Within my role as Customer Services Adviser I am the first point of contact for staff and students and am required to provide advice and support in order to resolve a vast range of enquiries.These enquiries relate to a broad range of functional areas within Student Support Services and Operations and I deliver this support via the helpdesk, email and telephone.It is my responsibility to provide formal documentation to students’ that they may require for immigration, financial or… Show more Within my role as Customer Services Adviser I am the first point of contact for staff and students and am required to provide advice and support in order to resolve a vast range of enquiries.These enquiries relate to a broad range of functional areas within Student Support Services and Operations and I deliver this support via the helpdesk, email and telephone.It is my responsibility to provide formal documentation to students’ that they may require for immigration, financial or employment purposes.I handle requests for references for current and past students, obtaining relevant data from archived records. I am required to produce statements of qualification and verification of awards and maintain records of such requests.It is crucial that I have a thorough knowledge of data protection requirements relevant to the processing of student data and the implementation of these requirements within the University. Show less

I was responsible for maintaining account profiles and growing market share through proactive sales calls, identifying new conference and event clients and building relationships with key accounts both internally and externally.My role involved researching the market and identifying sales leads by contacting lapsed users and new client markets.I was the first point of contact for customers and therefore responded and processed all enquiries in a timely manner, accurately… Show more I was responsible for maintaining account profiles and growing market share through proactive sales calls, identifying new conference and event clients and building relationships with key accounts both internally and externally.My role involved researching the market and identifying sales leads by contacting lapsed users and new client markets.I was the first point of contact for customers and therefore responded and processed all enquiries in a timely manner, accurately reflecting customers' requirements in order to close each sale.I provided support to all sales projects and managed a number of events. These mainly included private functions and weddings.I worked closely with the Events team to ensure consistency in delivering an excellent customer experience. Show less

My role as Conference and Events Administrator was to provide a valuable customer service to all internal staff members who ordered internal catering on campus. As well as being responsible for eat.bookings/Eat Online, I also managed a number of different events including private functions, drink receptions and formal dinners.

Working with special educational needs children as part of a caring, motivated and extremely dedicated team.Supporting children who have a wide variety of difficulties including developmental delay, emotional and behavioural problems, autistic spectrum disorders as well as moderate learning difficulties.Assisting the class teacher with preparation of the learning environment and lesson planning.Monitoring children’s responses to learning tasks and to adapt the… Show more Working with special educational needs children as part of a caring, motivated and extremely dedicated team.Supporting children who have a wide variety of difficulties including developmental delay, emotional and behavioural problems, autistic spectrum disorders as well as moderate learning difficulties.Assisting the class teacher with preparation of the learning environment and lesson planning.Monitoring children’s responses to learning tasks and to adapt the task/situation accordingly.Assisting with children’s physical needs, including hygiene and helping them to increase their confidence, self esteem and independence.Responsible for the safety of the children at all times, including offsite trips which occur on a regular basis. Show less

A seasonal role working as part of a lively and very energetic team in a pressurised yet rewarding environment.Responsible for organising, leading and delivering a wide range of both indoor and outdoor activities to groups of young people attending residential school trips.Responsible for the safety of the children and adhering to the company’s health and safety policy at all times.Assisting in the arrival and departure of client groups and liaising with these groups… Show more A seasonal role working as part of a lively and very energetic team in a pressurised yet rewarding environment.Responsible for organising, leading and delivering a wide range of both indoor and outdoor activities to groups of young people attending residential school trips.Responsible for the safety of the children and adhering to the company’s health and safety policy at all times.Assisting in the arrival and departure of client groups and liaising with these groups throughout their stay.Liaising with operational staff on a daily basis to ensure the activity centre ran smoothly and each group received a professional service. Show less

Supervising a small team and managing events, such as conferences, functions and weddings.Responsible for answering all sales enquiries via telephone and email in a polite, quick and effective manner.Conducting customer show-rounds of the University’s facilities. Being the first point of call for the sales team - answering their queries, dealing with personal/work related issues, assisting with their work load and delegating work to them when necessary.To… Show more Supervising a small team and managing events, such as conferences, functions and weddings.Responsible for answering all sales enquiries via telephone and email in a polite, quick and effective manner.Conducting customer show-rounds of the University’s facilities. Being the first point of call for the sales team - answering their queries, dealing with personal/work related issues, assisting with their work load and delegating work to them when necessary.To maintain and develop effective communication channels with relevant operational staff.Chairing team meetings on a regular basis. Show less