Amy Munson Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

San Diego, California, United States

Selected by the Director of Global and Commercial IT to lead and drive strategic global UX initiatives, innovate across web and mobile applications, enhance operational efficiencies, and foster user-centric design and cross-functional collaboration.• Collaborated with product managers and development teams to guide products from concept to launch, negotiating trade-off decisions to reach consensus among stakeholders.• Influenced product strategy for large, complex product designs based on data-informed user insights and business needs.• Optimized internal operations in the Netherlands, Belgium, and Australia by rolling out the flagship application from Japan.• Created, deployed, and managed the Axis design system to ensure optimized mobile and web design quality and consistency. Key Achievements: ○ Enhanced warehouse efficiency across the US and EU by developing a scanning app and portal, which accelerated the fulfillment process, reduced human error, and reallocated human resources to higher-value tasks. Incoming and outgoing shipments were 43% faster, reducing costs in supply chain management.○ Defined and executed a comprehensive UX strategy and roadmap, deepening business involvement and effectively presenting at steering committee meetings to drive alignment and strategic decision-making.

San Diego, California, United States

Spearheaded the design and implementation of web and mobile sales applications to transform digital operations, enhance user experiences, and drive substantial business growth.Reporting to the Director of Global and Commercial IT, led a team to innovate and advocate for user needs in the design process by working closely with product teams.• Conducted design thinking workshops, user research, and usability testing to validate and inform designs. Influenced internal design processes and team culture.• Mentored and inspired contract designers, product managers, and developers to uphold a high standard of craft, fostering a culture of continuous improvement and innovation within and outside the team. Featured Projects:Atlas Surgery Ordering System (NuVasive Japan – Flagship application)Led a design team of three international contractors to create a responsive sales app, streamlining a cumbersome ordering process, improving customer service, and reducing operational costs, all within an Agile framework with no existing design guidelines.NuVasive Mobile CRM | July 2016 – July 2018Sole UX designer for a new in-house CRM system, creating UX workflows, prototypes, wireframes, and data visualizations for the mobile CRM application.Key Achievements: ○ Atlas Japan Ordering System Results: increased orders by 80%, improved customer service operational efficiency by 35%, reduced overtime from 12 to 8 hours, and decreased ordering time from 30+ minutes to under 10 minutes.○ Designed and launched 15+ new or enhanced native iOS and web app features for Atlas US that resulted in a significant reduction in customer support calls and increased self-service logistical processes.

Greater San Diego Area

Reporting to the Manager of UX in the Central Technology Organization division, designed end-to-end internal tools for developers and engineers at Intuit’s Central Technology division.• Created innovative design solutions to enhance customer engagement and satisfaction, supporting Intuit's growth objectives.• Integrated UX into engineering teams with no prior UX framework.Featured Projects:Services Portal | March 2014 – April 2016 (hired on ft)Hired to join the UX team, at the recommendation of the outgoing Interaction Designer, to redesign the Web Service Portal to address usability issues impacting service adoption and team productivity. Public Cloud Console (PCC) | September 2013 – March 2014 (contract engagement)Brought in to design the PCC and integrate AWS security protocols to enable secure cloud application development. Key Achievements: ○ Increased service adoption by 30% and boosted usability and team productivity by 20% with the Web Service Portal redesign, facilitating seamless service discovery and evaluation for Intuit engineering teams.○ Simplified processes for engineers, ensuring early identification and resolution of security issues, maintaining high security standards throughout the application's lifecycle.

Greater San Diego Area

Designed B2B and B2C features to enrich the user experience on sony.com.• Created an in-store pickup feature to facilitate seamless customer interactions.• Designed intuitive user review processes to enhance customer engagement.• Optimized the Canadian shopping cart and checkout process for a more user-friendly experience.• Engineered purchase order and financing functionalities to ensure smooth transactions for users.

Carlsbad, Ca

• Drove the design and launch of the award-winning Lab Service Portal experience, which earned the prestigious 2011 Cisco Innovation Award for Excellence.• Overhauled DNA Oligos ordering and shipping process to provide users with a seamless experience.• Designed and implemented impactful Social Media Promotions.• Created captivating designs for homepage and storefront landing pages.

San Diego, Ca

Redesigned B2B and B2C web features for enhanced user experience.• Created compelling product promotion pages and executed engaging social media campaigns.• Conceptualized and designed captivating landing pages for exciting new product launches, such as MiSeq.

Greater San Diego Area

• Redesigned and optimized the QuickBooks ecommerce experience, leading to a substantial increase in the conversion rate.• Established design processes and style guidelines for the APD business unit.

Aa, Fine Art, Broadcasting

Bs, Media Art (Digital Design, Web Design)