Amy Richardson Email & Phone Number

Hove, Gb

Shoreham By Sea, England, United Kingdom

I am currently working within the acquisition team and have project lead numerous data migrations into Focus billing

Brighton, England, United Kingdom

Assisted the Data Manager with the development of a sophisticated data packaging software to allow imports for our clients data; this included, data import testing, implementation of packaging databases, and suggesting improvements with regards to interface and functionality during weekly development meetings.Manipulated complex data spreadsheets into specific Excel formats for importing into the systemCreated SQL queries and used a variety of Excel formulas to analyse data, such as power queries and VLOOKUPS, producing pivot tables, and using other analytical techniquesGeneral day-to-day database management, and system admin, ensuring data is kept accurate and updated, and reporting any system issues to our external developers

Derby, United Kingdom

Managed the courier tracking data and highlighted trends to investigate and analyse the performance of merchantsCreated and optimised diverse SQL queries to liaise with various departments and provided delivery performance updates to the businessTested and implemented API systems for new businesses on a variety of E-commerce platforms, such as Shopify, WooCommerce, Magento, and LinnworksSuccessfully integrated over 500 merchants to the Wowcher API over a 2-year period, increasing sales performance and the quality of customer experienceClosely analysed merchant tracking data to ensure the Wowcher API was fully functional, including creating a variety of reports using Excel, raising support tickets, and following up until resolvedCoordinated with multiple departments using Salesforce, Slack, Outlook and Zoom to communicate any merchant issues and updates to API integrationsReported any system errors with regards to tracking to the Product team, including any new releases that required testing to improve system functionalityProvided 1st line support to merchants to improve delivery times and identified solutions to any issues with courier shippingWrote procedure guides on API systems and tracking procedures, including any training on Wowcher systems to various teams within the business

Derby, United Kingdom

Assisted the Research department to re-enrol PhD students at the start of the academic yearMy commitment to the temporary role ensured that all PhD students were re-enrolled on timeI succeeded in my role by logging queries using Excel spreadsheets which allowed me to organise and prioritise my workDealt a variety of student queries, including responding to telephone, email, and face to face queriesMy tasks also included, photocopying, scanning of documents, data entry and preparing student files

Brighton, United Kingdom

Assisted the Claims department on a short-term project to release an update to the coding system for existing and new clientsResponsible for quality control of client records and ensuring information is kept up to date and cross-checking paper records that were imported into the systemEfficient manual data entry of information onto computer systemsAccessing client records and updating and amending information as requiredProviding daily reports to management on productivity and progress to ensure targets were met

Brighton, United Kingdom

Worked on numerous campaigns with major clients within the charity sector, including WWF, Save The Children, British Red Cross and Cancer Research UKResponsible for importing data into our database using a variety of Excel formats and formulas, as well as securely exporting out client data including sensitive private information such as supporters bank details, adhering to GDPRPreparing client fulfilment exports for export and printingLiaising with clients and their IT departments directly to ensure our system captures the required information and is returned in their bespoke format for import back into their systemTesting caller scripts specific to the campaign for any bugs and errors to ensure the smooth running of phone rooms when the campaign goes liveCoordinating with all departments during the campaign to ensure its success and that targets are met

Derby, United Kingdom

Re-organised and relocated all the practice patient records following a surgery move (in excess of 7,000 records), with regard to patient confidentiality and GDPRRetrieval and return of patient records dailyCompilation of file information for physicians and patientsScheduling appointments, patient check in and updating records using SystemOne booking systemProvided clerical support to GP's, hospital, and clinic staffAnswering and dealing with telephone queries, signposting and message takingDocumenting telephone calls, correspondence, and patient actionsPreparation of outgoing letters and packages

Nvq, Business & Administration, Level 3

Nvq, Business & Administration, Level 2

Gcse