Led, grew, and scaled a team of 60+ CS professionals in a high-growth environment. Delivered high value business outcomes to enterprise customers by bringing the Power of Words to life through AI.

While at Performics (a Publicis co.), I was tapped to join a high-profile cross-agency task force that managed workforce demands across its parent-company, Publicis Groupe U.S., through the earliest stages of the Pandemic. From there, I moved into the newly formed Head of RM role to launch the first of its kind centralized resource management practice across all Media agencies.• Developed and scaled prioritization practices across population of 5000+ employees.• Worked with Groupe CFO to manage net headcount forecast.• Introduced workforce management platform to enable 20% faster time to fill (TTF).

Oversaw agency operations in the U.S., including service delivery, resource management, and business operations. • Drove double-digit top-line growth YOY. • Managed strategic initiatives cross-functionally.• Partnered with CFO to prioritize investments and workforce against financial commits.• Launched global services delivery onboarding over 100 teammates across 3 offshore markets.

Led a team of 10 operations team members accountable for enablement of professional services delivery.• Created resource management practice, scaling function to service 600+ employees in launch year.• Reinvigorated GTM strategy and secure a top rating in Forrester Search Wave 2017.• Centralized performance marketing services across Publicis Media at Performics.

Led team accountable for organic growth and retention for Fortune 500 clients across financial services, automotive, and CPG. Managed a portfolio of clients and talent while performance marketing expanded to Programmatic and Social. • Managed 60% of agency revenue across the Central and East regions. • Created and rolled out a strategic account management framework leveraged across the agency, resulting in net retention > 110%.• Collaborated with engineering team to ensure capabilities met the market and customer demands.

Managed and grew portfolio of clients and team of Account Directors to deliver search marketing programs.• Managed and grew Central region accounts.• Partnered with key vendors to shape relationships supportive of joint growth plans.• Hired, trained, and onboarded new team members to CS.

Architected high value performance marketing programs across Paid and Organic Search.• Conducted strategic account planning ensuring delivery against client stated KPIs.• Ensured flawless execution across biddable media campaigns with > 99% accuracy.• Pitched and onboarded new clients.

Managed and delivered enterprise market research programs to portfolio of QSR clients.