Amy Link Email & Phone Number

Global Network, Voice Services, and IT Security Provider

Franklin, TN

Worked with Channel Partners and existing customers to renew and upgrade to the latest and greatest services.

Franklin, TN Or Remote

Actively seeking opportunities that complement and expand existing knowledge and allow for personal and professional growth. Extensive experience in Customer Service and Support including account management, order tracking, troubleshooting and training.

Nashville, Tennessee, United States

Worked with Channel Managers to build Partner relationships and update partners on products and processes. Helped work with partners and their clients to build and quote opportunities under $5000 monthly recurring. Maintained partner notes and quotes in SalesForce, as well as tracking of signed orders thru various systems until installed. Worked as a team.

Franklin, TN

Trained and supported multiple partners, as well as new employees on multiple service provider offerings, as well as responsibility for adding new partners. Assisted VP of south with processing sales and updates to Salesforce. Helped with marketing to partners for multiple service providers. Collaborated with office on Salesforce issues and guidelines..

Greater Nashville Area, TN

Performed warehouse organization and upkeep, including detailed inspection and inventory of received shipments. Co-managed field labor force. Assisted in office with invoicing and processing of client payments in QuickBooks. Served as primary point of contact for interior designers needing information on inventory and scheduling delivery. Learned logistics.

Brentwood, TN

Performed customer support, account review, troubleshooting, retention, and needs analysis of customer businesses to keep up with new technology. Assisted with design, install, and training of new phone systems. Earned several awards for base retention and uplift of revenue on accounts. Supported sales department with current customer review, renewal, and.

Supported all management, sales personnel and technical staff in Nashville, Tennessee sales office. Reviewed all sales orders for completeness and accuracy before submission to order department, maintaining 90% or better accuracy. Maintained order tracker for all sales orders. Pulled CSR requests and other required documentation for order completeness..