of the Academy in the following areas: • Restructure & facilitate the operation of the Continuing Medical Education (CME) program;• Monitor compliance to maintain accredited provider status;• Membership administration; • Database restructuring & administration; • Membership data analysis;• Redesign Academy website; • Create interactive member database; • Execute rebranding effort and generate revenue to ensure sustainability; • Social media communications with members and clients.

Data collection, management and analysis in the Social/Personality Psychology department.

Rochester, New York Area

Interned with Veteran Affair's Center for Integrated Healthcare, conducting tasks such as data entry, literature reviews, independent research project, management of ongoing studies, coordinating participants, coordinating participant files, internal reviews and audits, reformatting literature for publication, statistical analysis.

Rochester, New York Area

Handled office duties as a student worker; file management, scheduling, helping students, taking calls and messages.

Rochester, New York Area

Assisted students in comprehension and elaboration of concepts, as well as preparation for tests, writing research papers, and lab reports in APA format.

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