Account Manager I - Sis
CurrentAnswer high volume of phone calls or chats from all regions of the country; trouble-shoot problems and offer solutions.Provide excellent customer service and perform multiple tasks daily via the telephone, email correspondence, and chat communication platforms.Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.Encourage increased use of various NBS products and technical services and provide training on products, processes, and procedures to institutions when applicable. Report daily activities to team leader.Participate in special projects or committees and other related duties as assigned by team leader.