Amy Ryan Email & Phone Number

Toronto, Ontario, Canada

• Manages and executes various aspects of shareholder communications programs including shareholder identification, proxy solicitation, information agent services, and corporate governance mandates• Proactively provides strategies to assist in executing a successful result related to hostile and friendly acquisitions, proxy contests and corporate governance issues• Reviews shareholder materials, provides accurate and detailed client reporting, and assists in writing of shareholder letters and press releases

Toronto, Ontario, Canada

• Worked on RFPs, builds client-facing decks • Compiled and managed lists of existing customers, quality, and ID opportunities• Maintained and cultivated day-to-day relationships with agency clients, brands, and vendors• Established and maintained campaign KPIs, reporting requirements through work with inside sales, development, data, and product teams• Built and distributed audience and data segments according to client's campaign goals• Introduced new ideas and process improvements to internal teams based on client feedback.• Managed email cadences, lead generation, and sales metrics

Toronto, Ontario, Canada

• Managed up to 40 client projects simultaneously• Monitored time on site, conversion rate, qualified leads, and resource allocations• Maximized project value based on KPIs, including SEO, conversion rate, customer acquisition, and CLV• Completed quarterly assessments of campaign performance based on KPIs to implement operational improvements and increase client ROI• Performed account reviews and preparation for account reviews annually

Toronto, Ontario, Canada

• Prospected for new business through networking, community outreach and customer referral generation to maximize revenue, averaging $2.5M per quarter net SR• Produced and executed loan packages, and performed loan servicing functions to check compliance with applicable terms and conditions to mitigate potential losses• Supervised branch operations and made continuous improvements in each area.• Facilitated culture of open and constructive communication by actively taking part in and contributing to team meetings and development activities; encouraged knowledge shares to to encourage team growth• Sourced solutions for financially underserved and vulnerable client base by connecting clients with Licensed Insolvency Trustees, creating short-term budgeting templates, and fostering working relationships with local businesses and not-for-profits

Halifax, Canada Area

• Created positive customer experience by understanding and meeting customers service needs by providing primary customer support to internal and external customers• Maintained customer satisfaction survey results in top 10%, with forward-thinking strategies focused on addressing customer needs and resolving concern• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Halifax, Nova Scotia, Canada

• Achieved top performance by strategically adapting to rapidly changing, competitive environment, ranking as top 3 performer nation-wide throughout employment• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.• Tracked daily/weekly/quarterly metrics and used reported data to supply updates via CRM tools of sales/customer/funnel activity• Functioned as first line of contact for client problem resolution, troubleshoot customer issues, and provide solutions by collaborating with internal company contacts• Used mediation techniques to facilitate communication with to further understanding in client/company disputes, and to guide toward mutual agreement

St John’S, Newfoundland And Labrador, Canada

• Worked closely with organizational leadership and board of directors to guide operational strategy• Planned and organized special events and solicited corporate and community donations to raise capital• Supported cash flow management by developing projections for annual donations, sales, and grants• Researched grant and bursary opportunities which corresponded with organizational mission and objectives, coordinating preparation and submission of applications.• Designed, organized, and implemented orientation program for incoming and returning student volunteers• Coordinated and deployed bi-annual peer counseling training sessions via continued liaison with provincial mental health initiatives• Organized and moderated status meetings to offer insights into quarterly and annual strategic planning• Built and maintained community relationships to provide on-going dial-in support to persons in underserved rural areas