Amy Kubista Email & Phone Number

St. Paul, Mn

Edina, Minnesota, Usa

Responsible for all internal and external communications, including HR, Customer, New Business, Sales and Marketing content, and overall office management.• Oversees Amazon sales, including content development and customer management activities.• Responsible for maintaining accurate financial records, accounts payable and accounts receivable.• Leads HR function - employee benefits, hiring, and training employees on new systems and processes.• Drives process improvement and document control to drive efficiency and quality within the office.

Served as a liaison between the Director and Office of Writing Instruction, comprised of 23 staff members (three managers and 20 writing instructors). Supported managers to ensure quality across the department. • Met regularly with team managers to ensure timely and consistent communications, set annual goals for the team, and created and followed three-year strategic plan for the center.• Supported managers to ensure they and their staff had manageable workloads (i.e., resources, time, and staff to do their job well) and support to reach business goals and individual professional goals. • Oversaw the center’s budget and TMI data; created and analyzed monthly reports for leadership; advised leadership on annual spending and funding strategy and monthly staffing assignments.

Led the Writing Center’s instructor-led services to ensure delivery of high-quality academic writing support, which included supervising record-keeping and data management, maintaining software and systems, creating goals for services, and reporting out metrics to leadership.• Used research and knowledge of university-level adult learners, feedback from students, and input from faculty to establish and implement policies, procedures, and best practices for writing services.• Worked with staff to research, implement, assess, and improve numerous writing services, including writing blog, writing modules, course-specific resources, podcast, and chat.• Worked with the Center's Director to ensure accurate and timely internal and external communications about writing services, writing resources, and staffing needs.• Interviewed, hired, trained, and managed writing instructors in the center, including identifying team performance strengths and gaps, providing professional development opportunities for instructors, supporting instructors in their work, and conducting annual reviews.

• Reviewed and provided instruction for graduate and undergraduate papers. • Scheduled more than 75 webinars per year, presented more than 40 webinars, facilitated more than 50 webinars. Implemented on-demand webinars in collaboration with faculty liaison. • Trained Writing Center staff and Career Services staff to use webinar software and initiated process of purchasing advanced webinar software. Reported monthly webinar statistics. • Created, updated, and maintained Webinar page, Webinar Archive page, and Faculty Webinar page on Writing Center website. • Co-created, piloted, and implemented center-wide writing assessment tool.

Online

Responsible for maintaining and updating website content. Redesigned webpage layout. Reorganized content for easier navigation and engagement. Wrote and published blog articles for organization’s website.

Designed and developed new website and content for this small business. Consulted and advised management about content and brand strategy. Successfully launched site and ensured server functionality. Provided ongoing site management and maintenance. Updated content as needed.

Greater Minneapolis-St. Paul Area

Established writing center and recruited, scheduled, and trained writing center tutors. Provided tutoring services to students.• Created a one-stop resource for writing courses, writing workshops, and writing center, which significantly simplified and improved the student and staff experience. • Taught a variety of communication, writing, literature, and speech courses, including online courses. • Presented writing workshops to students as an addition to their other courses.• Trained new writing instructors and created new instructor resources.

Master'S Degree, Arts And Liberals Studies

Activities and Societies: • Research Assistant, assistant to Professor Deborah Keenan, Hamline University, 2006 • Research Assistant.

Education Specialist (Eds), Adult And Continuing Education And Teaching

Activities and Societies: Golden Key International Honour Society

Bachelor Of Arts (B.A.), English

Activities and Societies: • Golden Key International Honour Society: Secretary and Member • Co-founder and President of university book.