Extensive experience in both consulting and industry roles covering IT strategy, organizational design, IT transformation planning, application development and infrastructure operations. Led teams to solve problems and add value for clients in areas such as Operating Models, cyber security and enterprise risk management organizational design, governance structures, and transformation roadmaps. Developed enterprise strategies for senior leadership and drove transformational initiatives that strengthened American Express’s position as a leader in IT Service Management. Ability to bring teams together to successfully implement application development, improve service delivery, process standardization, compliance and governance. Shared IT Service Catalog best practices as a conference panel speaker in 2011.