Amy Hernandez Email & Phone Number

As a Rehabilitation Specialist at Sheppard Pratt, I oversaw patient progress to improve outcomes and deliver quality client care for a 14-client caseload. Enhanced the quality of the client care program by reporting individual recovery plan progress of individuals and refocusing according to client needs. Reviewed and facilitated accommodation requests and ensured compliance with medical, legal, and privacy standards.Key Achievements:-- Enhanced recovery outcomes by implementing tailored adjustments to 14 individual client recovery plans, resulting in increased client relations and boosted long-term recovery rates.- Process optimization for 2 dual-recovery facilities' accommodation requests, ensuring timely approvals and strict adherence to medical, legal, and privacy standards.

Frederick, Maryland, United States

As Assistant Studio Manager at F45 Training, I was responsible for developing marketing strategies to foster strong brand engagement with our customers. I also designed budget plans for targeted branding activities to ensure optimum return on investment, managed daily operations, and implemented company values to meet monthly KPIs.Key Achievements:-- Trained a team of 8+ staff members in sales techniques and media communications to enhance client engagement and brand representation.- Streamlined the onboarding process by creating comprehensive new-hire documents, reducing training time from two weeks to just 3-4 days, boosting efficiency and staff readiness.- Developed standardized training materials that improved knowledge retention and consistency across the team, contributing to smoother daily operations and enhanced service quality.

As a server at Texas Roadhouse, I honed customer service and interpersonal skills in a fast-paced, high-volume environment. In this role, I ensured an exceptional dining experience for an average of 6,200 guests weekly by balancing efficient service with a welcoming, professional demeanor. work involved collaborating with team members to meet service standards and providing guests with tailored recommendations that enhanced their dining experience.Key Achievements:-- Exceeded monthly sales targets of $1,500 in gift card sales and upsell goals of $30 daily by using effective upselling strategies and menu knowledge, contributing to higher sales revenue and supporting the restaurant's goals.- Recognized by management for high guest satisfaction, as reflected in above-average tip earnings and positive feedback, underscoring a commitment to quality service and guest retention.

As an Administrative Assistant and Social Media Manager at Quality Cleaning Concept, I supported daily operations through efficient administrative management and developed digital marketing strategies to enhance brand presence.I maintained organized workflows, managed schedules, and created content that drove engagement across social media platforms.Key Achievements:-- Increased social media engagement by 30% through targeted content creation and strategic posting, which enhanced brand visibility and attracted new clients.- Streamlined administrative processes, including documentation and scheduling, resulting in improved office efficiency and reduced operational delays.

As a Customer Service Representative at B & B Air Conditioning and Heating Service Company, Inc., I provided exceptional support to clients by addressing inquiries, resolving issues, and scheduling service appointments. I focused on delivering timely, professional service to foster positive customer relationships and support business objectives.Key Achievements:-- Enhanced customer satisfaction by managing a high volume of service requests, ensuring timely responses of a team of 8+ technicians, and streamlined scheduling, which improved overall client retention.- Implemented a feedback-driven approach to customer interactions, leading to a measurable increase in positive client feedback and a 30% increase in 5-star service ratings, aligning with company loyalty goals.