Amy Wallace Email & Phone Number

Ann Arbor, Michigan

• Led a team of three to review more than 650 originated loans monthly for TRID compliance.
• Reviewed originated and non-originated loans for TRID, Regulation B, and state regulations compliance using ComplianceEase.
• Processed adverse action notifications for non-originated loans.
• Sent feedback on TRID, Regulation B, and state regulations reviews to appropriate department managers. Tracked responses, confirmed corrections, and answered questions.
• Created and updated written procedures, maintained production expectations, and trained team members on existing and new processes.
• Assisted other departments as needed with HMDA data review, loan setup, lock desk coverage, and quality control reviews.

Ann Arbor, MI

• Led a team of six to review HMDA compliance data for over 25,000 loans per year and submit to government regulators.
• Worked with project managers, legal and compliance departments to ensure accurate compliance with new 2018 HMDA regulatory requirements, avoiding penalties and regulatory action.
• Collaborated with IT to build and test a new system for reviewing and tracking increased loan data to meet new regulatory requirements.
• Created and updated written procedures, revised production expectations, and trained team on new system, data points and regulatory guidelines for 2018.
• Generated and maintained error and production tracking reports to give team and management more consistent and organized feedback on performance and production volume.

Ann Arbor, MI

• Led a team of ten responsible for placing, tracking, and reviewing various third-party vendor orders to assist loan officers and underwriters. Reviewed flood insurance to ensure company, agency, and investor coverage.
• During a merger, worked with project managers, legal and compliance departments to draft, produce, and mail over 3,200 customized, compliant regulatory letters to applicants and customers explaining changes in the.
• Developed and updated procedures, forms, and checklists to facilitate flood insurance review and a variety of third-party orders including FHA case numbers, tax transcripts, and mortgage insurance.
• Built a Microsoft Access database to replace an Excel spreadsheet for maintaining settlement agent data, allowing more users to access verified, up-to-date information and approval status for 2,000 settlement agents.
• Created reports to track production, incoming order volume, and turn times resulting in better order estimates to requestors, performance measures to staff, and staffing needs to management.

Hamburg, MI

• As part of a team of four, placed, tracked, and received third-party vendor orders, including appraisals, tax transcripts, government case numbers, and title work.
• Communicated with loan officers, processors, and vendors on order requirements and statuses.
• Compiled, reviewed, and researched HMDA data for 8,000 loans using QuestSoft software.
• Worked with IT to create a Microsoft Access database to track and report outstanding orders for status, turn times, contacts, and follow-up.

Troy, MI

• Analyzed government and conventional mortgage loans for misrepresentations before and after funding using fraud detection programs.
• Assisted delegated underwriters with guidelines and technical questions by phone and email.
• Helped with condo project approvals.

Englewood, CO

Livonia, MI

Farmington Hills, MI

Livonia, MI