Coordinating with the betterments team on Relocation of cable/ fiber. Working with contractors on cable span replacements. JT ticketing, Polaris ticketing, AldenOne, Excel spreadsheets, Utilizing outside plant maps and fiber cutsheets for preparation for relocation, submitting permits, closing out jobs, Keeping on top of Pole transfer information from the Electric companies. Coordinating repair of Comcast plant, and plant integrity. Maintaining the Construction email box, and damage phone lines. Training others on programs and methods and procedures. Working with contractors to get work completed. Coordinating with the fiber team to scheduled fiber night cuts.

Coordinating with the betterments team on Relocation of cable/ fiber. Working with contractors on cable span replacements. JT ticketing, Polaris ticketing, AldenOne, Excel spreadsheets, Utilizing outside plant maps and fiber cutsheets for preparation for relocation, submitting permits, closing out jobs, keeping on top of Pole transfer information from the Electric companies, actively maintaining the pedestal replacement project. Maintaining the Construction email box. Making sure coordinators make their SLA's. Working on transitioning into coordinating for all lines of business including commercial, betterments, and probuild. Training others on programs and methods and procedures. Working with contractors to get work completed. Coordinating with the fiber team to scheduled fiber night cuts.

Engineering Design/ drafter at MP Nexlevel, LLC TLR Consulting. Designing proposed cable plant design in AutoCAD for City and County permits to upgrade the cable network. AutoCAD, google earth. Comcast construction coordinator- JT ticketing, Polaris ticketing, AldenOne, Excel spreadsheets, Utilizing outside plant maps and fiber cutsheets for preparation for relocation, permits, closing out jobs, keeping on top of Pole transfer information from the Electric companies, actively maintaining the pedestal replacement project. Maintaining the Construction email box. Making sure coordinators make their SLA's.

Accomplishments• Led project for power supplies for the region for testing, ticketing, troubleshooting, and training, and maintained accurate record keeping on spreadsheets for the region• Decreased training time by writing up methods and procedures in a manual• Assisted with best practices that created a streamlined process for use in the West Division• Assisted the region with increasing Net Promoter Score by 10 points by implementing new ideas• Led a Power Supply betterments project and was the Subject Matter Expert resulting in updated equipment and fewer outages• Organized and managed storm events with other departments for quick resolution• Assisted other regions work flow ticketing during major crisis (hurricane, fires)• Efficiently isolated and dispatched fiber cut outages to get resolved within MTTR (repair time)• Organized generator deployment for storm events to prevent service outages• Successfully managed technicians and prioritized field work to keep efficiency• Efficiently scheduled maintenance tickets and monitored outcome• Kept Red node reliability low at 2.7 with a goal of below 4.42• Kept Outage MTTR low from acknowledgement to paging to field in 3.10 minutesWork experience• Monitored cable plant. Ticket outages and impairments• Dispatched maintenance technicians to outages, node impairments, and downed lines• Assisted technicians with troubleshooting to isolate issues at the customer’s homes• Coordinated with the fiber team, hub techs, construction, and other departments for resolution• Maintained power supply project, was main SME and POC• Extensive knowledge of the ACSR billing system, ICOMS, Cable Data, workforce management, Remedy ticketing system, Watchtower, Dashboard, Scout, FLUX, Cheetah Netmentor, Continuity, Sasqwatch, Pathtrak, Spatial, Bentley, view companion, and Microsoft office (Excel, Word, Power Point)

• Dispatched for security at Hewlett-Packard, Boise, Idaho. MonitoredCCTV, medical, chemical, and maintenance alarm systems, and Sentry 1000system. Patrolled buildings on and off site. Coordinated with Emergency services. • Lead Monitor (dispatcher) and trained new security guards and dispatchers.