Managing the production-approved software library for the enterprise which consists of approximately 1000 applications. This involves most of the application lifecycle management after scripting to end of life. Building, maintaining, and updating processes around the application lifecycle. Continuous improvement efforts for software compliance across the enterprise such as auditing of application versions and owners, efficiency changes to processes keeping older versions out of the environment, and auditing installs of licensed software.Developing dashboards, reports, and troubleshooting tools with Power BI for multiple teams. Completing a couple of major PBI projects such as an Application Owner Portal where owners have a one-stop shop to view a myriad of information about their applications, including CM deployment statistics, installation footprint, OS compatibility, technical settings, and request information. Also, completing a Software Library Portal for internal team use to audit operational requests, health of the software library as well as alignment of tools like MEMCM, 1e Shopping, and more. Cleaning data through Power Query to help ensure more accurate reporting. Creation of DAX formulas to fill in gaps the original data source did not provide.

Creating small scale, large scale, and enterprise wide project distributions via SCCM 2012 with exclusion lists, inactive client lists, collection, package, program and advertisement creations and updates.Troubleshooting and tracking risks and issues, through ServiceNow, distribution issues related to application or Microsoft Security Updates and unhealthy clients.Deploying, creating process and planning documents for all monthly Microsoft Security Updates.Updating and maintaining process and planning documentation for SCCM related activities, which includes troubleshooting guides and Knowledge Base articles for ITSD support.Working with customers to develop strategic planning for impactful distributions to business units.Ensuring all distributions being requested has as minimal impact on the production environment.Create, plan and execute solutions for process gaps and customer facing enhancements for distribution of applications.Completed several high impact CI projects for the software distribution line, including overseeing creation of several process changing reports and a request site, as well as bringing visibility to client health and operational metrics.Line lead responsibilities include planning, organizing, and leading team meetings, ensuring continuous improvement projects are active and forward moving, promoting our services, prioritizing and bringing visibility to the work performed.

Tested SMS supported scripts, loads, and images produced by developers. Management of incoming scripts, email communications, updating process documents, and data moves. Managed Customer Testing Environment lab, including imaging PCs with Symantec Ghost and setup to customer specs, appointing test times, and documenting results. Assigned to special projects which include creating spreadsheets for data cleanup, researching PCs with no SMS, and updating customer test plans for the CTE lab. Created and managed application archival process for enterprise wide production environment.

Processed incoming Move/Add/Change/Term forms for new employees beginning and ending work at the company. Created purchase orders for hardware and software equipment. Created Windows NT, Microsoft Exchange, and other various accounts for new employees. Disabled accounts for terminated workers. Worked within PeopleSoft CRM for ticket management and creation. Tracked and ordered newly deployed and old assets brought back to help desk using Peregrine Asset Center.

Worked with PowerHelp and PowerWeb ticketing system to edit, modify, create, and assign trouble tickets. Dispatched to customer locations throughout main campus to troubleshoot hardware, software, and low level network issues. Installed new hardware when needed, mainly Windows XP desktops/laptops. Supported Lotus Notes 4.1 and R5 in Novell environment. Patched viruses on devices found on network and also ensured Trend Micro anti-virus software was installed.

Responsible for deployment and asset inventory of new IBM PCs loaded with Windows XP. Troubleshot deployment, Novell, software, and hardware issues, and documented these issues. Trained and led team that deployed PCs and updated management of status and issues. Liaison between OhioHealth Point of Contact and CIBER team consisting of at least three employees. Acting Point of Contact on Riverside Hospital campus for help desk concerning any questions or problems with deployed Windows XP PCs. Established and maintained research criteria for gathering software asset information and operating system compliance for a large scale desktop migration project. Trained and led team in performing research tasks, contacting internal customers and vendors, and documenting results.

Received inbound calls from end users and technical points of contact regarding problems with software, hardware, and network. Maintained constant communication with technicians and network administrators to resolve problems. Created work tickets and tracked them when problem could not be solved over phone and created troubleshooting documents for common software issues. Communicated with vendors to replace hardware components.

Traveled to all ODHS agencies to patch Windows 95 for Y2K. Oversaw reconciliation for all software found on PCs (over 800 applications), which included online research for Y2K compliance, patching software as needed to maintain compliance, and creating a template and database for hard copies of compliant statements. Team leader duties included meetings with technical points of contact, and being a liaison between network administrators, technicians, project leaders, and our team. Solved problems that arose and oversaw responsibilities of team. Retrieved information on network connections to and from file servers, form servers, routers, hubs, and switches.