Amy Jiménez Márquez Email & Phone Number

Seattle, Washington, Us

I lead the teams that design and prototype state-of-the-art the tools and services that real estate agents, property managers, photographers, and other real estate professionals use across the industry, including a focus on practical applications of AI within the real estate professionals space.I am also honored to serve as the Executive Sponsor for CASA, the Latine-focused Employee Resource Group at Zillow.

Seattle, Washington, Us

I'm honored to be lecturing on the fundamentals of Information Architecture to cohorts in the UX certification program at Seattle School of Visual Concepts. I'm also leading courses in the fundamentals of UX design as a prerequisite for the certification program.

Bainbridge Island, Washington, Us

Owner and Publisher of Boxes and Arrows. The publication is devoted to the practice, innovation, and discussion of design; including graphic design, interaction design, information architecture and the design of business. Since 2001, it’s been a peer-written journal promoting contributors who want to provoke thinking, push limits, and teach a few things along the way.

New York, Ny, Us

As a Director of Product Design at Compass, I lead a team of UX professionals crafting clear, usable solutions for complex problems for real estate agents, staff, and their clients. We focus not only on the end-to-end platform design and product experience, but zero in on information architecture, taxonomy, and cross-platform coherency.- Responsible for UX, UI, Content across top strategic pillars for the organization, inclusive of subsidiaries Modus & Glide- Established design practice and process for product roadmap prioritization with cross-functional partners- Partnered with Product & Engineering in creating strategy for new product development- Led redesigning effort for end-to-end platform, encompassing new information architecture.

Seattle, Wa, Us

As the UX Design leader of the Personality Experience team for Alexa, I led a group of cross-disciplinary design practitioners who crafted best in class voice-forward and multimodal experiences. We also defined and designed the web-based tools to make those experiences possible, with the goal of engaging and delighting our customers. Our launches included celebrity voices like Samuel L. Jackson. Other accomplishments with the team:- Drove $3M partnerships with 3rd party partners to develop and implement their own virtual agent.- Launched Samuel L. Jackson’s voice on Alexa, setting up future multi-agent interactions- Crafted detailed character guidelines and playbook for Alexa- Collaborated closely with product and engineering to deliver new, customer-focused voice and multimodal experiences- Leveraged data and customer feedback to increase engagement, drive new interactions, programs, and experiments

Seattle, Wa, Us

As the managing design lead of the Amazon Flex experience design team, I led a multidisciplinary UX and service design team responsible for the delivery driver experience for Amazon's logistics expansion on a global scale. - Led design system for the Amazon Flex app for delivery drivers to manage their gig work. - Established streamlined processes to implement products and services more efficiently.- Developed and promoted team members, and built stronger ties with product and tech partners.

San Antonio, Texas, Us

Design lead for the Revolutionary Development (RevDev) team and the R&D team, an in-house innovation execution team that designs and delivers experiences for innovation efforts, focusing on financial fitness, privacy and security, and leveraging AI (i.e. Watson and Alexa) to benefit our members. Managed the assignment of work of the design team and served as mentor to team members.- Provided design oversight for all R&D efforts- Defined design processes for the department- Teamed with other leaders in R&D to define the operating model- Trained the R&D team in design thinking and user centered design methodologies- Provided design support for emerging Innovation efforts- Coordinated training for the design team- Assisted in defining scope of proposed Innovation projects- Helped design team members to define their own professional development goals and plans- Provided mentoring for design team- Collaborated with internal teams and external vendors to rapidly generate high quality, cost effective solutions to deliver to members or employees in a test-and-learn environment- Shepherded experiences through to production roll out

San Antonio, Texas, Us

Experience design lead for the Revolutionary Development (RevDev) R&D team.- Senior experience designer working on an in-house innovation execution team to design and deliver experiences for innovation efforts. - Provided experience design oversight for all RevDev efforts and support for Innovation team efforts.- Worked with internal business leaders to select efforts and define new or redefine existing products for team efforts.- Collaborated with internal teams and external vendors to generate high quality, cost effective solutions in very short periods of time to deliver to members in a test-and-learn environment. - Worked on projects that are intellectual property-heavy, dedicated to creating exceptional experiences that enhance the lives of USAA members, future members, and prospective members.

San Antonio, Texas, Us

Working in the IT execution team for the auto insurance product line, I spent more than four years designing experiences for the auto insurance product and car buying service. As the senior UX designer in the team, I coordinated training efforts for designers, information architects and front end developers.- UX design for a project that increased revenue by 17 million dollars on USAA Auto Insurance Quote-to-Buy through multivariate testing.- Designed mobile web experiences for product acquisition- Redesigned the servicing experience for auto insurance policy holders on usaa.com- Designed exceptionally successful experiences for multi-variate testing in product acquisition flows- Mentored three UX design professionals- Initiated training methodology for the UX team in my reporting area

San Antonio, Texas, Us

User experience designer for IT execution team for the auto insurance product line and Car Buying Service.

From the late 1990s until the early 2000s, I held various positions at companies in the travel industry, healthcare industry, and tech industry. I was also freelance designing. For more information, please reach out.

Ba, Theater Arts

Ma, Theater Arts

Diploma

Grade School