Callum O'Connor Email & Phone Number

ℹ️ Warehousing | Orchestration | Public SpeakingImplementing Dbt polyrepos, Airflow orchestration, and config lead scripting in a complete overhaul of our analytics platform.With a goal of 'shifting left' I spearheaded our Data as a Product (DaaP) programme with a focus on data democratisation with data contracts, collaboration and contract negotiation.

ℹ️ Automation | Architecture | ModellingSupporting and innovating Assurance’s four key domains; Quality Assurance, Fincrime Assurance, Vulnerable Customers, and Complaints.Delivering bespoke but scalable solutions through automation and data-lead projects has enabled teams and senior stakeholders to gain valuable insight into their domains such as.

ℹ️ Process Improvement | Project Management | Product DevelopmentGrowing and up-skilling the QA division enabled me to take a senior position; spearheading projects that span across the business and involved many teams. Using A/B testing, statistical analysis and employing the DMAIC process allowed me to improve various aspects of QA and Operations as a.

ℹ️ Process Creation | Financial Regulation | Data Engineering As Monzo's first ever QA Analyst I designed and embedded various processes; including Check-The-Checker (CTC), Cross-Domain Journey Reviews, Root Cause Analysis (RCA), Pulse Checks and Re-marks.I integrated our CTC and RCA methods into our QA system using SQL & DBT models. The Re-marks process.

ℹ️ Leadership | Stakeholder Management | HiringMy role as a Quality Assessor required detailed knowledge of financial regulation with the ability to deliver constructive and balanced feedback.Being one of the first QA'ers at Monzo allowed me to step into an interim QA Lead role. During these 6 months I recruited, trained and managed QA'ers; tripling the.

ℹ️ Engineering | Debugging | Adaptive Problem SolvingMy keen interest in systems and a passion for Monzo's growth led me to be the go-to person for customers that required technical assistance. Using RPC's I was able to diagnose and fix various bugs customers were experiencing, as well as support the improvement of app features and stability.

ℹ️ Customer Centricity | Innovative Thinking | Financial ComplianceJoining as one of the first 100 employees at Monzo inspired me to think adaptively and in a way that always put the customer first. My role as a 'COp' (Customer Operations) had me deliver quick, compliant but unbridled support to our customers; delivering unique solutions to problems that.

Reading, United Kingdom

ℹ️ Accounting | Business Planning | ManagementBusiness Manager, Head Bartender, and Head Chef were all responsibilities I took on that allowed me to perfect my skills in exemplary customer service and professionalism, as well as develop a deeper understanding of business strategy, accounting, and people management.I was able to deliver an increase of ≈40%.

ℹ️ Event Organisation | Leadership | Brand PromotionMy role primarily involved attending Higher Education events to represent the university, and managing large teams of lecturers, catering staff, accommodation vendors etc. for summer school programs, open days and publicity events.It was my duty to ensure that the university maintains a positive brand and.

ℹ️ Campaigning | Charity FundraisingTelephoning the Alumni of the university and engaging them in a 10-15 minute conversation, followed by an appeal for a donation to the universities’ annual alumni fund.During the campaign I significantly developed my ability to engage with people as well as being able to prompt their interest and involvement in a.

Kent, United Kingdom

ℹ️ Market Research | Financial CSAT | Data CollectionDuring my time here I was required to perform telephone market research for various companies such as NatWest and TFL whilst managing bank information securely and with sensitivityI learned to maintain call control with recipients, ease any uncertainties with discretion, and to steer the conversation.