Amy Ranta Email & Phone Number

Boston, Ma, Us

Lowell, Massachusetts, United States

• Evolved reporting and analysis for multiple sales performance metrics, including win vs. loss performance and pipeline projections to prioritize areas of focus.• Produced contribution margin report with purpose of communicating business line revenue, costs & profitability to business line level leaders.• Gather and create a competitive intelligence dashboard, through data sources and sales team interviews, with a dual purpose of (1) communicating to leadership areas of competitive strengths and weaknesses, and (2) identifying actionable areas to generate supplemental competitive info for the sales teams.

Tucson, Arizona

Crafted long-term forecast and staff projections for QuickBooks enterprise, point of sale, and accountant telesales teams. Produced statistical, market-centric forecast models in concert with marketing, finance, and front-line telesales staff. • Mapped staff projections for six quarters in support of marketing campaigns aimed at driving customer response to diverse channels. Strategized staff requirements critical to cost-effectively meeting customer demands. • Automated forecast and capacity planning, defining user requirements, development, and user testing functions.• Developed automated data analysis and reporting mechanisms to effectively track performance against key performance metrics.

Tucson, Az

Originated long-term workload projections as part of workforce planning and cost decision-making for QuickBooks customer service and support functions in the U.S. and worldwide. Completed application modeling and forecasting. Built solid complementary global and multi-tiered organizational relationships. • Synchronized operational requirements and business functions, capably managing customer support within projected financial parameters. • Devised statistical and input-driven forecast models for global support staff. Detailed workload performance and six-quarter outlook for multiple emerging regions and vendor partners. • Integrated new regions such as Canada, the UK, Australia, India, France, Singapore, and Brazil into planning process. Achieved +/-5% forecast accuracy, impacting high-quality service delivery. Realized an 8-point variance improvement to attain 97% accuracy year over year while decreasing annual costs by $500K.

Tucson, Arizona Area

Facilitated seamless product line updates and marketing campaign execution for Quicken and QuickBooks through effective management of the marketing and customer care team relationships. Generated sales forecasts, wrote and audited training materials, and updated agents. • Deployed Quicken 2005 marketing campaigns, newsletters, and rebates, including source code set-up and creative content development. Managed creative review process and results analysis. • Evaluated pre-sales postings and defined sales strategies as direct sales contact for Tucson online communities.

Tucson, Arizona Area

Tucson, Arizona Area

Tucson, Arizona Area

Tucson, Arizona Area

Master Of Business Administration - Mba, Global

Activities and Societies: Beta Gamma Sigma Honor Society, Pi Sigma Alpha Honor Society

Bachelor’S Degree, Business And Public Administration

Activities and Societies: University of Arizona Business and Public Administration Student Council Member of the Year, University.