• Data Quality and Cleanup duties including Root Cause Analysis and procedural upgrades.• Worked with Senior level executives on creation of OEM Enterprise data structures, procedures, integrations and implementations.• Provided support in CAE Salesforce for Enterprise sales group, along with rapid and accurate completion of SLA requests.• Maximized success of sales ventures and reporting for Enterprise level customers by integrating conflicting internal business unit requirements and systems.• Supported CDG improvement initiatives and software improvements by establishing relationships with IT development and support teams• Have become the Subject Matter Expert on CDG procedures and systems, and provided support to help fellow Stewards accomplish their tasks and complete their cases.

• Increased team SLA performance by revising team workload allocation introducing task specialization and queue prioritization, and allowing other team members to be diverted to special projects.• Utilized advanced data analysis techniques on Dealertrack data integration project reducing man hour requirements for specific tasks by as much as 50%• Performed analysis and cleanup of Dealertrack data integration for batch processing to meet tight deadlines.• Data Quality and Cleanup duties including Root Cause Analysis and procedural upgrades.

• Increased department efficiency by an average of 4% per quarter since Autumn 2009 by leading the implementation of BOLD Initiative, including developing procedures, writing manuals, and presenting findings to executive team. • Managed incoming work queue for a team of 35 employees, assigning an average of 900 tasks daily to eliminate bottlenecks and ensure deadlines were met • Maintained matrix of team members’ workloads, skills and training to determine best fit of person to task• Increased efficiency of the TV Operations department by serving as primary point of contact for “team questions” from 40 team members on how to perform their tasks• Keep track of team members’ schedules, attendance (flexible hours)• Supported agile development of Digital Audio Visual Identification Software (developed in-house) by performing User Acceptance Testing• Selected to participate in Flowcharting activity as a Subject Matter Expert on que sheet processing (which controls royalty payments to songwriters and publishers) in support of new software solutions• Maintain the record of team statistics to monitor trends in team member performance• Manage the “Specials” category, ensuring appropriate songwriters and publishers are paid accurately and on time for music used for broadcasts in that category (e.g. Grammy Awards, the Emmy’s, holiday specials)• Increased efficiency by 18% in the “Specials” category since assuming new responsibilities at the start of 2013 through streamlining of processes.• Facilitate accurate and timely payments to clients by processing and linking an average of 1900 que sheets per quarter • Wrote VBA macros for Excel that automated time-consuming manual activities.