Amy Poynton Email & Phone Number

Crowthorne, Gb

London, England, United Kingdom

Newbury, England, United Kingdom

Working within Vodafone’s Professional Services team, managing cross functional project teams to deliver complex Unified Communications projects for customers.Creation and continuous improvement of project delivery governance and Local Work Instructions for delivery of complex products, leading to formal PMO approval as a best practice and inclusion within PMO document suite. Identified, developed and drove the process improvement idea to cover requirements for On-Site customer testing for a Vodafone flagship product, enabling this process to be fully documented, efficient, professional and accurate.Received 10/10 NPS score for FY20/21 from a customer during the delivery lifecycle of one of Vodafone’s flagship products. Significantly improved NPS while working with a challenging customer, to increase their score within one month, by 6 points.Identified in both 2018 and 2019 as a Vodafone ‘Top Performer’ during the annual employee performance review. Awarded a ‘House Red Champion’ recognition award in 2020.

Newbury, Uk

Management and resolution of system defects by working in close collaboration with Vodafone’s Indirect Partners, via bespoke systems and processes.Responsible for the end-to-end customer experience throughout the integration lifecycle. Proactive management of the partner through the process, to ensure customer acceptance and satisfaction.

Bracknell, Berkshire

Short term contract as part of Vodafone’s Return to Technology programme.Based within the Technology Enterprise Services department as a Project Manager for an End of Life project, focusing on process improvements, governance, project ramp up activities, management of client communications, team support and database development.

Slough, United Kingdom

Leading the Project Management Office for the Global Information Management function within Decorative Paints, maintaining an up to date view of the entire Global IM projects portfolio

Thatcham, Berkshire

Leading the Project Management team responsible for the localisation needs for a variety of customers.Supervising the workload and allocating projects; overseeing and monitoring the progress of all projects managed by the department. Introducing and increasing the utilisation within the team of the latest industry tools, including training personnel across the company on best practices and technology.

Cookham, Nr Maidenhead, Berkshire

Managing the day to day operations of one of the largest brands in the transport data collection sector in the UK.Working closely with the Managing Director and Board.Directly responsible for the Project Management, Site Works, Administration and Offshore teams.Bringing precision, scalability and increased productivity via the revamp of team structures, governance, accountabilities, staffing, processes, and controls through thorough analysis and substantial improvement of applied systems. Leading the business through ISO9001 assessment successfully.

Maidenhead

Within the Localisation team project managing the larger, high value and more complex projects for blue-chip clients and having overall responsibility for schedule and deliverables. Leading role in securing a major client and growing the account from a single project to a multi-million dollar, multi-divisional account with high visibility and importance within the company. Significant contribution to the design of tailored industry technology, leading to the demonstration of the efficiencies and standardisations of utilising this technology to cost effectively streamline and manage projects, resulting in the client purchasing the software to roll out as a best practice across their business.Selected to build on partnerships for a key account, leading to increased revenue and loyalty, through time spent working at the client’s office in California.

Slough, United Kingdom

As part of the Localisation area of the business, planning and scheduling of translation projects to meet both the client and internal team requirements.

Working within the Development Operations Department of Pfizer.Point of contact for European/global area managers, area offices and affiliated businesses.Maintaining documents into the TMF in accordance with Pfizer’s SOPs.Maintaining electronic diary, arranging conferences, coordinating the setup of investigator meetings, travel arrangements, IMP tracking, creation and maintenance of study tracking documents and spreadsheets, minute taking.Ordering printing of essential study monitoring documents, document tracking and scanning, processing invoices for payment.Involved in Case Report Form reviews.

Bhon, Fine Art And English, 2:1

Modules included developing experience in the fields of literary criticism, theory and analysis (poetic, modern and classic), critical.

Education record