● Spearheaded the establishment of the subject librarian team that is tasked to develop programming, outreach and engagement strategies around community-based interests including arts & culture, book clubs, civic health, community stories, diversity & inclusion, genealogy & local history, pop culture, readers & writers, reference, and urban gardening● Coach and mentor 10 subject librarians to help them realize their talent and potential using Gallup activities and asking great questions● Develop and execute signature events for a 12 branch library system including Read It & Eat: Culinary Conference, Jane Austen Tea, Omaha Reads (one book, one community) and Speed Dating. Past: (downtown) omaha lit fest (2008-2015) and Local Author Fair (2012-2016)● Creative director of the Michael Phipps gallery, which provides exhibition opportunities for local artists through onsite curatorial support. Several exhibitions have been nominated and awarded by the OEAA (Omaha Entertainment and Arts Awards) body● Charted the design and build of Omaha Public Library (OPL) Interacts, a customer service relationship management system that tracks community engagement and outreach efforts● Past member of facilitation team, a team that coordinated with community organizations to help them reach their goals. We did this by designing meeting agendas, facilitated meetings and provided follow-up of next steps. Team discontinued in early 2018● Part of executive team that developed a 20-year strategic plan focusing on community needs● Provide oversight of multiple budgets for expenses relating to programming, partnership and outreach needs● Led the build and currently oversee Omaha Public Library (OPL) Shops (checkfront.com), a reservation and inventory system that manages programming kits● Mobilized the creation of Omaha Public Library’s internal Toastmasters group whose purpose is to help individuals hone their communication and leadership skills

● Project manager of the Omaha Public Library new website development and brand redesign, rolled out early 2010 and continued to provide content oversight on Omaha Public Library’s website● Organized all electronic resources including authentication rights, optimizing access points and track usage statistics.● Member of Omaha Public Library Think Tank group that investigated new technologies, tools or programming ideas to promote library resources and services.● Conducted technology training and provided support to internal staff

● Instruct Human Relation Skills in the Workplace in an online environment. Teach/train students on how to prepare a resume, cover letter and application writing; communication styles (verbal and nonverbal); team work; interviewing skills; goal setting; stress management; anger and conflict management; ethics; diversity; attitude and motivation; and life planning in the workplace● Taught over 500 students and have received excellent evaluations/feedback from both students and the Dean of Social Sciences

Creative conversation around a revolving cast of surprise guests

● Started in an entry level position as Electronic Information Specialist in January, 2000. Promoted through the years to Web Development Specialist, Senior Web Development Specialist to my last position as Technology Product Manager in April, 2007● Administered CSA’s Usage Analysis System, including coordinating development, quality assurance testing, and adhering to ICOLC, COUNTER, and SUSHI compliance● Supervised development and testing of all full-text, OpenURL, and other linking features residing on the CSA Illumina platform by working closely with full-text electronic journal publishers, publishing agents, and customers in support of the development and maintenance of linking features● Coordinated new project development for CSA Illumina which included providing technical requirements documentation to define and guide development of products and product enhancement● Investigated new technologies and tools to enhance and facilitate CSA Illumina’s publishing efforts● Supported product maintenance, tracked feedback, and specified enhancements for products and served as an escalation point of high level technical support inquiries received from CSA Illumina customers. ● Provided technical notices to customers regarding CSA Illumina enhancement and other system-related development and provided technical documentation and training to support staff

• Liaised with full-text electronic journal publishers, publishing agents, and customers in support of the development and maintenance of linking features.• Supervised development and testing of all full-text, OpenURL, and other linking features residing on the CSA Illumina platform.• Served as an escalation point of high level technical support inquires received from CSA Illumina customers.• Provided technical notices to customers regarding CSA Illumina enhancement and other system related developments.• Provided technical documentation and training to support internal staff via onsite training and webcasts.

• Assisted with the development and maintenance of the CSA web site and Internet Database Service interface (IDS), which included writing and editing HTML code.• Developed help screens, user support materials, and technical documentation for internal use.• Beta tested new bibliographic databases, features and functionality. • Trained staff in technical support, Web development, and Web design.• Provided instruction and training on the Internet products for customers.• Monitored listservs attended professional workshops, seminars, and industry conferences, to stay current on issues including ADA compliance, new linking technologies, and software additions.

• Communicated via email and telephone with customers and end users to troubleshoot technical support issues including access difficulties, assistance with search strategies and effective use of bibliographic managers. • Assisted in the development and maintenance of the CSA web site and (IDS) interface, which includes writing and editing HTML code.• Developed help screens, user support materials, and technical documentation for internal use.• Performed critical testing to IDS design enhancements.• Provided instruction and training on the Internet products for customers.