Amy Armata, Mha Email & Phone Number

Boston, Ma, Us

* Viewed as PPOC’s expert resource around Cadence, Prelude, Referrals and MyChart; lead MyChart Analyst* PPOC’s Hello World analyst* Integral member of team tasks to deploy a COVID-19 Vaccine workflow to practices, introducing Scheduling Tickets and Decision Trees* Creator of PPOC’s Follow Up Appointment Request workflow* Member of team working with Boston Children's Hospital to implement Book Anywhere* Leading initiative to streamline the PPOC’s referral processes* Responsible for assigned upgrade tickets quarterly; both Nova Notes and PPOC-focused enhancements* Assist in the onboarding of new practices to the PPOC* Representative on PPOC Patient Safety Council for Front End Applications* Partner closely with the Cadence/Prelude training team to ensure training materials reflect system build* Works collaboratively with all applications to identify and resolve any identified issues

Boston, Ma, Us

* Team Lead for Epic Cadence, Prelude, Referrals, MyChart and Identity Applications* Member of implementation team for 7 Epic go-lives, beginning in March 2017; completed in June 2018* Lead double upgrade from Epic 2015 to Epic 2018 for Cadence, Prelude, Referral, MyChart and Identity Applications; completed in January 2019. Leading quarterly upgrades on an ongoing basis* Builder and manager of all PPOC Visit Types* Owner of PPOC Facility Structure* Lead of the PPOC's partnership with TeleVox for automated confirmation calls; responsible for build within Epic and point person for problem resolution between practices and TeleVox* Managed the PPOC’s transition from TeleVox to Solutionreach for automated appointment reminders and enhanced patient communication* Developed PPOC's communication process for patients referred to specialty care; owned referral workflow development and build for the PPOC practices* Responsible for initiative to re-launch MyChart adoption within the PPOC practices; including projects to improve Direct Scheduling within the PPOC Practices and activate patient pre-visit validation prior to appointments* Created PPOC’s Virtual Visit build, including Decision Trees and Smart Pools and MyChart integration* Managed all Identity functionality across the PPOC, including; Patient Merges and Unmerges Known Non-Duplicate management and Chart Correction * Representative on PPOC Patient Safety Council for Front End Applications* Partnered closely with the Cadence/Prelude training team to ensure training materials reflect system build* Worked collaboratively with all applications to identify and resolve any issues* Provided Tier One Help Desk Support for Cadence/Prelude/Referral/MyChart users

Boston, Ma, Us

* Provide quality improvement guidance to assigned practices in Southeastern Massachusetts* Interpret department quality reports for practices* ‘Go to’ person for practice staff and Physicians * Assists practices in process improvement efforts (PDSA cycles, Process Mapping, Fishbone Diagrams)* Course Director for the PPOC Learning Community ‘Bringing Behavioral Health to the Pediatric Medical Home' * Presented our Behavioral Health Integration program at the Institute for Healthcare Improvement's (IHI) 27th annual National Forum on Quality Improvement in Health Care (December, 2015)* Work with practices in the Behavioral Health Learning Community to integrate Behavioral Health Providers into their offices*Central resource for practices on practice management, payor relations and credentialing questions* Member of a workgroup charged with making the company a great place to work* Provide project support to assigned projects going on within the PPOC

Hartford, Connecticut, Us

* Responsible for oversight of Department operations for Hartford and Farmington offices* Direct oversight of 13 administrative staff, surgical coordinators and medical assistants * Responsible for payroll for 20 Department employees* Assisted in budget preparation and maintenance for Department; successfully reducing staff overtime and expenses, as well as improving the number of appointments offered within the Department* Coordinated, facilitated and participated in any projects in regards to improvements or changes* Member of project team, lead by consultants, looking to improve revenue, patient experience and staff satisfaction within the Department* Provided excellent customer service for all patients and families* Epic Super User and template manager for Department* Worked to resolve an patient or staff issues or complainants* Hired and oriented new staff* Conducted employee annual reviews and promotions * Conducted employee performance discussions and disciplining, when needed* Successfully implemented changes to staffing schedules within the Department, resulting in better patient care* Member of workgroups looking to improve patient flow and experience in the operating room* Responsible for onboarding new physicians to the practice* Facilitated monthly staff meetings and educational sessions* Member of monthly Quality Improvement Committee* Maintained a well-run, clean practice in compliance with all regulatory agencies

Boston, Ma, Us

* Integral member of the Department’s Leadership team* Managed 15 administrative staff* Responsible for administrative oversight of Boston clinic operations* Attended weekly meeting with Department Chief * Worked with patients and families to resolve problematic situations* Processed bi-weekly payroll for 30 employees* Reconciled department American Express account monthly* Coordinated ordering of supplies within the Department* Hired and oriented new administrative staff* Conducted employee annual reviews* Managed Department SharePoint site; create new content as needed* Worked on various improvement projects within the Department* Facilitated staff meetings* Communicated with our Waltham clinic Manager to ensure similar operations* Go to resource for questions within the Department* Co-author of Notify MD Case Study – “Giving Patient 24/7/365 Live Voice Service”

Boston, Ma, Us

* Responsible for providing operational and compliance support to outpatient hospital-based practices* Liaison between hospital administration and practice administration* Expert in Joint Commission Standards and National Patient Safety Goals; leader of preparedness efforts in assigned practices* Co-creator of bi-weekly curriculum for Joint Commission preparedness for clinical and administrative leadership in ambulatory practices, known as the Excellence Every Day Program * Trained in process improvement and change management techniques* Member of a team creating and implementing a Clinical Referral Management System for MGH* Provided on-site training for staff* Offered support on practice projects* Worked with Practice Managers to interpret reports generated by hospital leadership* Delivered mandatory front desk training program for all new front desk hires* Contributor of content for revisions of the mandatory front desk training program* Facilitated projects within the Practice Improvement Division* Provided coverage for practice managers as needed

Boston, Ma, Us

* Managed schedule for two Senior Vice Presidents* Prepared all meeting materials* Selected to be an ambassador of information to residents during building projects within the hospital* Manager of the administration cost center for Senior Vice President of Administration; assisted in preparation for senior management budget reviews* Responsible for processing payroll for administrative directors within the hospital* Head coordinator for the Massachusetts General Hospital for Children Chief of Pediatrics Search Committee and Chief of Dermatology search committee, working closely with Harvard Medical School

Us

* Managed fifteen employees in a busy medical practice * Ran bi-weekly staff meeting for the practice * Trained in medical coding and charge entry* Organized patient schedules for fifteen resident doctors * Handled patient concerns and complaints* Established, implemented, and monitored office policies, procedures, and protocols

Chicago, Illinois, Us

* Managed eight people and a busy dental practice* Responsible for meeting monthly budgetary goals, collecting patient payments, and making bank deposits* Possessed hiring and terminating duties* Local corporate representative for patients with concerns or problems; helped to solved these problems * Trained new office managers and front desk receptionists for two new office locations

Masters, Health Administration

Graduate Certificate, Health Informatics

Bachelor Of Science, Health Administration

High School