Amy Villarreal Email & Phone Number

Applied Systems is the leading global provider of software that powers the business of insurance. Recognized as a pioneer in agency management systems, Applied has more than 2,400 employees with customers throughout the United States, Canada, the United Kingdom, and Ireland. By automating the insurance lifecycle, Applied remains committed to help safeguard.

My focus was on deploying projects, programs, and initiatives that enable Adoption Services team members to execute the core aspects of their jobs more effectively, especially as it relates to managing customer relationships and providing valuable customer engagements to promote product adoption. This included supporting all roles within the Adoption.

University Park, Illinois, United States

• The Services Operations team works to optimize the Services team’s health and performance. As Project Manager, I spent my time managing projects that impacted and improved user experience, operational efficiency, and.
• Developed and rolled out Services Operations space in ServiceNow; centralized request mechanism for help from Services Operations team and improved user support experience
• Developed and rolled out Ingenuity Lab, an education program involving continuous communication of helpful information about OpenAir/other topics to user base; allowed for improved user experience, increased.
• Managed complete revamp of Project Properties space in OpenAir, including cross-collaboration with LoB SMEs, retrofitting process for Operations team, and developing & deploying live training sessions for users to.
• Created Template Committee/related process to request, create, review, and release OpenAir templates; resulted in templates & projects with fully accurate, reportable data points
• Continued work (since 2018) of onboarding new LoBs into OpenAir In addition to managing projects, I also:

University Park, IL

• Led/coordinated projects to onboard new lines of business (typically via acquisition) into OpenAir professional services automation system; act as an ambassador for Services Ops to these new users during spec.
• Developed/delivered new hire and ad hoc training sessions and documentation for 350+ OpenAir users
• Liaised with OpenAir users to understand their needs and suggest system functionality, report options, or other processes to streamline use of the system and improve user experience
• Developed/maintained process documentation for Services Operations team
• Created projects and project templates in OpenAir
• Generated, reviewed, and corrected monthly invoices in OpenAir for submission to Finance team

University Park, IL

• Prior to shifting my career focus, I held a variety of roles on the Talent Acquisition team.
• Manager, Talent Acquisition - 5/2017-9/2018Led team of 7 in partnering with our internal business leaders to understand their needs and effectively fill 300+ requisitions annually throughout North America and Europe.
• Team Lead - Talent Acquisition/University Relations Strategy Lead - 7/2015-5/2017
• Team Lead - Recruiting, 1/2013-7/2015
• Senior Recruiter, 1/2012-1/2013
• Recruiter, 1/2008-1/2012

Responsible for all aspects of customer service including completing transactions, answering questions, recommending/selling/cross-selling various bank products. Dealt with personal and commercial accounts. Balanced ATM. Maintained an organized, balanced drawer with a high floor limit. Responsible for procurement of all office supplies.

Gary, IN

Interfaced with nurse recruiting agencies (gathered information on available candidates and hourly rates), prepared compensation analysis spreadsheets, assisted in planning employee benefits fair, shadowed recruiter, reviewed temporary employee files to ensure updated certifications were included, cleaned up data from HRIS migration.

Responsible for all aspects of customer service including completing transactions, answering questions, recommending/selling/cross-selling various bank products. Dealt with personal and commercial accounts. Balanced ATM.