Amy Walton Email & Phone Number

Massachusetts, United States

Marlboro, Ma

Building happy customers one deal at a time in SMB and Midmarket within the technology areas of network security, VoIP solutions (both on premise and hosted/cloud-based unified communications), enterprise networking, wireless, and connectivity.Business development in the midmarket. Recommending solutions to meet customers' needs in the technology areas of enterprise networking, wireless, network security, and VoIP telephony. Also working with cloud vendors for connectivity and hosted voice. Independently created a technical curriculum to raise the level of networking technology knowledge in the account team. Strong relationship builder working with many manufacturer sales teams on joint opportunities.

Provided pre-sales and operational support to second largest US Distributor of Sun's products with annual revenues approaching $1B. Partner Enablement expert skilled in channel partner training and process improvement. Subject matter expert on business processes within Distributor Channel Sales and Support team.

Designed training on Sun's new products, processes, and tools. Delivered training to distributor sales representatives and system engineering teams enabling them to sell and support Sun's products.

Provided technical sales support to distributor partners and indirect sales channel. Used strong product and process knowledge to enable sales.

Managed day-to-day activities of a team of 9 technical support specialists located on two coasts. Mentored new systems engineers. Acted as escalation resource for all team members. Assisted in recruitment of new reseller partners.

Provided pre-sales product configuration and specification support for large reseller base and inside sales team. Performed system sizing, configuration, and product recommendations to meet customer's needs. Trained sales team on Sun Microsystems's products.

Provided all aspects of post-sales support to a variety of VARs and end users of the company's MUMPS database. Customers were primarily hospitals and banks. Managed field test process for all new product releases. Provided system management for a multi-vendor hardware, multi-operating system environment.

Designed, implemented, and maintained various support databases for tracking hardware sales revenue, customer bug reports, and hardware quotations. Performed all new product and upgrade installations at customer sites. Designed, created, and documented standardized product installation procedures. Trained new customers on how to use the product. Tested all software releases. Designed and implemented software release procedures.

Provided pre and postsales support for the field sales organization and recommended product configurations for specific customer environments. Provided technical support for all marketing activities including photo shoots, customer visits, and events. Developed, documented, distributed, and maintained electronics software demos.

Bs, Electrical Engineering

Bachelor Of Science (Bs) In Electrical Engineering, Electrical And Electronics Engineering