Amy Mcclure Email and Phone Number
Senior Leader in UX & Product Design | Driving Business Growth, Product Innovation & Customer Success through Connected Experiences at
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HubSpot
2nd Floor, Cambridge, MA 02141, us
Amy Mcclure's Location
Atlanta Metropolitan Area, United States, United States
Amy Mcclure's Contact Details
Amy Mcclure work email
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Amy Mcclure phone numbers
About Amy Mcclure
I'm an executive design leader and I’m passionate about building high-performing teams and driving short and long-term growth for digital products. I excel at translating vision into impactful execution, delivering results that directly contribute to business success. My fascination with human behavior enables me to lead collaboratively, focusing on people, process, vision, and craft. I thrive in cultures that celebrate curiosity, prioritize human-centered innovation, and iterative solutions that add meaning to everyday interactions.Design StrategyI center design strategy on a data-driven vision that connects business goals to user needs. I'm passionate about building and growing teams that leverage systems thinking, continuous discovery, and iterative approaches. I set a high bar for team collaboration, learning from users, and each other.My Core BeliefsProblem-Solving: I love when design and technology improve lives or bring delight.Ideation to Reality: I love taking ideas from ambiguity to reality and appreciate all the pathways it takes to get there.Critical Thinking: I love connecting the dots and opportunities for thinking big and small - it's not the constraint, it's how you think about it!Mentorship: I love mentoring, motivating, and innovating with individuals who are passionate about learning and trying new things.Leadership: I love building diverse teams of designers, researchers & strategists to connect insights to outcomes.
Amy Mcclure's Current Company Details
Hubspot
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Senior Leader in UX & Product Design | Driving Business Growth, Product Innovation & Customer Success through Connected Experiences
2nd Floor, Cambridge, MA 02141, us
- Website:
- hubspot.com
- Employees:
- 1
Amy Mcclure Work Experience Details
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Director Of Product DesignHubspot Jul 2024 - PresentCambridge, Massachusetts, Us
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Director Of Product Design - Acuity Scheduling @ SquarespaceSquarespace Jun 2022 - Apr 2024New York, Ny, Us+As part of SLT, I lead E2E product experience design with a focus on craft & scalability, partner on strategic initiatives that drive business growth and global customer success for over 250k monthly subscribers, booking ~1B appointments annually on platform, driving double-digit growth of both GPV and GMV YoY. +Building a cross-functional org of high-performing teams who map success from user insights to outcomes using a data-driven approach, deliver stability, performance & GDPR requirements, HIPAA compliance and shares ownership of customer success metrics. +Applied service design strategies from top of funnel and across web + mobile platforms to ensure consistent UX drives measurable and effective engagement, conversion and retention. +Building and mentoring designers and design leaders on craft, business acumen and accessibility, evolving our design playbook as we transform our design framework. Currently delivering a newly reimagined product experience for Acuity 2.0, constructed around user mental models & JTBD: Appointment Lifecycle. -
Director Of Product Design - Experience Strategy, Enterprise & MonetizationSquarespace Jan 2022 - Jun 2022New York, Ny, Us+Cultivated collaborative partnerships with cross-functional teams, while coaching and mentoring product design leaders and experience strategists across multiple teams throughout Squarespace.+Spearheaded product design strategy & execution for a bundled pricing initiative monetization opportunity, which increased revenue by 9% YOY.+Initialized formation of Enterprise product design strategy and formalized team remit & staffing.+Consulted original concept for SQSP Payments and Invoicing dashboard to drive 0-1 engagement.
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Senior Manager Of Product Design - Monetization & Customer EmpowermentMailchimp Jun 2021 - Jan 2022Atlanta, Ga, Us+Reported to VP of UX Design, I aligned closely with Product, Marketing and Engineering peers & presented weekly updates to execs to drive strategic pricing & packaging initiatives, positioning Mailchimp at $11B acquisition by Intuit in 2021.+Established new pricing & packaging experience design strategy in collaboration with exec leadership, revenue strategy & cross functional partners to build a conversion engine that drove ARR from $750mil to over $1B in just under 2 years.+Prioritized optimizations to contextual upgrade moments to build user trust and confidence within the product that lead to increased conversion and retention.+Connecting E2E experiences into key initiatives to drive revenue growth for all in-app conversion, transition, retention and promotion efforts across multiple channels. +Leading leaders across multiple teams: hiring, coaching, performance management and career development L2-L8.+Leading design strategy across multiple teams, overseeing teams project work as they focus on innovating in customer empowerment and support design and overall monetization efforts that support the business and create consistency for users -
Manager Of Product Design - Monetization And SupportMailchimp Aug 2019 - Jun 2021Atlanta, Ga, Us+Drove monetization experience design strategy, optimizing experiences leading to 9% increase in conversion, ~12% increase in retention and 17% overall growth in revenue, moving ARR from $755 million to over $1 billion in under 2 years.+Identified high-impact opportunities & shaped long term product vision through implementing consolidate key flows and create scalable design patterns adopted by 70% of teams, reducing GTM timelines by 10% average.+Built, managed, mentored 2 design teams across two domains, elevating both design impact and craft as a means to accomplish business and career goals. +Built trusted relationships internally, influencing larger pricing and packaging strategy while laying a foundation for personalization approach, which enhanced brand trust and increased LTV by 12%.
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Senior Product Design LeadMailchimp Oct 2018 - Jul 2019Atlanta, Ga, Us+Coaching junior designers for independence & business acumen +Lead discovery and iteration to build/launch a micro-design system for merchandising new features and plans, with 38% uptick in user conversion 6 months after launch.+Tackle complex problems and develop design approaches that translate to elegant user experiences+Build interaction models, workflows, screen designs, and visual details that resonate with the Mailchimp user+Collaborate with design peers and cross functional teams to build concept consensus+Clearly articulate and present concepts to exec leadership+Partner with product management and user research to inform deliverables, shape future roadmap discussions and cultivate transparency+Maintain, guide, and push the boundaries of design systems and patterns
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Senior Ux Team Lead - Home Depot Home Services, EnterpriseThe Home Depot Jun 2017 - Oct 2018Atlanta, Georgia, Us+ Lead a team of individual contributors, coaching designers through a net new ERP build for $7Bil business. + Supported 15 distinct personas & stakeholders across multiple access points to create a connected E2E journey for lead qualification and management, sales management and job fulfillment and management. + Lead research and design across multiple workstreams on a cross-functional team. + Leveraging Agile XP methodologies to work collaboratively & iteratively to create software that usable, valuable & feasible. + Creating the UX strategy for cohesive Salesforce implementation & experiences for Home Services products such as mobile apps, web-based ERP systems used by over 1500 users.+ Mentoring & coaching UX designers, teaching opps on larger EUX team+ Weekly User Research to collect & analyze quantitative & qualitative data, synthesized to inform product‐related hypotheses, recommendations to PMs/IT for feature prioritization & creating user stories in the product backlog.+ Coaching designers on Discovery & Framing exercises with a wide variety of stakeholders & matrixed teams to validate assumptions, gain insight & get alignment on business processes, change management & feature development priorities.+ Creating product mapping & wireframes that appropriately reflect the Users' Journey through the software to drive awareness of pain points, risks & gaps in functionality.+ Documentation of all research findings to connect UX activities to business objectives & frame user needs.Products:Job Management ERP for Home Services Interiors - Piloted nationwide October 2017. Delivered packaged software solution for THD branch users to manage multi-product jobs sold in home from sold through completion on install. $300M in revenue.Job Management ERP for Home Services Exteriors - Current project, product team lead of 3+ workstreams. $700M in revenue. -
Team Lead/Senior Ux Designer (Enterprise Ux Team)The Home Depot Jul 2016 - Oct 2018Atlanta, Georgia, Us+Senior product design lead for strategic UX activities across multiple workstreams on a cross-functional team. + Leveraging Agile XP methodologies to work collaboratively & iteratively to create software that usable, valuable & feasible. + Creating the UX strategy for cohesive Salesforce implementation & experiences for Home Services products such as mobile apps, web-based ERP systems used by over 1500 users.+ Mentoring & coaching junior UX designers, teaching team lunch & learns.+ Weekly User Research to collect & analyze quantitative & qualitative data. All findings synthesized to inform product‐related hypotheses, recommendations to PMs/IT for feature prioritization & creating user stories in the product backlog.+ Performing Discovery & Framing exercises with a wide variety of stakeholders & matrixed teams to validate assumptions, gain insight & get alignment on business processes, change management & feature development priorities.+ Creating product mapping & wireframes that appropriately reflect the Users' Journey through the software to drive awareness of pain points, risks & gaps in functionality.+ Documentation of all research findings to connect UX activities to business objectives & frame user needs.Products:Home Services Digital Docs iPad App - Released Jan 2017. Delivered mobile solution for sales users to generate contract documents for jobs sold in home with integration in Salesforce1. Job Management ERP for Home Services Interiors - Piloted nationwide October 2017. Delivered packaged software solution for THD branch users to manage multi-product jobs sold in home from sold through completion on install. $300M in revenue.Job Management ERP for Home Services Exteriors - Current project, product team lead of 3+ workstreams. $700M in revenue.
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Experience Strategist & Product DesignerSelf-Employed Jan 2011 - Oct 2018Mobile App Development for two different apps (portfolio examples can be seen in person only) +Creating style guides, branding and iconography for use in alpha level app. +Performing UX Research, Creating Personas, User and Content Flow Models for building out the User Interfaces. A/B testing. +Creating delightful transitions and interactions using Xcode dev platform.Creating new branding & responsive website for local photographer (portfolio examples can be seen in person only): +Design new logo and completely new website design by applying UX methods: content inventory, taxonomies and info architecture, wireframes and prototypes built out using InvisionApp. +Coding responsive email templates using HTML, CSS, JS.Creating new branding & responsive website for local psychotherapist (portfolio examples can be seen in person only): +Design new logo and completely new website design by applying UX methods: content inventory, taxonomies and info architecture, wireframes and prototypes built out using InvisionApp. +Coding responsive email templates. Creating new branding & responsive website for Local Mortgage Company: +Design new logo, print ads & business collateral. +Coding responsive email templates & website design. +Applying UX methods to achieve +30% user success in completing online mortgage applications via the website.Developed scheduling app for childcare, based on the Ikea model for drop-in childcare: +Completed full UX development: User Research, Personas, Card Sorting, Content Strategy, User Flows, Wireframing in Omnigraffle, created Prototype of the app in Axure, followed by Usabiliy Testing before final delivery. Building portfolio websites for two local architects: +Using Macaw, Brackets, & Sketch to create clean, responsive design. +Wireframing structure of websites for best Content Strategy, User Success.
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Staff Product & Ux DesignerProject Time & Cost, Llc Dec 2015 - Jun 2016Atlanta, Georgia, Us+Developing and implementing design thinking and strategy within the digital engineering team for a variety of enterprise software applications.+Directing the visual appearance of all new features and enhancements in the software applications.+Design consideration of all UI re-factorings to develop a more intuitive user-experience on cross functional applications.+Designing elegant solutions to complex workflows, dashboards and use cases. +Main user-advocate during the development process, subjecting early-stage designs to usability testing or expert review, and offering implementation suggestions from a user-centered perspective+In-house Subject Matter Expert of user interface best practices and standards. +Initiating the input and feedback in both departmental discussions and on issues relating to other departments as it relates to UX.+Developing wireframes, behavioral specifications, personas and prototypes using InvisionApp, UXPin, Sketch, Adobe CC, Pixate, Atomic.io, and Principle for Mac. -
Ux Stategist + Product DesignerHodges-Mace, Llc Jan 2015 - Dec 2015Atlanta, Ga, UsCreate and maintain vision for graphic development, design, and functionality of our technical suite of applications.Coordination with Developers, Designers and Marketing/Communication teams to innovate creative concepts and executions of of projects at the micro and macro levels.Identifying and implementing work process improvements that facilitate improved user experience.Developing a company-wide process Lean UX Process, creating a better overall user experience of company suite of applications through user-research, content analysis, visual collateral analysis, wireframing, site analytics, and usability testing.Designing and developing the UI layer for suite of company applications into functional prototypes and software using InvisionApp, Bootstrap, and HTML5/CSS3. -
Marketing Business Development ExecutiveOlaria Studio Jul 2004 - Aug 2015+Marketing campaigns for AmericasMart & American Craft Council trade shows that netted 40% increase in buyer to booth turnout, 25% total higher revenue per show.+Publications: Featured in Garden & Gun, Coastal Living, Atlanta Magazine, Boston Magazine, Boston Globe, Birmingham Magazine & Birmingham Business Journal.+Managed 1000+ retail customers, 115 wholesale accounts, 32 supplier accounts.+Managed three employees, domestic/international shipping, & production schedule for over 72,000 handmade items made each year, for all accounts.+Managed budget & accounts payable/receivable, maintained average markup of 1.5-3.0
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Executive Creative DirectorOlaria Studio Aug 2007 - 2015+Developed & maintained all graphic assets & web design, online store & custom packaging, collateral & catalogs +Created/Developed 60+ new products per collections 4x per year, custom work, based on trend research.+Designed 10+ trade show booth displays, created unique in-store displays for wholesale accounts.
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Independent EntrepreneurOlaria Studio Jan 2004 - Dec 2011
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Manager Of Product DesignOlaria Studio Jan 2004 - Dec 2011Built and managed a team of up to 8 product designers at one time, marketing strategists, and accounting staff as part of running a small business, serving over 200 wholesale accounts and driving over $500k annual revenue.
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Brand Strategist, CreativeDungan Nequette Architects May 2004 - Sep 2005Birmingham, Alabama, Us+Managed 50 employees in 3 office locations: all benefits, salaries, & schedules.+Managed business ventures & large scale real estate development (one plane, three homes).+Maintained schedule for all usage of properties by employees & clients.+Opened two satellite offices, participated in hiring & onboarding 25+ employees.+Managed project deadlines with PMs for 40+ projects, all project traffic, file printing/delivery to subs.+Marketing: obtained over 23 different press articles for the firm in only two years. -
English Teacher/Portuguese StudentCampus Outreach Apr 2003 - May 2004Birmingham, Al, UsAugmentation of English education of three American children ages 5-15. Also taught English as a second language to 4 college/post-college Brazilians on a weekly basis. Other duties involved household management of the three children when the parents were traveling for work outside the country. Lived with 2 Brazilian post-collegiates in a separate apartment. Full immersion into Brazilian culture and Portuguese language. Spoke with full fluency before returning to the US. -
Design InternFitzmartin Aug 2002 - Apr 2003Vestavia Hills, Alabama, Us+Assisted Partners and Traffic Manager by ensuring all project collateral was proof-read, finalized, printed, delivered, photographed for website & archived appropriately.
Amy Mcclure Skills
Graphic Design
User Experience
Indesign
User Interface Design
Social Media
Web Design
User Experience Design
Creative Direction
Information Architecture
Illustrator
Event Planning
Photoshop
Marketing
Product Development
Management
Advertising
Art Direction
Front End Design
Css
Email Marketing
Html
Adobe Creative Suite
Responsive Web Design
Javascript
Interaction Design
Logo Design
Usability Testing
Social Intelligence
Mobile Interface Design
Product Management
Product Design
Wireframes
Enterprise Software
Agile And Waterfall Methodologies
Complexity Management
Project Management
Brand Management
Presentation Design
Mobile Payments
Content Strategy
Website Development
Pivotal Tracker
Kpi Dashboards
Internet Of Things
Strategic Content Development
Kan Ban
Data Visualization
New Media Ecology
Connected Devices
Sketch App
Amy Mcclure Education Details
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University Of MontevalloGeneral -
General AssemblyUser Experience Design
Frequently Asked Questions about Amy Mcclure
What company does Amy Mcclure work for?
Amy Mcclure works for Hubspot
What is Amy Mcclure's role at the current company?
Amy Mcclure's current role is Senior Leader in UX & Product Design | Driving Business Growth, Product Innovation & Customer Success through Connected Experiences.
What is Amy Mcclure's email address?
Amy Mcclure's email address is am****@****inc.com
What is Amy Mcclure's direct phone number?
Amy Mcclure's direct phone number is +140457*****
What schools did Amy Mcclure attend?
Amy Mcclure attended University Of Montevallo, General Assembly.
What are some of Amy Mcclure's interests?
Amy Mcclure has interest in Baking, Social Innovation, I'd Actually Sleep Past 5, Graphic Design, I Love The Beach, Children, Cooking, Slow Saturday Mornings With My Family, Sewing, Go For A Bike Ride On The Beltline.
What skills is Amy Mcclure known for?
Amy Mcclure has skills like Graphic Design, User Experience, Indesign, User Interface Design, Social Media, Web Design, User Experience Design, Creative Direction, Information Architecture, Illustrator, Event Planning, Photoshop.
Who are Amy Mcclure's colleagues?
Amy Mcclure's colleagues are Ken Okamoto, Allie Cox, Maggie Burke, Asish Kumar Gaddipati, Laura Gifford, Ibrahim Harwty, Antonio Tebar.
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