Amy H. Email & Phone Number

Saint Paul, Mn, Us

Cullowhee, Nc, Us

LEAD 141: Leadership in the Campus Community (Fall 2024)

Committees: University Scholarship, PEAKS (First Year Experience), Resident Assistant Recruitment and Selection, First Gen Advisory Board- Provide leadership, supervision, and development to 16 Resident Assistants (RAs) and 1 Graduate Community Coordinator (GCC)- Assist in planning and conducting departmental training sessions prior to each semester- Counsel at-risk students about campus resources and/or refer students to appropriate campus departments or community agencies- Participate in year-round duty rotation to provide support to the residential population- Conduct formal and informal assessments to determine the needs of residents- Manage student discipline cases through student meetings, and delivery and tracking of sanctions- Coordinate program budgets for staff and hall council accounts

- Holistically guided and empowered a population of 120 cybersecurity students- Coached students on time management, stress management, and study habits- Assisted students in crisis and provided them with appropriate external resources based on their situation- Proactively assessed risk factors, such as academic grades and participation, and conducted weekly outreach to high-risk students via phone, text, email, and Slack- Crafted weekly mass communications through HubSpot and JustCall- Created academic plans for students on SAP suspension- Worked alongside the academic team to gauge which students may need additional support- Updated appropriate stakeholders on student performance and withdrawals

- Managed and coached an assigned student population of 350+ students in over 30 undergraduate programs and 40 graduate programs- Communicated directly with students to resolve any concerns using high-level customer service and problem-solving skills to ensure successful and timely earning of degree- Diagnosed potential and/or current problems through consultative conversations and liaise with cross-functional partners to build and follow through with solutions- Maintained up-to-date term planning for each assigned student, up to three semesters in advance, and provide course recommendations at least one semester prior to enrollment- Tracked student academic progress and completed daily outreach via phone, text, and email- Analyzed reports and completed administrative tasks to support student success and retention effort- Accurately documented, maintained, and tracked all student interactions, academic information, and progression through Peoplesoft and Salesforce

- Maintained consistent and personalized contact with prospective students and applicants via phone, email, and web meetings- Assisted prospective students with refining their personal statement and resume to ensure a competitive application through one-on-one meetings and webinars- Led online class visit process and communicated with faculty regarding class visits- Guided students to correct person of contact for specialized questions regarding international applicants, military applicants, financial aid, submitted applications, and admitted students- Updated all prospect reports within 24-48 hours in the CRM system and help maintain data integrity- Consistently explored new and innovative ways to maximize data usage as an online recruiting tool- Collaborated with Assistant Director of Admissions to create a recruitment and outreach plan for 48 undergraduate institutions within the state of North Carolina, and 40 undergraduate institutions within the surrounding states of Virginia and South Carolina- Supported MAC sub-teams with the facilitation of events, including orientation and leadership immersion, graduation, alumni events, structured recruiting, and pipeline programs

- Assisted with event coordination, including but not limited to: Orientation, White Coat Ceremony, University Open House, College Open House, Oath and Hooding, House Games, and Welcome Week- Organized weekly tours three times a week for admitted and prospective students- Aided in admissions application processing, including transcript evaluation and selection of applicants for committee review- Responded to student questions relating to general admissions requirements, tours, and other college inquiries- Maintained up-to-date knowledge of curriculum, faculty specialty areas, and college mission and history- Coordinated student help, such as work-study and student marshals- Helped the Director of Diversity and Multicultural Affairs and the Director of Career Management and Professional Development with support duties as needed

- Provided career counseling to assist students and alumni in all stages of career development including major choice, career exploration, internship planning, job search, and graduate school application- Critiqued resumes, cover letters, LinkedIn profiles, and personal statements for students and alumni applying for internships, jobs, graduate school admission, and scholarships- Led outreach presentations and workshops on a variety of career-related topics to audiences of more than 75+ attendees- Attended and promoted campus events and staffing information tables to advertise Career Center services, resources, and programs- Facilitated one-on-one meetings with peer mentors in the Career Studio- Conducted assigned informational research and basic assessment- Created and updated the CCLP website, handouts, and other marketing materials- Oversaw yearly projects assigned to Career Ambassadors- Approved external and internal job postings through Handshake and managed recruitment events through the designated ATS

Master Of Arts - Ma, Educational Leadership

Activities and Societies: National Association of Student Personnel Administrators (NASPA)

Bachelor Of Arts - Ba, Mass Communication/Media Studies