Amy Scott Email & Phone Number

Sandy Springs, Ga

The Business Analyst is a champion for the business within Manheim Technology. The Advisory Business Analyst is responsible for quickly and effectively gathering and communicating requirements for new solutions to meet the changing needs of the business. • Consult with sponsors and stakeholders at every level of the organization to define and articulate the business problem and product vision for highly complex systems and translate them into User Stories• Elicit requirements using a variety of techniques, including gap analysis, observation, interviews and facilitating workshops• Provide useful models for "as-is" and "to-be" business processes, data flow paths and system interactions• Own story card quality. Collaborate with subject matter experts, sponsors, developers and QA to reduce potential gaps in requirements.• Create interface mock-ups, either directly or by collaboration with UX designers• Proactively work to identify, communicate and resolve issues and risks that inhibit progress• Communicate project status when needed and assist in resolving issues • Take initiative and apply problem solving skills to remove blockers, reduce churn and improve team performance • Demonstrate the ability to effectively work on large complex projects spanning the ecosystem• Develop subject matter expertise including data and process flow paths throughout the Manheim ecosystem and with other Cox Automotive Business Units• Provide thought leadership in the BA practice, within Manheim, across BUs and in the community.• Guide the practice of Business Analysis, leveraging emerging practices and improving performance across the teams• Assess and mentor less experienced team members

Sandy Springs, Ga

Manage Projects for new client implementations as well as internal system upgrades using Project Management Framework methodologies for the Technology Department taking ownership of project from kickoff to final implementation.Create required documentation (including but not limited to Project Charter, Business Requirements Report, and Change Requests). Circulate, provide estimates where necessary and gain required approvals.Conduct meetings and manage communication between Technology resources, Business Area Lead, Project Sponsors and Client.Advise client on best practices and act as Business Analyst during the solution design process.Develop, manage and implement project plan.Monitor timelines, budget, resources and project scope.Create functional design specifications and technical documentation when necessary.Develop test plans and oversee testing phases and approvals.Provide weekly reporting including action items, budgetary tracking, resource status, timelines, scope and risks.Develop project hand-over documentation and conduct post-implementation reviews.

Led, trained and developed team of up to 5 employees. Managed team to ensure account service levels are maintained.Advised clients regarding best practices for greatest cost savings in the warehousing and distribution process.Managed contract renewals with existing clients.Prepared annual budgets for client group.Reviewed monthly profit statement on a client-by-client basis. Interacted with warehouse operations, IT and accounting teams to ensure client satisfaction while maintaining or reducing internal expenditures.Sought the most efficient solutions to all processes. Maximized IT capabilities to reduce or eliminate manual processes.Performed in depth and detailed research regarding inventory variances, accounting discrepancies and client material receipt discrepancies.Successfully transitioned five clients (new and existing) from existing systems to new Warehouse Management System. Coordinated and oversaw system builds including the warehouse management system, reporting systems, client website, EDI requirements and freight routing specifications.Ran highly successful transition of high-profile new client into six facilities. Built transition plan and subsequent action plan for project implementation. All implementation processes completed on schedule. Client noted the best transition their team had collectively experienced.Oversaw client operations across six facilities working closely with client mangers and representatives, facility managers and operations managers across all facilities.Maintained extensive internal and external communication and information exchange. Manage the Textbooks Division for the Atlanta facility.Translated client needs to internal IT team, mediating between IT and client teams. Assisted IT in developing creative solutions to challenging processes.

Established relationships with existing accounts as the primary contact to ensure customer satisfaction and maximize revenue opportunities. Responsible for 1.5 million dollars of revenue.Responded to customer inquires regarding account services.Estimated costs for special projects, ensuring adequate profit margins.Led inventory control efforts, which included creating cycle count schedules, researching inventory variances and detailed variance reporting to client.Developed close relationship with operations staff to ensure cohesiveness with client requirements.Calculated expected account growth for budgeting purposes.Oversaw Collections activities for consumer billing on behalf of client.Prepared detailed monthly billing statements and quarterly reports.Created and presented client period review presentations.

Account Manager for 600,000 dollars of accounts. Accountable for financial tracking and reporting all issues relative to pricing, quoting and expenses to ensure margins were met while being competitive within the market. Forecasted and purchased direct raw materials for printing processes and manufacturing. Saved 50,000 dollars by leading negotiations to reduce total supply chain costs, including reductions in purchase prices, freight FOB Atlanta and JIT delivery.Product Manager for Blank Index Tabs. Met 80,000 dollars sales objectives for product and ensured expected profit margins. Assessed advertising, packaging and promotions of product. Planned production schedule based on prior usage and seasonal demand. Implemented materials usage forecasting and tracking system to minimize raw material stockouts. Administered and executed outsourcing programs during capacity constrained periods.Customer Service Support. Trained and integrated Customer Service Manager into new position. Provided ongoing support to manager and staff.

Managed sales, materials, production scheduling, shipping and invoicing of company's largest accounts.Primary point of contact for top 100 customers nationwide.Reorganized office staff to promote greater productivity from each employee. Created and implemented employee handbook.Interviewed, hired and trained new customer service representatives.

Bachelor Of Arts, Spanish

Ctefl, Tefl Certification