Amy Wallace Email & Phone Number

Ann Arbor, Michigan

Led a team of three to review more than 650 originated loans monthly for TRID compliance.• Reviewed originated and non-originated loans for TRID, Regulation B, and state regulations compliance using ComplianceEase.• Processed adverse action notifications for non-originated loans.• Sent feedback on TRID, Regulation B, and state regulations reviews to appropriate department managers. Tracked responses, confirmed corrections, and answered questions.• Created and updated written procedures, maintained production expectations, and trained team members on existing and new processes.• Assisted other departments as needed with HMDA data review, loan setup, lock desk coverage, and quality control reviews.

Ann Arbor, Mi

Led a team of six to review HMDA compliance data for over 25,000 loans per year and submit to government regulators.• Worked with project managers, legal and compliance departments to ensure accurate compliance with new 2018 HMDA regulatory requirements, avoiding penalties and regulatory action.• Collaborated with IT to build and test a new system for reviewing and tracking increased loan data to meet new regulatory requirements.• Created and updated written procedures, revised production expectations, and trained team on new system, data points and regulatory guidelines for 2018.• Generated and maintained error and production tracking reports to give team and management more consistent and organized feedback on performance and production volume.

Ann Arbor, Mi

Led a team of ten responsible for placing, tracking, and reviewing various third-party vendor orders to assist loan officers and underwriters. Reviewed flood insurance to ensure company, agency, and investor coverage requirements were met. Generated and sent appropriate underwriting and compliance letters to applicants and borrowers in a timely manner.• During a merger, worked with project managers, legal and compliance departments to draft, produce, and mail over 3,200 customized, compliant regulatory letters to applicants and customers explaining changes in the servicing and ownership of their mortgage loans.• Developed and updated procedures, forms, and checklists to facilitate flood insurance review and a variety of third-party orders including FHA case numbers, tax transcripts, and mortgage insurance.• Built a Microsoft Access database to replace an Excel spreadsheet for maintaining settlement agent data, allowing more users to access verified, up-to-date information and approval status for 2,000 settlement agents.• Created reports to track production, incoming order volume, and turn times resulting in better order estimates to requestors, performance measures to staff, and staffing needs to management.

Hamburg, Mi

As part of a team of four, placed, tracked, and received third-party vendor orders, including appraisals, tax transcripts, government case numbers, and title work.• Communicated with loan officers, processors, and vendors on order requirements and statuses.• Compiled, reviewed, and researched HMDA data for 8,000 loans using QuestSoft software.• Worked with IT to create a Microsoft Access database to track and report outstanding orders for status, turn times, contacts, and follow-up.

Troy, Mi

Analyzed government and conventional mortgage loans for misrepresentations before and after funding using fraud detection programs.• Assisted delegated underwriters with guidelines and technical questions by phone and email.• Helped with condo project approvals.

Englewood, Co

Livonia, Mi

Farmington Hills, Mi

Livonia, Mi