Amy Vogel work email
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Amy Vogel personal email
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I am a results driven leader with an extensive background in BPO management with a proven track record to strategically plan, implement, execute and monitor overall performance of multiple Global teams. Throughout my career, I have provided thoughtful, analytical, and confident leadership while building a consistent record of achievements in customer experience, operational excellence, and cost reduction goals.My background includes leading diverse teams, driving strategies for improving customer loyalty through operational strategies, and creating solutions for key business issues. I collaborate effectively with executive team members, stakeholders, and staff to fulfill our organization’s mission and its immediate as well as long-term objectives.
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Senior Vendor ManagerHumana Mar 2020 - PresentLouisville, Kentucky, Us -
ConsultantPrivate Company 2018 - Mar 2020New York, Ny, Us -
Director Member ServicesLifelock 2015 - 2017Tempe, Arizona, Us• Directed a team of managers responsible for inbound service partners’ performance across nine global contact centers with over five hundred customer services representatives. • Led and managed $20 million in annual outsourced service partner contract labor.• Provided leadership and direction to a team managing training, customer satisfaction, product performance, services levels, expense control, and knowledge management. • Managed and coordinated the launch of four new service partner call centers in the US and offshore from inception to production. -
World Service Program Manager, Consumer And Business RetentionAmerican Express 2011 - 2015New York, Ny, Us• Managed external vendors’ performance for Card Member touch points promoting American Express Card products.• Through strategic management drove an increase in revenue and saving millions in Card Member spend by producing records Consumer Retention results which drove an increase in revenue and saved $359 million in Card Member Spend.• Produced record OPEN (Small Business) Retention results - strategically drove a 20% year-over-year increase in number of saved small business accounts saving $1.08+ billion of Card Member Spend at risk of attrition. -
Gpn Program Manager, Consumer Card ActivationAmerican Express 2008 - 2011New York, Ny, Us
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Consumer Services Manager, Consumer WelcomeAmerican Express 2004 - 2008New York, Ny, Us
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Sr. Client Service Manager (Contractor For American Express)Concentra Solutions 2003 - 2004Alpharetta, Georgia, Us -
Campaign Sales ManagerCenturylink (Formerly Qwest) 1999 - 2003Monroe, La, Us -
Client Services ManagerPromark One 1997 - 1999
Amy Vogel Skills
Amy Vogel Education Details
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University Of Mary
Frequently Asked Questions about Amy Vogel
What company does Amy Vogel work for?
Amy Vogel works for Humana
What is Amy Vogel's role at the current company?
Amy Vogel's current role is Senior Vendor Manager at Humana.
What is Amy Vogel's email address?
Amy Vogel's email address is avogel@q.com
What is Amy Vogel's direct phone number?
Amy Vogel's direct phone number is (212) 640*****
What schools did Amy Vogel attend?
Amy Vogel attended University Of Mary.
What skills is Amy Vogel known for?
Amy Vogel has skills like Leadership, Customer Experience, Team Building, Partner Management, Account Management, Customer Retention, Customer Satisfaction, Business Development, Business Analysis, Vendor Management, Team Leadership, Customer Relationship Management.
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