At SullivanCotter, I stepped into a dynamic environment to lead product efforts for a high-profile initiative that had hit a roadblock. By bringing together business consultants and technical teams, I helped foster alignment and collaboration, which restarted development within six weeks. My role focused on creating a shared vision for the product, from gathering and prioritizing requirements to building an actionable roadmap. I streamlined workflows and ensured transparency across teams, enabling progress toward shared goals. Within nine months, we delivered a Minimum Viable Product (MVP) that met business objectives and set the stage for future success.

As a Senior Product Manager at Embold Health, I drove human-centered product development and fostered collaborative relationships across all teams business-wide. I worked closely with Data Science to translate complex medical claims data into user-focused products, helping consumers find and evaluate high-quality healthcare professionals. I led quality control efforts, utilizing SQL and Databricks for data QC, and maintained Level II WCAG compliance which my team achieved in 2023. My role was pivotal in developing agile processes, enabling scalable solutions UI products, and API-driven data feeds. These efforts streamlined operations, increased production release frequency, and reduced implementation time.

At Trilliant Health, I navigated the complexities of managing and optimizing petabytes of data from multiple sources and vendors, all while maintaining HIPAA compliance under expert determination. As a founding member of the Product Team, I led a team of BI developers in creating a portfolio of 50+ internal and external products serving top health systems in America. My efforts significantly improved gross margins and reduced data refresh times from 45+ days to 1.5 days, enabling a monthly refresh schedule at scale. I streamlined new customer delivery from 100+ days to under 3 days, and spearheaded the expansion of our product portfolio, developing a comprehensive national database showcasing providers and organizations, affiliations, practice patterns, payor mix, and associated services.

Clariture Health merged with Aeigs Healthcare and then acquired Expression Health to form Trilliant Health.As a founding member of Clariture Health, I played a key role in the company's growth, initially leading the Customer Success and Operations teams. My responsibilities spanned from overseeing employee onboarding to managing digital media operations. However, my role evolved significantly when I stepped in as Product Manager following the sudden departure of the CTO in 2016. I took charge of agile ceremonies, user story creation, and user testing for two SaaS platforms. This transition marked a pivotal point in my career, solidifying my passion for product management and setting the stage for my future roles in the field.

Sullivan Branding was acquired by Phase 3 Marketing and Communications.As the leader of Sullivan Branding's Healthcare Division, I managed relationships with six healthcare clients and led a team of two account managers and an account coordinator. We developed annual and three-year strategic marketing plans, informed by comprehensive research on consumer behavior, patterns, and preferences. I also spearheaded digital marketing campaigns and managed attribution and insights reporting. My role centered around translating these insights and campaign results into effective strategies, ensuring our approach was always data-driven and results-oriented. This experience honed my ability to use research and analytics to inform strategy development, a skill that has been invaluable in my subsequent roles in product management.

At BOHAN, I managed key accounts including the Ochsner Health System, developing targeted messaging based on research on women as healthcare decision-makers. I leveraged my production background to create cost-efficient marketing materials, launching a system-wide campaign post-Katrina. I also supervised two Account Executives, guiding their client management roles.

At The Buntin Group, I led the BlueCross BlueShield of Tennessee account, the agency's 2nd most profitable. I executed a statewide image assessment, introduced new products, and launched the organization’s first Medicare Advantage product with a comprehensive marketing program. I also supervised an Account Executive and managed three additional mid-level accounts. Promoted from Account Executive to Senior Account Executive to Account Supervisor during my tenure.

Supervised one Account Coordinator