Amy Marchell Email & Phone Number

United States

New Jersey, United States

Alpharetta, Georgia Home Office -Nj

Prepare Payroll Standard Operating Procedure (SOP) Audits (8-10 per Quarter) containing detailed observations and audit findings, document follow up actions and communicate findings to management.● Conduct two end-to-end payroll processing audits per year, analyzed results and provided feedback and/or suggestions to internal and external partners.● Execute operational audits and special audit project to identify key concerns, risks, and exposure related to internal policies and procedures, and to assist in process and product improvement.● Perform 10-15 quarter-end/year-end processing audits per quarter to ensure payroll teams are following documented processes.● Local Business Security Champion for reporting and monitoring security incidents internally and with clients (approximately 40-45 per year) to ensure remediation actions and investigations were completed and concluded appropriately.● Proactively identify recurring problems and make recommendations for solutions.● Team Lead in various process improvement projects on behalf of Internal Compliance based on multi-layered background of payroll processing, continuous improvement and compliance.

Administrative Services Offerings/Alpharetta, Ga

Conducted needs analysis to determine product/service requirements for new or existing clients.● Ensured client satisfaction and retention through timely and efficient installation and conversion of ADP Employer Services products, features, or equipment● Oversaw installation/conversion of ADP products through entire implementation cycle● Onboarded 15-20 accounts of 200-500 per month with average revenue of 150K; YTD numbers during FY 13, 200 units and $2.45M in Cav; as of Jan FY14-160 units, $1.2M in cav.● Trained new and existing clients on ADP software to process payroll efficiently.

Parsippany, Nj

Analyzed balances and reconciles client taxes ensuring timely entry of quarterly/annual tax filing● Liaised with Implementation to ensure accurate client tax set up compliance.● Performed research and took corrective action on client issues and questions.● Mentored and lead tax process to Project Managers and Implementation Specialists.● Maintained a proactive client relationship to ensure satisfaction.

Oversaw the pre and post implementation testing of products.• Focused on the primary business products and basic additional features i.e. Tax Services.• Creatively addressed client obstacles and engaged the necessary department to maintain client commitment and project timeline.• Counseled client in functional design and configuration efforts, product adaptation to needs.

Parsippany, Nj

Communicated and interpreted policies and procedures to 600+ associates.• Supported the administration and coordination of HR operations and employee relations• Assisted with organizing and maintaining employee files through filings and or scanning of employee records.• Liaised with Corporate Payroll in troubleshooting payroll issues ensuring complete and accurate paperwork was sent in a timely manner.• Performed applicant background checks and coordinated interview process.• Managed all new-hire Orientation for onboarding employees.• Coordinated multiple associate relations and recognition programs.

Interacted and supported all levels of administrative duties in support of departmental staff members

Interacted and supported Director of Training and a staff of trainers with all aspects of administrative duties i.e. input client/associates in training, prepared confirmation letters to all registrants, generated weekly roasters

Bachelor Of Science - Bs, Business Administration

High School Diploma