Amy Jiménez Márquez Email and Phone Number
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I'm a design leader focusing on UX design, information architecture, compassionate leadership, and mentorship. I joined Zillow as VP of Design for Agent Experience in 2022. Prior to that I led design at Compass in the real estate agent space of transaction management.Formerly at Amazon Alexa, leading the Alexa Adaptive Personality Experience Design team, I had the privilege to be part of evolving Alexa's personality, sense of humor, the way the agent adapts and responds to customer's preferences and context, bringing new voices onboard like Samuel L. Jackson, and bringing new assistants to virtual life like the "Hey Disney" magical assistant. I also worked with Amazon's Diversity in Design initiative and ran workshops teaching design thinking and elements of design to underserved communities.Since 2016, I've owned and published Boxes and Arrows (boxesandarrows.com), an online publication founded in 2001, by Christina Wodtke, devoted to the practice, innovation, and discussion of design, including graphic design, interaction design, information architecture, and the design of business.I also teach Information Architecture and UX design at the Seattle School of Visual Concepts. It's a pleasure working with student cohorts to help them understand the importance of a foundation in IA in a designer's career.
Zillow
View- Website:
- zillow.com
- Employees:
- 1
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Vp Of Product DesignZillow Aug 2022 - PresentSeattle, Washington, UsI lead the teams that design and prototype state-of-the-art the tools and services that real estate agents, property managers, photographers, and other real estate professionals use across the industry, including a focus on practical applications of AI within the real estate professionals space.I am also honored to serve as the Executive Sponsor for CASA, the Latine-focused Employee Resource Group at Zillow.
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Instructor, Information Architecture & User Experience DesignSchool Of Visual Concepts May 2021 - PresentSeattle, Washington, UsI'm honored to be lecturing on the fundamentals of Information Architecture to cohorts in the UX certification program at Seattle School of Visual Concepts. I'm also leading courses in the fundamentals of UX design as a prerequisite for the certification program. -
PublisherBoxes And Arrows Jun 2016 - PresentBainbridge Island, Washington, UsOwner and Publisher of Boxes and Arrows. The publication is devoted to the practice, innovation, and discussion of design; including graphic design, interaction design, information architecture and the design of business. Since 2001, it’s been a peer-written journal promoting contributors who want to provoke thinking, push limits, and teach a few things along the way. -
Director Of Product DesignCompass May 2021 - Aug 2022New York, Ny, UsAs a Director of Product Design at Compass, I lead a team of UX professionals crafting clear, usable solutions for complex problems for real estate agents, staff, and their clients. We focus not only on the end-to-end platform design and product experience, but zero in on information architecture, taxonomy, and cross-platform coherency.- Responsible for UX, UI, Content across top strategic pillars for the organization, inclusive of subsidiaries Modus & Glide- Established design practice and process for product roadmap prioritization with cross-functional partners- Partnered with Product & Engineering in creating strategy for new product development- Led redesigning effort for end-to-end platform, encompassing new information architecture. -
Head Of Ux Design, Alexa PersonalityAmazon Oct 2017 - May 2021Seattle, Wa, UsAs the UX Design leader of the Personality Experience team for Alexa, I led a group of cross-disciplinary design practitioners who crafted best in class voice-forward and multimodal experiences. We also defined and designed the web-based tools to make those experiences possible, with the goal of engaging and delighting our customers. Our launches included celebrity voices like Samuel L. Jackson. Other accomplishments with the team:- Drove $3M partnerships with 3rd party partners to develop and implement their own virtual agent.- Launched Samuel L. Jackson’s voice on Alexa, setting up future multi-agent interactions- Crafted detailed character guidelines and playbook for Alexa- Collaborated closely with product and engineering to deliver new, customer-focused voice and multimodal experiences- Leveraged data and customer feedback to increase engagement, drive new interactions, programs, and experiments -
Managing Senior Ux Design Lead, Last MileAmazon Feb 2017 - Oct 2017Seattle, Wa, UsAs the managing design lead of the Amazon Flex experience design team, I led a multidisciplinary UX and service design team responsible for the delivery driver experience for Amazon's logistics expansion on a global scale. - Led design system for the Amazon Flex app for delivery drivers to manage their gig work. - Established streamlined processes to implement products and services more efficiently.- Developed and promoted team members, and built stronger ties with product and tech partners.
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Head Of Ux Design, R&DUsaa Nov 2014 - Feb 2017San Antonio, Texas, UsDesign lead for the Revolutionary Development (RevDev) team and the R&D team, an in-house innovation execution team that designs and delivers experiences for innovation efforts, focusing on financial fitness, privacy and security, and leveraging AI (i.e. Watson and Alexa) to benefit our members. Managed the assignment of work of the design team and served as mentor to team members.- Provided design oversight for all R&D efforts- Defined design processes for the department- Teamed with other leaders in R&D to define the operating model- Trained the R&D team in design thinking and user centered design methodologies- Provided design support for emerging Innovation efforts- Coordinated training for the design team- Assisted in defining scope of proposed Innovation projects- Helped design team members to define their own professional development goals and plans- Provided mentoring for design team- Collaborated with internal teams and external vendors to rapidly generate high quality, cost effective solutions to deliver to members or employees in a test-and-learn environment- Shepherded experiences through to production roll out -
Senior User Experience DesignerUsaa Apr 2013 - Nov 2014San Antonio, Texas, UsExperience design lead for the Revolutionary Development (RevDev) R&D team.- Senior experience designer working on an in-house innovation execution team to design and deliver experiences for innovation efforts. - Provided experience design oversight for all RevDev efforts and support for Innovation team efforts.- Worked with internal business leaders to select efforts and define new or redefine existing products for team efforts.- Collaborated with internal teams and external vendors to generate high quality, cost effective solutions in very short periods of time to deliver to members in a test-and-learn environment. - Worked on projects that are intellectual property-heavy, dedicated to creating exceptional experiences that enhance the lives of USAA members, future members, and prospective members.
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Senior Ux DesignerUsaa Mar 2011 - Apr 2013San Antonio, Texas, UsWorking in the IT execution team for the auto insurance product line, I spent more than four years designing experiences for the auto insurance product and car buying service. As the senior UX designer in the team, I coordinated training efforts for designers, information architects and front end developers.- UX design for a project that increased revenue by 17 million dollars on USAA Auto Insurance Quote-to-Buy through multivariate testing.- Designed mobile web experiences for product acquisition- Redesigned the servicing experience for auto insurance policy holders on usaa.com- Designed exceptionally successful experiences for multi-variate testing in product acquisition flows- Mentored three UX design professionals- Initiated training methodology for the UX team in my reporting area
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User Experience DesignerUsaa Oct 2007 - Mar 2011San Antonio, Texas, UsUser experience designer for IT execution team for the auto insurance product line and Car Buying Service.
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Ux DesignerSelf-Employed May 1999 - Oct 2007From the late 1990s until the early 2000s, I held various positions at companies in the travel industry, healthcare industry, and tech industry. I was also freelance designing. For more information, please reach out.
Amy Jiménez Márquez Skills
Amy Jiménez Márquez Education Details
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Texas A&M UniversityTheater Arts -
Texas State UniversityTheater Arts
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Clark High SchoolDiploma
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Keystone SchoolGrade School
Frequently Asked Questions about Amy Jiménez Márquez
What company does Amy Jiménez Márquez work for?
Amy Jiménez Márquez works for Zillow
What is Amy Jiménez Márquez's role at the current company?
Amy Jiménez Márquez's current role is VP of Product Design @ Zillow | Information Architecture & User Experience Design.
What is Amy Jiménez Márquez's email address?
Amy Jiménez Márquez's email address is am****@****ink.net
What is Amy Jiménez Márquez's direct phone number?
Amy Jiménez Márquez's direct phone number is +121087*****
What schools did Amy Jiménez Márquez attend?
Amy Jiménez Márquez attended Texas A&m University, Texas State University, Clark High School, Keystone School.
What skills is Amy Jiménez Márquez known for?
Amy Jiménez Márquez has skills like User Experience, User Experience Design, Information Architecture, Interaction Design, User Centered Design, User Interface Design, Usability Testing, Web Design, Wireframes, User Interface, Usability, Leadership.
Who are Amy Jiménez Márquez's colleagues?
Amy Jiménez Márquez's colleagues are Demri Miller, Deniz Sener, Adam Jackson, Aaron Cullen, Dola Das, Min Ji, Lashelle Dorsey.
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